Nick Hemmeter

Bought a new CH-R off the showroom floor in June with 20 miles on it. Had the car for about 4-5 weeks. Car wouldn't start after. Got a jump to drive to the dealership. Couldn't diagnosis why the start up ba miles on it. Had the car for about 4-5 weeks. Car wouldn't start after. Got a jump to drive to the dealership. Couldn't diagnosis why the start up battery was draining overnight, thus the car couldn't start. Told by the tech to delete and reinstall app (which is the key for battery recharging tool for this car). Didn't work. Tech said we are waiting for app update and to pick up the car if you want knowing there was no solution to the problem. We declined until Toyota found what was draining the battery. We heard nothing from the techs after this point on August 6th. We called Carrie GM numerous times, worthless run around treatment. Left voicemails unreturned. September 22nd, we file a Lemon Law with the dealership and corp. October 8th, I go into the dealership in person to confront GM/ Service MNG. They can't talk to me as we filed the Lemon Law and this is now between us and Corp. Service Mgr tells me if we would've talked to Sales, they would've swapped us vehicles. We filed the LL because no one would talk to us, return emails or phone calls. We have screenshots/ texts and all evidence of us. October 9th, still don't have the car we are making payments on in our possession. We did get a courtesy car and it's our only leverage otherwise Toyota wouldn't work with us. More

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I usually don’t do reviews, but Terri was outstanding to work with. She made sure I was completely satisfied with my purchase by going above and beyond. She walked me through all the bells and whistles on m work with. She made sure I was completely satisfied with my purchase by going above and beyond. She walked me through all the bells and whistles on my Highlander. I would recommend Terri and the team at Carlson Toyota because they make you feel special. More

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Bought a 2023 Camry XSE recently from Carlson. I worked with Spencer. He was very knowledgeable. Nick in financing was great also. Overall I had a great experience, and would recommend anyone to C I worked with Spencer. He was very knowledgeable. Nick in financing was great also. Overall I had a great experience, and would recommend anyone to Carlson! More

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First time we purchased from Carlson! Positive experience from the moment we walked in the door and dealing with our sales associate, Annika was great! She was knowledgeable, answered que Positive experience from the moment we walked in the door and dealing with our sales associate, Annika was great! She was knowledgeable, answered questions and knows the product! We have bought many cars over the years and have to say this was one of the best experiences in purchasing a vehicle! Even the paper work process with Nick the Finance Manager was pleasant! More

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Carlson Toyota is the only place I will shop for new or used Toyotas moving forward. Process was so easy I forgot I was buying a new vehicle. If you want to be treated like family, shop here. used Toyotas moving forward. Process was so easy I forgot I was buying a new vehicle. If you want to be treated like family, shop here. More

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Durham and Ahmed were great-we knew what vehicle we wanted, a Camry, and they were extremely helpful through the buying process. Also, we purchased with cash, but working through the purchase agreement wanted, a Camry, and they were extremely helpful through the buying process. Also, we purchased with cash, but working through the purchase agreement was smooth with Nick. Congrats to Durham on his first auto sale. Thanks, Aric W. More

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Bought a 2020 Certified Corolla. Turns out none of the damage was repaired correctly. There is hidden damage. Carlson even used their white sticker to deliberately hide damage on the Turns out none of the damage was repaired correctly. There is hidden damage. Carlson even used their white sticker to deliberately hide damage on the car. Now five months later I'm finding missing parts and bad repairs and Carlson is putting all blame on the previous customer. I'm sorry but the previous customer isn't responsible for the 160 point inspection YOU lied about. Carlson Toyota does NOT actually inspect their certified cars. Checking boxes on the inspection sheets that don't even apply to the vehicles being inspected. More

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Could not ask for a better experience. Kou was great. Followed up on our concerns. Nick worked to get the financing just right. Marty explained options with patience and good humor. We all had a good Followed up on our concerns. Nick worked to get the financing just right. Marty explained options with patience and good humor. We all had a good time and I drove away with a smile and a beautiful 2018 Lexus RX 350. Thanks, guys. More

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Sales and business office great. Toyota can't seem to get my car from the railhead 30 miles to the dealership. my car from the railhead 30 miles to the dealership. More

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Purchased rav4 on 8/11/21..want to thank the staff of Brennan, Nick,Pam, Ahmed, and Joe H. From service for the great help in making this happen. Cant wait to refer this dealership to others! Thank you Brennan, Nick,Pam, Ahmed, and Joe H. From service for the great help in making this happen. Cant wait to refer this dealership to others! Thank you, Mary F. More

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