Mick Schott

Courteous, polite and clean. Service was explained and using the text app outstanding on timing - thank you again for on time and excellent service. Service was explained and using the text app outstanding on timing - thank you again for on time and excellent service. More

by bretncyndiz Verified Customer Verified Customer

Report | Print

This is by far the best and fastest dealership for service around. Would highly recommend to anyone. service around. Would highly recommend to anyone. More

by derekhawthorne16 Verified Customer Verified Customer

Report | Print

Everyone was professional and courteous. Service Advisor was great. Toyota of Rockwall is fantastic. Staff is fantastic. Service Advisor was great. Toyota of Rockwall is fantastic. Staff is fantastic. More

by tdarter80 Verified Customer Verified Customer

Report | Print

I waited almost a hour for an oil change never got a answer about sensor answer about sensor More

by cooperkyle Verified Customer Verified Customer

Report | Print

The overall service was good. I had an appointment for an oil change, and the wait time was about an hour. I had a coupon which they honored which was great. However, when I went I had an appointment for an oil change, and the wait time was about an hour. I had a coupon which they honored which was great. However, when I went to pay, they had done a tire rotation, that I did not ask for, for an extra expense, which I was not expecting to pay. Which bothered me. I am old school, so my daddy always taught me to look at the bill to make sure the expenses are correct BEFORE I pay! Probably, a lost art, however a good skill to possess and pass on, so people are not taken advantage of. I went ahead and paid the bill without any exception, because he also taught me that a workman is worthy of his wages. However, with respect If I want my tires rotated, I will ask and pay for that service because I asked for it. I would NOT like for it to be assumed. Thank you for your time. More

by rosebutler777 Verified Customer Verified Customer

Report | Print

Mostly good! Waited 10 minutes upon my appointment for someone to help me. I was only customer there. Greasy hand print on my right front seat bottom when I pick Waited 10 minutes upon my appointment for someone to help me. I was only customer there. Greasy hand print on my right front seat bottom when I picked up, a/c not in for me. Everything else as expected. Staff super nice. More

by kandsmiles Verified Customer Verified Customer

Report | Print

They didn’t text me about updates nor even told me when my car was ready for pick up my car was ready for pick up More

by fannypaccot9333 Verified Customer Verified Customer

Report | Print

Everyone was friendly and professional. While my vehicle was there updated frequently. Thanks appreciate Mick. While my vehicle was there updated frequently. Thanks appreciate Mick. More

Report | Print

Mick is the man! Great service, I only use Mick for my Toyota service advisor Great service, I only use Mick for my Toyota service advisor More

by reynahunter1 Verified Customer Verified Customer

Report | Print

The service I received at Toyota was excellent. From the moment I arrived to drop off my Toyota Tundra for repairs, the staff was prepared and professional. They already had a rental vehicle ready From the moment I arrived to drop off my Toyota Tundra for repairs, the staff was prepared and professional. They already had a rental vehicle ready for me, which allowed me to continue with my daily responsibilities without interruption. The entire process was smooth and efficient. I truly appreciated the fact that they took care of everything in advance, ensuring that I wouldn’t have to wait. Their attention to customer convenience and high level of service made the experience outstanding. I am very satisfied with the way I was treated and would not hesitate to return for future service needs. More

by maprio Verified Customer Verified Customer

Report | Print