Michael Yager | Page 7

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re glad you appreciated the convenience of our vehicle pick-up and delivery service and the attention provided by the Gordie Boucher Ford of Kenosha team. We strive to make every service visit seamless, convenient, and worry-free for our customers. We look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience with us. We understand how difficult it is to face a major repair like an engine replacement on your Ford Escape, and we truly appreciate you recognizing the efforts of Mike and Belal. Our team worked hard to explore every possible option for financial assistance, though unfortunately Ford Motor Company did not approve additional support in this case. At Gordie Boucher Ford of Kenosha, we always advocate for our customers and do everything we can to provide the best solutions possible. We appreciate your trust in our service department and the recognition of our team’s efforts to help. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re glad you’re happy with our service, and we understand your concern about pricing. At Gordie Boucher Ford of Kenosha, we work hard to provide quality service and fair value, and we regularly offer service specials and discounts to help our customers save. Please continue to check with our team or online for current offers. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear our team was helpful, detail-oriented, and truly cared about getting the job done right. It's also great to know your appointment started on time and the wait time was reasonable. We appreciate your trust and look forward to serving you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the amazing review! We're honored to have earned your trust and loyalty. It means the world to us that you wouldn’t take your vehicles anywhere else no matter the deal. At Gordie Boucher Ford of Kenosha, we’re committed to providing the kind of service that keeps you coming back. We truly appreciate your continued support and look forward to serving you for many years to come! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, Scott! We're thrilled to hear you consistently receive top notch service at Gordie Boucher Ford of Kenosha. We truly appreciate your kind words about our team and our new facility it means a lot to us! Looking forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your honest feedback we’re truly sorry to hear about your frustration. We understand how disappointing it is when an appointment doesn’t result in timely service, and you’re absolutely right your time should be respected. At Gordie Boucher Ford of Kenosha, we strive to provide prompt, reliable service, and it’s clear we missed the mark during your visits. Your experience is not what we want for any of our customers, and we’d appreciate the opportunity to make things right. Please consider reaching out to our Service Manager Belal Barakat @ 262-697-07000 so we can personally address your concerns and work toward a better experience moving forward. Your feedback is important, and we value the chance to improve. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the kind review! We're glad to hear that our team provided a thorough explanation of your vehicle's condition—it’s important to us that you feel informed and confident in the service we provide. We truly appreciate your trust and look forward to assisting you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear our team was helpful, accommodating, and able to identify the issue quickly while treating you with respect and attentive care. At Gordie Boucher Ford of Kenosha, we’re committed to listening to our customers and delivering efficient, quality service every time. We appreciate your trust and look forward to assisting you again in the future! Sal Pappalardo General Manager