Michelle Laughman

I felt rushed with the Finance person. The sales person had a lot going on with others both times I was there and some paperwork got misplaced in the back office so I had to go back to the The sales person had a lot going on with others both times I was there and some paperwork got misplaced in the back office so I had to go back to the deslership.. The Genius helpers were excellent! More

by KTALBOTT47 Verified Customer Verified Customer

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Tanner was an extremely helpful representative and truly went above and beyond during my buying experience. He made the process smooth and positive. That said, my experience with the warranty presentatio went above and beyond during my buying experience. He made the process smooth and positive. That said, my experience with the warranty presentation was less favorable. I felt the finance portion was somewhat exaggerated and came across as more sales-driven than informative, which made me uncomfortable. Additionally, while the car was detailed prior to delivery, there were still a few small areas that were not fully cleaned and were things I easily addressed myself once I got home. More

by mandybkollman Verified Customer Verified Customer

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Courteous and customer service focused! Appreciate the quick responses to questions and follow-ups to make sure I am getting along fine. Appreciate the quick responses to questions and follow-ups to make sure I am getting along fine. More

by MJJANIS66 Verified Customer Verified Customer

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I have had a very pleasant experience at BMW of Akron regarding both vehicle purchase and vehicle serving. The staff are attentive, friendly and professional. regarding both vehicle purchase and vehicle serving. The staff are attentive, friendly and professional. More

by Flug57 Verified Customer Verified Customer

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Quick delivery, delivered as expected. Professional salesperson, helpful assistance going thru new drive menu screens and apps. Professional salesperson, helpful assistance going thru new drive menu screens and apps. More

by mfryman Verified Customer Verified Customer

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Joey was the best service advisor I’ve ever worked with, absolutely amazing personality and was quick as well as very detailed and patient with me when explaining what I needed to know in terms I can unders absolutely amazing personality and was quick as well as very detailed and patient with me when explaining what I needed to know in terms I can understand. I would highly recommend him to anybody I know! A smile that will make anybody’s day! More

by JOEY.JONES62498 Verified Customer Verified Customer

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Michelle was a pleasure to work with! Smooth transaction. Thanks for make my purchase easy and fast Smooth transaction. Thanks for make my purchase easy and fast More

by BOBELI Verified Customer Verified Customer

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First-class experience (I'm a long time Mercedes client). People, facility, processes all what you would expect from a revered and high-end brand. All in all, it's nice to see a professional atmosphere where People, facility, processes all what you would expect from a revered and high-end brand. All in all, it's nice to see a professional atmosphere where it's obvious they know they have to earn your business. More

by msfix13 Verified Customer Verified Customer

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Always a true professional dealer with top notch mechanics that are knowledgeable to handle a customer issue with their BMW! mechanics that are knowledgeable to handle a customer issue with their BMW! More

by inks414 Verified Customer Verified Customer

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The delivery experience was rushed and underwhelming and left me without key knowledge about my vehicle. I did not leave the dealership feeling as though my business was appreciated as I did with my previou left me without key knowledge about my vehicle. I did not leave the dealership feeling as though my business was appreciated as I did with my previous purchase. More

by OHICEMAKER Verified Customer Verified Customer

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