Michele Dessert | Page 61

I have been bringing my 2004 Element to Crown since 2006. Michele Dessert, Service Consultant has gone above and beyond the call of duty to ensure that my needs are met. She provides supurb customer service, Michele Dessert, Service Consultant has gone above and beyond the call of duty to ensure that my needs are met. She provides supurb customer service, anticipates problems and always... always demontrates integrity to me the "Customer" . This kind of employee always brings the customer back and she should be commended for this Michele, thank you for what you do. Brenda Matthews, Nurse Manager Bay Pines VA Healthcare System 716-949-7506 More

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Michele has been our Service Provider since we have been dealing with Crown Honda. A CRX was our first Honda and we haven't owned any other car since. My Orginal CRV, (by the way the FIRST one sold in the U dealing with Crown Honda. A CRX was our first Honda and we haven't owned any other car since. My Orginal CRV, (by the way the FIRST one sold in the US) had over 240,000 miles on it before I traded it in for a new one. One of the main reason that it ran so well for so long without any major work needed was the normal maitanence provided my Crown. Michele knows the cars and knows her techs. From simple oil changes to brake jobs she provides the best service I have ever encountered in my lifetime dealing with car dealerships. Most dealers get a bad rap from most people on service because of costs and such. I truly believe that this is not true at Crown HOnda and Michele is one of the main reasons that Crown Service Dept is the best for servicing my cars. Fit and CRV owner....... More

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It’s a team, Michele Dessert (Service Consultant) and Mike Larson (Technician). The two of them have been ABSOLUTELY impeccable in taking care of my Honda CRX for the past Twenty (20) years. I bought t Mike Larson (Technician). The two of them have been ABSOLUTELY impeccable in taking care of my Honda CRX for the past Twenty (20) years. I bought the care new in December 1989 and have put over 400,000 trouble free miles on the car. How did this happen? Cracker Jack service and near laboratory scientific attention to detail. I am truly awed by their attention to my needs every time I show up, often unannounced. It is always refreshing to visit Crown Honda as Michele always has a warm, jovial aura about her. Her attention is unflinchingly focused on my issues and needs. She is truly a great asset for Crown Honda. I would simply describe Michele Dessert as Crown Honda’s Ambassadress for Service, while Mike Larson is well beyond a Technician but more like an Automotive Engineer. More

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We brought our 2008 Accord in to have the brakes looked at on 1/18/2011. After finding out the rear brakes needed new pads we were very upset. My concern was that a car with 24,000 miles should not need ne at on 1/18/2011. After finding out the rear brakes needed new pads we were very upset. My concern was that a car with 24,000 miles should not need new rear brake pads and if it did that it was a defect and should be covered by the 3y 36000m warranty. Michele explained that there was a class action lawsuit settlement over this issue and I would receive reimbursement. I found the reimbursement was only up to $150 and wouldn't cover the whole bill. Michele was very understanding and after some research found a way to reduce the bill so that I only ended up coming out of pocket $5. How Honda has handled this brake issue reflects very poorly on the brand. Instead of fixing the problem they chose to deny any wrong doing and ended up settling with the courts to avoid the dreaded publicized recall. Luckily we have Honda service employees like Michele Dessert to stand behind her customers and gave us the absolute best experience possible given our situation. Thank you very much and we will only take our car to Crown and Michele from now on. More

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I have been dealing with Crown Honda for 20 years, I have a 1998 Honda CRV 4 wheel drive, this is my 4th Honda and the best yet. Many thanks and kudos to MICHELE DESSERT my service rep for the better part a 1998 Honda CRV 4 wheel drive, this is my 4th Honda and the best yet. Many thanks and kudos to MICHELE DESSERT my service rep for the better part of that 20 years. I feel she is extremely knowledgeable and so very customer service orientated. I feel like a friend with Michele and not just another customer. She knows I am an old gal and I keep telling her my CRV must last as long as I do! I would not deal with anyone else as I feel she understands my need to have a trouble free car. I follow all the recommended service and listen and totally trust Michele to guide me in the right direction. My service tech is Mike Larson and he also works with me on a personal level, he is an excellent mechanic that I feel really knows the CRV's as he also owns I believe more than one. I trust him completely as I do Michele and I cannot tell you how much that means to an old gal like me. I have always been a firm believer in dealing only with Honda, and getting their expertise and parts. I have never taken my car to anyplace but Crown Hondo, even for oil changes and other small things. I hope Crown Honda realizes what gems they have in MICHELE DESSERT AND MIKE LARSON. Gratefully, Bonnie Brinker More

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Michele has been my service advisor for 8+ years and I can say that during this entire time she has treated me as a VIP on each and every visit. Not only has she been timely, courteous and everything els can say that during this entire time she has treated me as a VIP on each and every visit. Not only has she been timely, courteous and everything else you would expect from a top notch service advisor, she has – on more than one occasion – gone to bat for me with Honda and Michelin to make sure my voice was heard when I thought I was being taken advantage of by a “policy” dictated by the corporation. Michele has even provide me with coupons on more than one occasion which I used for service discounts (oil changes, etc); in a nut-shell that’s the type of person Michele is, she’s always looking out for her client’s best interests and that's why she'll always be my service rep at Crown. More

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Michelle is very focused on giving exceptional service and your driver was extremely courteous and friendly. I really appreciate your team and will always bring my car in for service agt your dealership. and your driver was extremely courteous and friendly. I really appreciate your team and will always bring my car in for service agt your dealership. I would suggest that you give your driver a GPS. More

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Michelle is the only representative I like to deal with when having my vehicles serviced. I have had bad experiences with other representatives, but with Michelle it is always a positive experience and I when having my vehicles serviced. I have had bad experiences with other representatives, but with Michelle it is always a positive experience and I value her honesty and friendliness. I would always refer others to Michell and Crown. More

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Michele is always wonderful to deal with. Even if I am rushing to get to work first thing in the morning she always put a smile on my face. This past visit I came in for an oil change, but after reviewin rushing to get to work first thing in the morning she always put a smile on my face. This past visit I came in for an oil change, but after reviewing my file with Michele and going over what I could afford, I was able to get a lot more done within my budget. She also had my car washed, which I am always thankful for. I always ask for Woody to do my service if he is available. I know I can trust him to do an excellent job and he is honest with me on what I have to have done right away and what I can plan for in the future. That really helps when you are on a tight budget. My van has almost 140,000 miles on it and still runs great. I actually met Woody while doing volunteer work in the community. That is another reason I really like doing business with you guys because your employees are not only great workers, but they get involved in the community. I cannot say enough about the 2 of them and I really appreciate all they do to make something like getting your car repaired enjoyable. Thank you! Tonya Rivera Owner of 2002 Honda Odyssey More

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This is my first Honda. I am as pleased with the service as I am the vehicle! Maybe it's because Michele Dessert is my Team Manager, I wouldn't be surprised. Always professional, always seems to be lookin as I am the vehicle! Maybe it's because Michele Dessert is my Team Manager, I wouldn't be surprised. Always professional, always seems to be looking out for my best interest. We were out of state once and having car problems. I called Michelle (on a mountain) and described our problem and she called us back and assured us the vehicle was fine. That was worth everything to us! As I've told Michelle, "I trust you with my life, whatever you say I need, I don't doubt you." Having dealt with dealers for over 30 years, I am sold on Honda just from customer/auto service. More

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