Michael Yager | Page 6

Gordie Boucher Ford of Kenosha responded

Thank you for the kind review! We're glad to hear that our team provided a thorough explanation of your vehicle's condition—it’s important to us that you feel informed and confident in the service we provide. We truly appreciate your trust and look forward to assisting you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear our team was helpful, accommodating, and able to identify the issue quickly while treating you with respect and attentive care. At Gordie Boucher Ford of Kenosha, we’re committed to listening to our customers and delivering efficient, quality service every time. We appreciate your trust and look forward to assisting you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you experienced fast service and found our team to be friendly and helpful. We're also happy you learned about our complimentary service pickup—it's one of the many ways we aim to make your experience more convenient. We appreciate your support and look forward to serving you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you experienced great communication and quick, efficient service. At Gordie Boucher Ford of Kenosha, we’re committed to getting you back on the road with confidence. We appreciate your support and look forward to welcoming you back for future service visits! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you received good customer service and excellent work from our mechanics. At Gordie Boucher Ford of Kenosha, we take pride in being there when you need us most and delivering reliable, top-quality service every time. We appreciate your trust and look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re so glad to hear that your experience at Gordie Boucher Ford of Kenosha was better than others you've had. Your recommendation to family and friends means the world to us. At Gordie Boucher Ford, we pride ourselves on delivering outstanding customer service and a stress-free car buying experience. Thanks again for choosing us – we look forward to seeing you again in the future! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Update - 10-7-2025 - Thank you for taking the time to update your review and for giving us another opportunity to earn your trust. We truly appreciate your recognition of our efforts to make things right and your kind words about our facility, convenience, and commitment to customer care. At Gordie Boucher Ford of Kenosha, we always strive to go above and beyond, and feedback like yours helps us continue improving. We’re grateful that you’re giving us another chance, and we’ll do everything we can to ensure your next visit is a true 5-star experience. Thank you again for your honesty and continued support. Sal Pappalardo General Manager Response To Original Post - Thank you for your honest feedback—we sincerely apologize for the frustration and inconvenience you experienced. A simple repair like an O2 sensor replacement should never take that long, and the lack of timely communication on our part is unacceptable. We understand how important it is to keep you informed, and we clearly fell short in that regard. While we're glad the vehicle delivery helped somewhat, we know it doesn't make up for the overall experience. Your feedback has been shared with our service management team, and we’re actively working to improve communication and turnaround times moving forward. We would like to to try to regain your trust & further discuss your experience, please when you have a free moment reach out to our service manager Belal Barkat directly @ 262-697-0700. We appreciate the opportunity to make things right. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback! We're glad to hear you appreciate our prompt service and clear communication. At Gordie Boucher Ford of Kenosha, we believe in keeping our customers informed every step of the way, whether it’s about the service being performed or how long it will take. Your trust means a lot to us, and we’re committed to providing reliable, transparent, and timely service every time you visit. We look forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thanks for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Belal Barakat Service Manager 262-697-0700

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Belal Barakat Service Manager 262-697-0700