Michael Weesner | Page 28

Upon arrival I was taken care of promptly by Michael. Service time was good! The charges were reasonable. Called to let me know when car was ready! The free car wash is always appreciated. Did not hav Service time was good! The charges were reasonable. Called to let me know when car was ready! The free car wash is always appreciated. Did not have too long to get an appointment! Thank you so much for your service More

by BOC257 Verified Customer Verified Customer

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Great service every time! ! Comfortable waiting area with snacks and drinks! Everyone is very attentive! ! Comfortable waiting area with snacks and drinks! Everyone is very attentive! More

by DONNAPAT64 Verified Customer Verified Customer

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Easy to schedule an appointment. Quick and prompt service. I’ve been using them for several years. Quick and prompt service. I’ve been using them for several years. More

by LIONLMAN Verified Customer Verified Customer

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Everything is very nice! All the Team Members are very professional!! Pleasant experience! Very pleased with the service on my car too! All the Team Members are very professional!! Pleasant experience! Very pleased with the service on my car too! More

by THUFFMAN23 Verified Customer Verified Customer

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First service appointment on our HRV Sport was excellent. I was brought into the service bay immediately & I chilled in the lovely guest area. All normal maintenance & one small molding issue were completed I was brought into the service bay immediately & I chilled in the lovely guest area. All normal maintenance & one small molding issue were completed promptly in about 45-50 minutes & the car looked like new. Great job! Very pleased! More

by CHARLESBBERNHARD Verified Customer Verified Customer

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service was great Mr, Rockett was very nice and helpfull. would dedinatly refur Shottenkirk to friends and neighbors. would dedinatly refur Shottenkirk to friends and neighbors. More

by CINDYSPRUILL25 Verified Customer Verified Customer

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On time. Cost as quoted. Clean dealership with a wonderful waiting area. Very friendly staff. Cost as quoted. Clean dealership with a wonderful waiting area. Very friendly staff. More

by VICTORCAMPBELL1 Verified Customer Verified Customer

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Helpful making an appointment. Helpful with the checkin, updating and ordering the part overnight, Positive experience . Helpful with the checkin, updating and ordering the part overnight, Positive experience . More

by BOBANDJEN0 Verified Customer Verified Customer

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I purchased a 2017 Honda Pilot for $22,000 on 9/16. On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it woul On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it would be fixed under warranty. We live over an hour away so we scheduled an appointment for 9/28 because of our work schedules. During our visit, they replaced the fuel injectors, and told me that that would fix the problem. Eight days later, the light came back on again. I took it back to the service department, expecting them to fix the issue under warranty, but instead, I was told less than 30 minutes that the front catalyst was bad and that it was not covered under the warranty we had purchased. They wanted to charge me over $1600 to repair the front catalyst. Either the service department is incompetent, or they intentionally tried to deceive me while I could still return the vehicle by putting a Band-Aid on the problem when they replaced the fuel injectors. Had I known that the vehicle needed almost $2000 in repairs we would not have purchased the vehicle for $22,000! There is no way that the dealership did not know that this was a problem before we purchased the vehicle as the light turned on literally on our drive home. This is the most expensive vehicle purchase we have ever made and I cannot believe that Shottenkirk Honda will not stand behind the product they sold me. There is no way I would ever recommend this dealership to anyone again. This is a very poor and deceptive business practice. More

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Type of service request documented in system. Wrong service performed. Service manager implied it was my fault with a dismissive demeanor. First time I had any issues at this location. Not angry, Wrong service performed. Service manager implied it was my fault with a dismissive demeanor. First time I had any issues at this location. Not angry, just disappointed. More

by CANTRELL23.JOHN Verified Customer Verified Customer

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