Michael Wengert | Page 4

Took in our 2022 Toyota Highlander Hybrid because the driver side mirror shakes. They replaced it with a new one. The new mirror was worse than the old one. Then the door lock stopped working, they forgo driver side mirror shakes. They replaced it with a new one. The new mirror was worse than the old one. Then the door lock stopped working, they forgot to attach it when they put the door panel back on. So I had to make another appointment for them to fix it and check the new mirror. Sure I'll take another day off. Took it in, they fixed the door lock but now it makes a clicking noise when unlocked which they said was normal even though it didn't make that noise before. Then they said they would have to order another mirror and would call me in a few days once the part was in. So a week goes by with no call so I called them and yep they had the part in, probably by the next day. So I took another day off to take the Highlander in, waited close to 2 hrs but worth it right? Nope the new mirror shakes too. But at least Eduardo Jimenez told me about it instead of seeing it once I drove away. So apparently there's nothing they can do, it's up to the manufacturer to fix it and do a recall. To top it off this isn't the only issue with the vehicle. When driving you can hear wind noise which gets louder the faster you drive, so when you're on the freeway it sounds like you're in a wind tunnel. Horrible right? It doesn't take a genius to figure out it's the weather rubber seals but they won't change them and we can't do it ourselves because it would void the warranty. These issues were from the beginning so we've been dealing with different dealerships for over a year now. You would think that Toyota would have better customer support and get it fixed, I mean it's a new vehicle and not a cheap costing vehicle either. It would be nice if Toyota just cared about their customers. All we get is the run around and the only outcome has been our time, the time we take off of work, the gas we spent taking it to different dealerships, the hours we wait, all for nothing. This is our fourth Toyota vehicle and will be our last. We just bought another vehicle but we went with Honda because of all the issues we've had with Toyota. Wished we had gone with Honda from the beginning. More

by heytheredelilah3329 Verified Customer Verified Customer

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I walked in to Toyota not knowing whether I would leave with a new vehicle. But, I was greeted by Frank and he helped me out. I ended up leaving with a new vehicle!!! I appreciate the help from all the peo with a new vehicle. But, I was greeted by Frank and he helped me out. I ended up leaving with a new vehicle!!! I appreciate the help from all the people that helped make it an easy transition!!! I would definitely recommend this dealer to friends and family!! Thank you Frank and Toyota associates for your help!! More

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No shuttle service with claims that it is due to COVID. This is false as COVID is no longer a local concern and no one at the dealership is wearing a mask. It is only an excuse to save a quick buck at the This is false as COVID is no longer a local concern and no one at the dealership is wearing a mask. It is only an excuse to save a quick buck at the expense of high customer satisfaction. Many other Toyota dealerships in the area offer shuttle service for those servicing their vehicle. More

by execujetv12 Verified Customer Verified Customer

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Felipe was very helpful and professional. Financing was easy. No haggling good deal. Warranty was reasonable Financing was easy. No haggling good deal. Warranty was reasonable More

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I had a wonderful experience purchasing my first car here at Toyota. Omar was very thorough and knowledgeable throughout the entire process which made it stress-free and pleasant. I found the exact car I wan at Toyota. Omar was very thorough and knowledgeable throughout the entire process which made it stress-free and pleasant. I found the exact car I wanted at a fair price with excellent customer service. I highly recommend this dealership! :) More

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Omar was Super helpful, informative, and patient. He helped me find the car that i love and do what he can for you. He helped me find the car that i love and do what he can for you. More

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Amazing example. I got a beautiful car. I could not be happier with the service. I got a beautiful car. I could not be happier with the service. More

by kristinamwengert Verified Customer Verified Customer

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Service was good, got to the service earlier than my appointment and they were ok to do service to my car. appointment and they were ok to do service to my car. More

by gbenites123 Verified Customer Verified Customer

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BUT Could of made a deal better then what they did. using covid to sale no good Camry sell new 30, but then comes way up after every things said and done. Not a good way to deal. she should of gotten using covid to sale no good Camry sell new 30, but then comes way up after every things said and done. Not a good way to deal. she should of gotten the 2.0 % financing but 4.? out the window with me being a co signer. More

by MERCERCHERIE2 Verified Customer Verified Customer

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People working there very professional and nice they ask me few times how I feel about the work done on my car me few times how I feel about the work done on my car More

by mrzarco13 Verified Customer Verified Customer

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