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Michelle Sanchez
Michelle Sanchez at Puente Hills Ford
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Michelle Sanchez | Page 7

Service Advisor

Puente Hills Ford

17340 East Gale Avenue
City of Industry, CA 91748

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4.7
70 Reviews
4.7

70 Reviews

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70 Reviews of Michelle Sanchez

May 31, 2023

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Employee Rating

Great service and extremely friendly staff working. was very patient and very helpful with all questions asked. More

by RYANBAHK
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Recommend Dealer
Yes
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Jun 02, 2023

Puente Hills Ford responded

Mr. Bahk we are glad you had a pleasant experience on your service visit with us! Thank you for your positive feedback and review! Safe Travels! -Your PFH Family

May 27, 2023

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Employee Rating

Michelle, Stephanie and Dave were a big help. Would definitely recommend. Made my visit quick and easy. More

by yocelynxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Okamoto , Stephanie Hernandez

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Jun 02, 2023

Puente Hills Ford responded

Our service department words hard to be able to keep our customers satisfied! Were glad you had a pleasant experience, hope to see you soon! Safe Travels! -Your PHF Family!

May 26, 2023

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Took them 6 hours to replaced 4 tires for my Ford edge. .the wait is too long.. More

by cohnee_ed
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ken Vasquez

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Jun 07, 2023

Puente Hills Ford responded

Hello Cohnee_ed, My name is Dennis Weaver and I am the General Manager here at Puente Hills Ford. I am disappointed to hear about your recent service experience and would like to discuss it on more detail. You can reach me at 626.949.1716 or dweaver@puentehillsford.com. I look forward to hearing from you, Dennis W. General Manager

May 25, 2023

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The service was fast and prompt. Michelle was friendly and courteous as always. My car was promised in the time that Michelle said. Thank you More

by DAVID@ARMMANAGEMENTINC.COM
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Recommend Dealer
Yes
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Jun 06, 2023

Puente Hills Ford responded

I am happy you had a pleasant experience on your visit with us. I will gladly pass on the message to Michelle. Thank you for your trust. Safe Travels! -Your PHF Family!

May 25, 2023

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My oil change was done quick and efficiently. Thank you Puente hills ford for the great service! More

by AEJIMENEZ08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Okamoto

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Jun 06, 2023

Puente Hills Ford responded

Our Service Department is always working on being able to get you in and out as quickly as possible. We are determined to make your experience with us a good one. Thank you for your loyalty ! -Your PHF Family

May 19, 2023

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The repairs are a little slow and I want to look at new trucks but they are all locked come on guys More

by BPSJARRELL
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Recommend Dealer
Yes
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Jun 06, 2023

Puente Hills Ford responded

We apologies for the longer wait times, some days our service department gets busier than others, but I assure you your vehicle is a priority and gets taken care. Our new vehicles remain locked at all times for security purposes, however our guest are more than welcomed to view the vehicles interior with the help of one of our helpful salesmen. Safe travels! -Your PHF Family

May 16, 2023

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Kenny LISTENED to my situation (trying to get two recalls done at another location) and was ready to get me taken care of right away! He quoted up to 8 hours, and imagine my surprise when all was done in on More

by b.quilterb
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Vasquez , Kenny

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Jun 06, 2023

Puente Hills Ford responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again. -Your PHF Family

May 11, 2023

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Good service extra fast, people were real friendly. I will come again for any service More

by ALANTUNEZ47
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emmanuel Glock

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Jun 06, 2023

Puente Hills Ford responded

Our Service Department is always working on being able to get you in and out as quickly as possible. We are determined to make your experience with us a good one. Thank you for your loyalty! -Your PHF Family!

May 11, 2023

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Michelle was amazing and very communicative. The courtesy ride was very convenient and the parts department was also awesome! More

by BRAVOS AUTO BODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodolfo Alvarez, Alfonso Alvarez, Alfredo Jimenez, Ramiro Vazquez, Dennis Wiener, Ken Vasquez , Milad Aghili, Kurt Ponnusamy, Julie Wang

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Jun 06, 2023

Puente Hills Ford responded

We set high expectations for ourselves so it’s gratifying to hear you and your team has a great experience with us! Please let us know if there is ever anything else we can do for you guys! Safe travels!

May 10, 2023

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Employee Rating

I was told it would take 2 weeks to Diagnose, when I called on the 16th day the other person told me it would take 4 to 6 weeks to Diagnose, if they knew it was going to take that long i should have bee More

by VINCENTCOTTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shannon McDowell

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Jun 07, 2023

Puente Hills Ford responded

Mr. Cotto, I apologize for the miscommunication there might have been on a diagnosis time, I would like to get more into detail with you regarding your concerns. You can reach me at 626.949.1716 or dweaver@puentehillsford.com. I look forward to hearing from you, Dennis W. General Manager

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