Jacob Asaad

Took in our 2022 Toyota Highlander Hybrid because the driver side mirror shakes. They replaced it with a new one. The new mirror was worse than the old one. Then the door lock stopped working, they forgo driver side mirror shakes. They replaced it with a new one. The new mirror was worse than the old one. Then the door lock stopped working, they forgot to attach it when they put the door panel back on. So I had to make another appointment for them to fix it and check the new mirror. Sure I'll take another day off. Took it in, they fixed the door lock but now it makes a clicking noise when unlocked which they said was normal even though it didn't make that noise before. Then they said they would have to order another mirror and would call me in a few days once the part was in. So a week goes by with no call so I called them and yep they had the part in, probably by the next day. So I took another day off to take the Highlander in, waited close to 2 hrs but worth it right? Nope the new mirror shakes too. But at least Eduardo Jimenez told me about it instead of seeing it once I drove away. So apparently there's nothing they can do, it's up to the manufacturer to fix it and do a recall. To top it off this isn't the only issue with the vehicle. When driving you can hear wind noise which gets louder the faster you drive, so when you're on the freeway it sounds like you're in a wind tunnel. Horrible right? It doesn't take a genius to figure out it's the weather rubber seals but they won't change them and we can't do it ourselves because it would void the warranty. These issues were from the beginning so we've been dealing with different dealerships for over a year now. You would think that Toyota would have better customer support and get it fixed, I mean it's a new vehicle and not a cheap costing vehicle either. It would be nice if Toyota just cared about their customers. All we get is the run around and the only outcome has been our time, the time we take off of work, the gas we spent taking it to different dealerships, the hours we wait, all for nothing. This is our fourth Toyota vehicle and will be our last. We just bought another vehicle but we went with Honda because of all the issues we've had with Toyota. Wished we had gone with Honda from the beginning. More

by heytheredelilah3329 Verified Customer Verified Customer

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No shuttle service with claims that it is due to COVID. This is false as COVID is no longer a local concern and no one at the dealership is wearing a mask. It is only an excuse to save a quick buck at the This is false as COVID is no longer a local concern and no one at the dealership is wearing a mask. It is only an excuse to save a quick buck at the expense of high customer satisfaction. Many other Toyota dealerships in the area offer shuttle service for those servicing their vehicle. More

by execujetv12 Verified Customer Verified Customer

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Service was good, got to the service earlier than my appointment and they were ok to do service to my car. appointment and they were ok to do service to my car. More

by gbenites123 Verified Customer Verified Customer

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My family and I were pleased to buy our second Camry from Raed, one of several of Toyota’s of Lancaster’s professional and knowledgeable salesman and woman. The staff were professional and courteous as wel Raed, one of several of Toyota’s of Lancaster’s professional and knowledgeable salesman and woman. The staff were professional and courteous as well. The GSM Sonny was awesome to work with. Nothing better then a Fair PRICE. Great PAYMENT. 110% satisfied with our purchase. Would definitely recommend Toyota of Lancaster to all my friends and family. More

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Everything went smooth and was trouble free, The GM sonny gave me exactly what I wanted , I got a good deal on my trade in and finance went smoothly , thank you sonny great job The GM sonny gave me exactly what I wanted , I got a good deal on my trade in and finance went smoothly , thank you sonny great job More

by pismosurfer864 Verified Customer Verified Customer

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Very kind. Justin Neuburger is a great salesman, he went beyond to help me get a good deal! He deserves a raise! They treated me good and all that they promised Justin Neuburger is a great salesman, he went beyond to help me get a good deal! He deserves a raise! They treated me good and all that they promised they fulfilled. Thank you so much for the excellent service and car buying experience. More

by AGUILARMISAEL68 Verified Customer Verified Customer

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Purchasing a new vehicle. I went to Toyota of Lancaster because of the variety of choices they had in Tacomas. The staff was friendly and helpful with all my needs. I was able I went to Toyota of Lancaster because of the variety of choices they had in Tacomas. The staff was friendly and helpful with all my needs. I was able to make a good and fair price purchase of a 2109 Toyota Tacoma. When I left in my new truck I was satisfied that I had been treated respectfully and fairly. I would certainly recommend this dealership if you are looking to buy a new Toyota. More

by GNKHUNTER Verified Customer Verified Customer

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Survey Excellent customer service, professional sales staffs & price is right Very friendly no hassles . Office environment is very organized, clean very in Excellent customer service, professional sales staffs & price is right Very friendly no hassles . Office environment is very organized, clean very informative on the purchased vehicle we bought More

by FLORI1227 Verified Customer Verified Customer

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Great experience This Toyota center is one of the best Toyota dealerships I have been to in Southern California would recommend this dealership over any other one This Toyota center is one of the best Toyota dealerships I have been to in Southern California would recommend this dealership over any other one More

by MANUELRAMOS5 Verified Customer Verified Customer

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Friendly and very helpful Thanks to chanin fast and gets things done she is one person but watching her work she is doing 3 people job I went outside met a sales lady very kind Thanks to chanin fast and gets things done she is one person but watching her work she is doing 3 people job I went outside met a sales lady very kind with the name cannan good Luck keep going and thanks More

by LARRYMEKHAIL Verified Customer Verified Customer

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