Michelle Laughman

I have not received callbacks on several questions. Also I am having trouble figuring everything out and have had several questions that neither a genius or sales person could answer. I feel the dealer Also I am having trouble figuring everything out and have had several questions that neither a genius or sales person could answer. I feel the dealership should give me an owner’s manual but I am still waiting for the reply to that request which I am sure will be no. I did not grow up in the digital age and although I was able to figure out the problems the employees could not answer I feel it would be much easier with a manual. Although I would recommend the dealership and the salesperson, I would give anyone a heads up on the issues I have experienced. More

by RDAVIS30 Verified Customer Verified Customer

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Best experience I've ever had purchasing a vehicle. Very informative on the features of the vehicle Very informative on the features of the vehicle More

by rmestill Verified Customer Verified Customer

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Michelle Laughman was very professional and pleasant to work with, she kept in touch throughout the process. When I am ready for a new BMW I Hope she is still there. Also Joshua Heckel explained the featur work with, she kept in touch throughout the process. When I am ready for a new BMW I Hope she is still there. Also Joshua Heckel explained the features of the car clearly > More

by lbolivar456 Verified Customer Verified Customer

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Friendly, great service and sales personnel. Would recommend for their outstanding sales and service departments Would recommend for their outstanding sales and service departments More

by RSTAAB Verified Customer Verified Customer

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Best service I ever did receive! Erin is the most friendliest service advisor! Everyone rocks! Erin is the most friendliest service advisor! Everyone rocks! More

by TIFFAN HELMICK Verified Customer Verified Customer

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Michelle was excellent at making my purchase easy and fast. I highly recommend seeing her if you’re looking to purchase a vehicle. fast. I highly recommend seeing her if you’re looking to purchase a vehicle. More

by Mrs. Paynther Verified Customer Verified Customer

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Michelle was excellent at making my purchase easy and fast. the finance manager is very helpful and supportive fast. the finance manager is very helpful and supportive More

by MAYUR.WAGHELA Verified Customer Verified Customer

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I purchased my 330I from Michelle and it was by far the best experience I have had buying a vehicle. I left the dealership feeling like I have known her for years and her personality is infectious. In f best experience I have had buying a vehicle. I left the dealership feeling like I have known her for years and her personality is infectious. In finance I had the pleasure of working with Betty who explained all of my warranty options and which ones worked best for me and my driving habits. More

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Great experience. Bought used vehicle from out of state. Michelle made it easy and quick. 100% satisfied. Went out of their way to address our needs. Michelle made it easy and quick. 100% satisfied. Went out of their way to address our needs. More

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A great buying experience! This is my second time purchasing a car from this dealership and it was amazing. As a consumer one of the hardest things to do is find a business that This is my second time purchasing a car from this dealership and it was amazing. As a consumer one of the hardest things to do is find a business that can consistently provide amazing service and somehow that's exactly what I've experienced with this company. Everyone (...and I mean everyone) is SO WELCOMING AND COURTEOUS. Both times that I've purchased from them I've driven nearly 2 hrs to do so and both time my expectations were exceeded. They have to have one of the best HR teams around because the people they hire just get it. No pressure, no run around, just genuinely helpful and thoughtful customer service. Every really wants to help you. Sounds simpl, but it's not. There's a real family atmosphere that they've created there that everyone top to bottom seems to truly embrace. I couldn't be happier with my new purchase and the experience that Eric and Anthony amongst others provided while my fiance and I were at their dealership. I would highly recommend them to anyone looking to buy a BMW. More

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