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Michelle Lally

Overview Reviews (185)

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Michelle Lally

Michelle Lally | Page 7

Finance Manager

Acura of Westchester

2155 Palmer Avenue
Larchmont, NY 10538

Being in the sales industry for over 15 years my goal is to deliver the highest level of client Services. Making clients feel comfortable and confident when working with me by bringing transparency to the car industry. Working for the client by going above and beyond to meet their expectations. When in the market to upgrade their current vehicle I help clients find the best scenario for their family. Helping connect clients to experienced sales representatives to ensure that they succeed in finding what they need. It's never easy to decide to repair or replace so I offer my clients different scenarios to give them time to figure out their families budget.

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4.9

185 Reviews

Overview Reviews (185)

Dealership Experience

9 yrs, 1 mo

Industry Experience

9 yrs, 1 mo

Languages Spoken

English

4.9

185 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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185 Reviews of Michelle Lally

April 12, 2024

Dealership Rating

Employee Rating

The best customer service I've ever experienced. Will definitely recommend Acura of Westchester to NY family and friends. Thanks Jose! Will definitely recommend Acura of Westchester to NY family and friends. Thanks Jose! More

by Face

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Matt Belov, Jose Crespo

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Oct 29, 2024 -

Acura of Westchester responded

Hi Face, Thank you for the amazing feedback! We’re thrilled to hear that you had the best customer service experience with us. Jose will be delighted to know that he made such a positive impact! We truly appreciate your recommendation to your family and friends in NY. If you ever need anything, don’t hesitate to reach out. Thanks for choosing Acura of Westchester! Your Acura of Westchester Team

April 02, 2024

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Employee Rating

As far as dealerships go, this one has been my favorite, and I have now leased three cars through them. You still have to do the negotiation thing, and the typical games are played, but it's better than mos and I have now leased three cars through them. You still have to do the negotiation thing, and the typical games are played, but it's better than most. Matt is a good decent person as is the rest of the team. The service team is also great. More

by Dmc

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Matt Belov, Diane Djonovic, Thomas Maxfield

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Oct 29, 2024 -

Acura of Westchester responded

Hi Dmc, Thank you for your wonderful feedback! We’re thrilled to hear that Acura of Westchester has become your favorite dealership and that you’ve chosen to lease three cars with us. While negotiations can be part of the process, we strive to make it as transparent and straightforward as possible. We appreciate your recognition of Matt and our team’s efforts, as well as our service department. If you need anything in the future, please don’t hesitate to reach out. We look forward to serving you again! Your Acura of Westchester Team

March 24, 2024

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Employee Rating

They make the impossible…. possible! Great customer service, they made it happen for me, thank you possible! Great customer service, they made it happen for me, thank you More

by Wmorales320

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Gonzalez

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Oct 29, 2024 -

Acura of Westchester responded

Hi Wmorales320, Thank you for your fantastic review! We’re so glad to hear that our team was able to make the impossible happen for you. Great customer service is what we strive for, and it’s wonderful to know we succeeded. If you need anything else in the future, don’t hesitate to reach out! Best, Your Acura of Westchester Team

March 16, 2024

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Employee Rating

I have done a few purchases with Kayla. She is wonderful - very responsive, knows her cars! Very helpful when I had to make a big change - and didn't treat me like I was annoying making the She is wonderful - very responsive, knows her cars! Very helpful when I had to make a big change - and didn't treat me like I was annoying making the big change!! More

by susanbisanzo

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Diane Djonovic, Nicole Kampf , Sal Gambitta, Kayla Tejeda

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Oct 29, 2024 -

Acura of Westchester responded

Hi susanbisanzo, Thank you for your kind words! We’re so glad to hear that Kayla has been wonderful and responsive during your purchases. It’s great to know she made your experience smooth, especially with the big changes. We truly value your trust and loyalty, and if you need anything else, don’t hesitate to reach out! Best, Your Acura of Westchester Team

March 15, 2024

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Employee Rating

Best customer service! Friendly, knowledgeable, and transparent! If you are interested in new or pre owned Acura. There's only one place that makes a difference. #AcuraofW Friendly, knowledgeable, and transparent! If you are interested in new or pre owned Acura. There's only one place that makes a difference. #AcuraofWestchester! More

by onetime4u

Recommend Dealer

Yes

Other Employees Tagged: Danny Giannotti, Diane Djonovic , Sal Gambitta, Kayla Tejeda, Salvatore Gambitta

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Oct 29, 2024 -

Acura of Westchester responded

Hi onetime4u, Thank you for your amazing feedback! We’re so glad to hear that you experienced our best customer service and found our team friendly, knowledgeable, and transparent. Your recommendation means a lot to us, and we appreciate you sharing your experience! If you need anything else, we’re always here for you! Best, Your Acura of Westchester Team

March 08, 2024

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Employee Rating

Drove 2 1/2 hours to purchase a pre owned vehicle . Justin answered every question I had about condition of vehicle with complete honesty. Vehicle was exactly as Justin had told me it was. Justin,Mike, Justin answered every question I had about condition of vehicle with complete honesty. Vehicle was exactly as Justin had told me it was. Justin,Mike,Frank, and Michele are all in on making this dealership exactly what it is. One big family Team players Well oiled machine Thanks for making my car buying experience So pain and pressure free More

by Timtd58

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Mike Gerard , Justin Deenihan, Frank

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Oct 29, 2024 -

Acura of Westchester responded

Hi Timtd58, Thank you for taking the time to share your experience with us! We’re thrilled to hear that your 2 1/2-hour drive was worth it and that Justin provided you with honest answers about the vehicle’s condition. It’s fantastic to know that you felt the support of our entire team, from Justin to Mike, Frank, and Michele. We truly strive to create a family-like atmosphere and a seamless experience for our customers. If you need anything in the future, please don’t hesitate to reach out. Enjoy your new vehicle! Your Acura of Westchester Team

February 29, 2024

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We met with Brianna , we told her what we wanted, and she made it happen . we were 200% satisfied with the way Brianna handled everything. We would recommend Brianna and Acura of Westchester to all our fam made it happen . we were 200% satisfied with the way Brianna handled everything. We would recommend Brianna and Acura of Westchester to all our family and friends . More

by reneelepore

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brianna Tozzo , Brianna Tozzo

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Oct 29, 2024 -

Acura of Westchester responded

Hi reneelepore, Thank you for your amazing feedback! We’re thrilled to hear that Brianna made your wishes come true and that you were 200% satisfied with her service. Your recommendation means the world to us, and we appreciate you sharing your experience with family and friends. If you need anything else, we’re always here to help! Best, Your Acura of Westchester Team

February 25, 2024

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Employee Rating

Brianna was exceptional and went out of her way to get me the perfect Acura. She explained everything that I needed to know and help me go through the process flawless. This is my sixth Acura and I would con the perfect Acura. She explained everything that I needed to know and help me go through the process flawless. This is my sixth Acura and I would continue going back to Brianna because she made it so smooth and enjoyable. More

by nikisoccer13

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brianna Tozzo, Nicole Kampf , Briana 10 out of 10

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Oct 29, 2024 -

Acura of Westchester responded

Hi nikisoccer13, Thank you for your wonderful feedback! We’re thrilled to hear that Brianna provided you with exceptional service and helped you find the perfect Acura. It’s fantastic to know that she made the process smooth and enjoyable for you. We appreciate your loyalty, and we can’t wait to assist you with your next purchase! Best, Your Acura of Westchester Team

February 24, 2024

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Employee Rating

Brianna was amazing. She answered all my questions and helped me to get exactly what I wanted. Andre was great as well and explained to me the how-to’s of my car. She answered all my questions and helped me to get exactly what I wanted. Andre was great as well and explained to me the how-to’s of my car. More

by Shanona72

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Brianna Tozzo, Diane Djonovic, Andre Santana

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Oct 29, 2024 -

Acura of Westchester responded

Hi Shanona72, Thank you for your wonderful feedback! We’re so glad to hear that Brianna was amazing in answering all your questions and helping you get exactly what you wanted. It’s also great to know that Andre provided you with helpful explanations on your car’s features. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. If you need anything in the future, please don't hesitate to reach out! Your Acura of Westchester Team

February 17, 2024

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Alex is great. He's honest and not pushy and will work hard to give you a fair deal on a car. You can tell he enjoys his job and loves cars He's honest and not pushy and will work hard to give you a fair deal on a car. You can tell he enjoys his job and loves cars More

by jmblieb

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alex Markaj

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Oct 29, 2024 -

Acura of Westchester responded

Hi jmblieb, Thank you for your fantastic feedback! We’re delighted to hear that Alex provided you with an honest and enjoyable car-buying experience. His dedication to finding a fair deal and his passion for cars truly shine through in his work. We appreciate your recommendation and look forward to assisting you again in the future. If you need anything else, feel free to reach out! Your Acura of Westchester Team