Michael Wright

Promptly took my car in at appointed time, sent in an estimate by midday and completed approved repairs same day. Mike Wright was very responsive to enquiries through process. estimate by midday and completed approved repairs same day. Mike Wright was very responsive to enquiries through process. More

by mkothare Verified Customer Verified Customer

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It was a great experience The people at Norm Reeves Honda made sure I was very well taken care of made sure I was very well taken care of More

by mrbrown1111 Verified Customer Verified Customer

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I really do appreciate my service writer Michael Wright, He has always taken good care of us. He has always taken good care of us. More

by Fireplug101 Verified Customer Verified Customer

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When I got to the dealership the person that assisted me created a new ticket not realizing that one had already been created causing a delay. The tech came to me after being at the shop for an hour and exp created a new ticket not realizing that one had already been created causing a delay. The tech came to me after being at the shop for an hour and explain to me that my second issue (the broken windshield visor) was going to cost me money and was not in warranty even though the first tech that helped me when I originally pulled in said it was a problem that happens with a lot of pilots and civics. This was after waiting over a year and a half to have my third row headrest fixed which is the whole reason I was at the shop. Not to mention I had taken my vehicle in 2 weeks prior for the headrest and was told they did not have the correct part as they thought they needed meaning that could have been replaced over a year and a half ago. I was then told that the part for my third row headrest would be in 3 days later and I would be called however nobody called me until I contacted Honda myself. Even after contacting Honda I had to call twice before I was ever given an answer as nobody called me after the first attempt. This does not include the three Honda text that I had attempted to work with regarding this headrest problem over the past year and a half and all three of them completely stopped communicating with me. I then approved for my windshield visor to be fixed and was told it would be just a few minutes however this few minutes turned into another 45 minutes. I was then told my vehicle was ready and would be out in 60 seconds. That's 60 seconds was closer to almost 15 minutes as I had three individuals come up to me and ask for my paperwork so they could get my vehicle. I then heard over the walkies that the text were looking for my keys to my vehicle. After they found the keys I was told they were vacuuming my vehicle which is what was taking so long only to find out they did not in fact vacuum my vehicle. More

by Laurenachelle Verified Customer Verified Customer

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Very good and super excellent will send other to him. Very helpful,polite,too me Very helpful,polite,too me More

by 804musik Verified Customer Verified Customer

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I truly enjoy getting car serviced here. Always done correctly. Look forward to coming to trade in my car next month. Always done correctly. Look forward to coming to trade in my car next month. More

by Amsinkler Verified Customer Verified Customer

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Everything was perfect. Staff was nice. They even went above and beyond and took my car through a car wash. It came out with scratches on one side. I discovered them 2 days Staff was nice. They even went above and beyond and took my car through a car wash. It came out with scratches on one side. I discovered them 2 days after when I took it out of the garage. The manager, Elizabeth, didn't believe me it happened there. They didn't fix it. Just took my car again through the car wash to prove me wrong. I am 100% sure the scratches from front to back on one side of my car were the product of us taken the car there. I just took my almost $60,000 car for service, came out with scratches and they call me a liar. More

by Gladys Verified Customer Verified Customer

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I always receive great service, the techs, advisors and managers are always awesome. Thank you managers are always awesome. Thank you More

by mlkarw Verified Customer Verified Customer

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I came for a recall for this visit. The attention was impeccable, I'm very satisfied with the timing as well. The attention was impeccable, I'm very satisfied with the timing as well. More

by Isaias Verified Customer Verified Customer

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Do not like writing this 15 word quote service was good Asked for car to be washed but it was not vacuumed out. Overall service GOOD Asked for car to be washed but it was not vacuumed out. Overall service GOOD More

by Tdjtanya Verified Customer Verified Customer

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