Michele Dessert | Page 62

I have been dealing with Crown Honda for 20 years, I have a 1998 Honda CRV 4 wheel drive, this is my 4th Honda and the best yet. Many thanks and kudos to MICHELE DESSERT my service rep for the better part a 1998 Honda CRV 4 wheel drive, this is my 4th Honda and the best yet. Many thanks and kudos to MICHELE DESSERT my service rep for the better part of that 20 years. I feel she is extremely knowledgeable and so very customer service orientated. I feel like a friend with Michele and not just another customer. She knows I am an old gal and I keep telling her my CRV must last as long as I do! I would not deal with anyone else as I feel she understands my need to have a trouble free car. I follow all the recommended service and listen and totally trust Michele to guide me in the right direction. My service tech is Mike Larson and he also works with me on a personal level, he is an excellent mechanic that I feel really knows the CRV's as he also owns I believe more than one. I trust him completely as I do Michele and I cannot tell you how much that means to an old gal like me. I have always been a firm believer in dealing only with Honda, and getting their expertise and parts. I have never taken my car to anyplace but Crown Hondo, even for oil changes and other small things. I hope Crown Honda realizes what gems they have in MICHELE DESSERT AND MIKE LARSON. Gratefully, Bonnie Brinker More

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Michele has been my service advisor for 8+ years and I can say that during this entire time she has treated me as a VIP on each and every visit. Not only has she been timely, courteous and everything els can say that during this entire time she has treated me as a VIP on each and every visit. Not only has she been timely, courteous and everything else you would expect from a top notch service advisor, she has – on more than one occasion – gone to bat for me with Honda and Michelin to make sure my voice was heard when I thought I was being taken advantage of by a “policy” dictated by the corporation. Michele has even provide me with coupons on more than one occasion which I used for service discounts (oil changes, etc); in a nut-shell that’s the type of person Michele is, she’s always looking out for her client’s best interests and that's why she'll always be my service rep at Crown. More

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Michelle is very focused on giving exceptional service and your driver was extremely courteous and friendly. I really appreciate your team and will always bring my car in for service agt your dealership. and your driver was extremely courteous and friendly. I really appreciate your team and will always bring my car in for service agt your dealership. I would suggest that you give your driver a GPS. More

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Michelle is the only representative I like to deal with when having my vehicles serviced. I have had bad experiences with other representatives, but with Michelle it is always a positive experience and I when having my vehicles serviced. I have had bad experiences with other representatives, but with Michelle it is always a positive experience and I value her honesty and friendliness. I would always refer others to Michell and Crown. More

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Michele is always wonderful to deal with. Even if I am rushing to get to work first thing in the morning she always put a smile on my face. This past visit I came in for an oil change, but after reviewin rushing to get to work first thing in the morning she always put a smile on my face. This past visit I came in for an oil change, but after reviewing my file with Michele and going over what I could afford, I was able to get a lot more done within my budget. She also had my car washed, which I am always thankful for. I always ask for Woody to do my service if he is available. I know I can trust him to do an excellent job and he is honest with me on what I have to have done right away and what I can plan for in the future. That really helps when you are on a tight budget. My van has almost 140,000 miles on it and still runs great. I actually met Woody while doing volunteer work in the community. That is another reason I really like doing business with you guys because your employees are not only great workers, but they get involved in the community. I cannot say enough about the 2 of them and I really appreciate all they do to make something like getting your car repaired enjoyable. Thank you! Tonya Rivera Owner of 2002 Honda Odyssey More

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This is my first Honda. I am as pleased with the service as I am the vehicle! Maybe it's because Michele Dessert is my Team Manager, I wouldn't be surprised. Always professional, always seems to be lookin as I am the vehicle! Maybe it's because Michele Dessert is my Team Manager, I wouldn't be surprised. Always professional, always seems to be looking out for my best interest. We were out of state once and having car problems. I called Michelle (on a mountain) and described our problem and she called us back and assured us the vehicle was fine. That was worth everything to us! As I've told Michelle, "I trust you with my life, whatever you say I need, I don't doubt you." Having dealt with dealers for over 30 years, I am sold on Honda just from customer/auto service. More

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Michele represents Honda in a most positive light but as a customer I always feel she is working for me too. Her communication is direct and honest, this is a great trait. I go out of my way to work with M a customer I always feel she is working for me too. Her communication is direct and honest, this is a great trait. I go out of my way to work with Michele. My technican is Mike and since I have been working with Michele and Mike I feel complete trust that what they say and do is what I really need for my car. More

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I have owned 4 Hondas cars over the years, purchased from various dealerships. The absolute best service has been through Michele Desssert. She knows what she is doing and treats your customers fairly in e various dealerships. The absolute best service has been through Michele Desssert. She knows what she is doing and treats your customers fairly in every way. I presently own a 2007 Honda Odyssey that had brake problems (Soft Brake Problems). She took the time to follow up and check the service bulletins and got the problem solved. Michele is a credit to your organization and the reason I give your organization an outstanding rating. More

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Once again Michele has exceeded all of my expectations. Our car was towed to the dealership on Tuesday night. Michele got right on it Wednesday morning even though it was not a scheduled maintenance. She k Our car was towed to the dealership on Tuesday night. Michele got right on it Wednesday morning even though it was not a scheduled maintenance. She kept me posted every step of the way, let me know when she would leave and return from lunch and basically promised she'd do everything she could to get the car back to me in the same day to save us from having to get a rental. She pulled it off, with the help of the mechanic magicians back there in the shop. She got the driver to come out and pick me up and get me on my way. I was lucky enough to have two drivers - a trainer and a trainee. I wish I could remember the trainee's name but I can't (Alvin?). He is definitely a keeper. The ride was smooth as silk - the best I've ever had from the Crown dealership. Please give my appreciation to him. The trainer was excellent as well. He is a great conversationalist and put me at ease the second I entered the vehicle. Michele had everything ready to go the second I got to the dealership. As I walked out the door Michele asked me to please call her and let her know that everything was fixed to my expectations. As soon as the blast of ice cold air hit my face when I turned the car, I picked up my cell phone and called to happily report in. I should have her on my speed dial! Wild horses could not drag me away from the personable, professional service I get from Michele at Crown Honda. Thanks again! More

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I always know when I come to Crown Honda for service that Michele Dessert will take great care of me. My current service call was handled promptly and efficiently, as always -- and with total attention that Michele Dessert will take great care of me. My current service call was handled promptly and efficiently, as always -- and with total attention to my needs and expectations. Michele’s superior service ethic and deep industry experience are prime examples of why I stay with Crown Honda as my dealer. More

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