Michele Dessert | Page 62

I live in Tampa & work in St Pete. I took my car to the Honda dealership by my home & explained sometimes my A/C doesn't turn on. The service agent kept my car for the day & said he couldn't find a proble Honda dealership by my home & explained sometimes my A/C doesn't turn on. The service agent kept my car for the day & said he couldn't find a problem. He told me to monitor it on my own & bring it back to him if necessary. For the next 3 weeks my A/C was working decently until last weekend. It stopped working on Friday night & didn't come back on until Tuesday morning. I decided to take my care to Crown Honda because it was close to work and I am so grateful I did because that's when I met Michele Dessert. She listened to my concerns and told me she would fix my problem. I spoke with her later in the day & she informed me that she couldn't re-create my problem of the A/C not turning on; however, she believed it was the blower motor giving me problems and replaced it. Driving home last night was such a pleasure. The A/C worked as well (if not better) from when I bought the car two years ago. Thank you Michele for listening to what I had to say and for not dismissing me to montitor the problem on my own! Because of you, I will be a loyal customer for years to come!!! Sincerely, Theresa Rose More

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I have been receiving service from Crown Honda for almost 20 years. The reason I go back time after time is not just their reputation for outstanding vehicles but the service itself. From the first time I to 20 years. The reason I go back time after time is not just their reputation for outstanding vehicles but the service itself. From the first time I took my car in to Michele for service, I knew I'd found someone I could trust with every aspect of servicing my car. Michele is attentive, trustworthy, knowledgeable, highly experienced, personable and just a real get it done person. She always manages to work my car in, even with very short notice. She explains in plain english the services I need and why - something incredibly important to a mechanically challenged person! She keeps me in the loop on what is happening with my car (by phone and email) and immediately contacts me if something unexpected comes up. She values my time and at the same time, I never, ever feel rushed, even when others are waiting. She has a way of making you feel like the most important person on the planet at all times, something I'm sure she repeats a hundred times a day. No amount of money could convince me to go to another dealership. Michele takes customer service to a whole new level. How many people actually look forward to taking their car in for service? That's how Michele makes you feel, like you are going to visit a friend who watches your back for you. More

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I've been coming to this dealership since 1995 and that includes five new Honda purchases with service on all five. In my experience, I wouldn't go anywhere else. Michele is incredible and I value her kn includes five new Honda purchases with service on all five. In my experience, I wouldn't go anywhere else. Michele is incredible and I value her knowledge and experience immensely. Mike, in service, is a pro and always does an outstanding job on my vehicles. With these two at the dealership, there's no reason to go anywhere else. You guys are outstanding! Wes Linkovich More

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I have a Mazda Miata and have always had a difficult time when bringing in my car to the Mazda dealerships. My Mazda experiences in getting an oil change (or any other service) would consist of first standin when bringing in my car to the Mazda dealerships. My Mazda experiences in getting an oil change (or any other service) would consist of first standing and waiting 15 minutes in a crowded little office space with 2 service advisors that were almost on top of each other and 5 other people waiting to get checked in. Then the service advisor would tell me that they would call me when it was ready but never would. I would call after the time frame that they thought it would be ready and sit on hold for 10 minutes so they could find status for me. They didn't have an email system. It always seemed like a frustrating experience for a simple oil change so you can imagine what it felt like if I tried getting repairs done. I decided this time to try your dealership for an oil change and tire rotate. The service area at your dealership is open and welcoming with an area to sit and wait to be checked in. I didn't have to wait but a minute or two until I sat down with an advisor to get my car checked in. After checking in my car and leaving the dealership I received an email from Michele to my IPhone stating the work order had been added. Later on she emailed me again when it was done and ready to be picked up! I appreciate the great communication and will be emailing Michele for an appointment the next time I need my car serviced! More

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I came to Crown Honda before Michele was employed here but after my car did not receive the proper care I expected at another Honda dealer in the area. My husband and I have been dealing with Michele, an but after my car did not receive the proper care I expected at another Honda dealer in the area. My husband and I have been dealing with Michele, and only Michele since she started as a service advisor here at Crown. We have even purchased two Hondas here because of the incredible service Michele has given us. We have also recommended Crown to others, but always insist that they request Michele for writing up their service. Every single person has thanked us for telling them about Crown and especially Michele. WE plan to continue our relationship with Crown...especially if Michele Desert is there! More

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Michele is terrific !! I usually pop in without an appointment (sorry, Michele) ... with a "road trip" the next day. Michele works me in ... repairs are done in a timely manner at the estimated cost. appointment (sorry, Michele) ... with a "road trip" the next day. Michele works me in ... repairs are done in a timely manner at the estimated cost. I travel with my Grandchildren and show dogs - VERY precious cargo :>) I cannot afford to have problems on the road !!! I love my Odyssey - and Michele keeps me safely on the go ! THANKS SO MUCH More

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The service was done on time. My drop off and pick up was perfect. The price was as stated. Michele is always great to deal with. My only hope for Honda is that they will get an electric car that is viable. perfect. The price was as stated. Michele is always great to deal with. My only hope for Honda is that they will get an electric car that is viable. That will be my next new car purchase and I hate to think of service without Michele. More

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Crown, and in particular Michelle Dessert, has been a great dealership to work with for service and repair of my 2001 Honda Odyssey. Although we purchased the vehicle at another dealership, we have alway great dealership to work with for service and repair of my 2001 Honda Odyssey. Although we purchased the vehicle at another dealership, we have always had it serviced at Crown. They have made maintaining and keeping our vehicle in top shape an easy task. Our most recent problem involved the failure of our transmission. Michelle was able to work with Honda American to obtain partial warranty coverage of this expensive repair. Had she not gone the extra mile to help make this happen, we might have been faced with replacement of a vehicle we had been hoping to retain for several more years. I think Crown is a great place to have your car repaired. They are honest, tell it to you like it is, let you know your options and help you to make the best decision. More

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She is such sweet person and customer oreinted person that even when your car is ready to go you do not want to leave the dealership. it is pleasure knowing her.I bought or leased more than 15 car in la that even when your car is ready to go you do not want to leave the dealership. it is pleasure knowing her.I bought or leased more than 15 car in last 10 years from this dealrship and all because of the customer support she gave us. thank you and keep up the good work. More

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I normally make appointments for all service work, but I noticed I was almost due for an oil change and was leaving on a trip tomorrow, so I just showed up. My Service Rep Michele Dessert got me in quickly noticed I was almost due for an oil change and was leaving on a trip tomorrow, so I just showed up. My Service Rep Michele Dessert got me in quickly for a safety check, oil change and wiper inserts replaced. I have been a customer of Crown for almost 20 years, and my 1998 Honda CR-V with 146,000 miles on it runs beautifully thanks to Michele and Mike Larson, the service tech who normally works on my vehicle. This is my 4th Honda, and as I am an old gal I want it to last as long as I do...I always have the recommended service done and trust Michele and Mike to tell me what needs to be done to keep my car in tip-top shape. I have never had any work done on my vehicle other than at Crown Honda, I do feel like I am treated as a valued customer with honesty and kindness. Thanks to all, at Crown. Bonnie J. Brinker More

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