Mick Schott
Mick Schott at Toyota of Rockwall

Mick Schott | Page 2

Assistant Service Advisor

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
864 Reviews
4.8

864 Reviews

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864 Reviews of Mick Schott

June 02, 2026

Dealership Rating
Employee Rating

what is the purpose of checking and writing it down specifically for 'Front driver floor mat clips"? instead of check batter, windshield wipers, signals, etc. I have been there many times and every sin More

by balparmak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 09, 2026

Toyota of Rockwall responded

We're sorry to hear you didn't have the best experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

June 02, 2026

Dealership Rating
Employee Rating

I was very pleased with the way Sam handled my situation at Rockwall Toyota.. He did everything he said he would do.. More

by carlee6064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jun 02, 2026

Toyota of Rockwall responded

It’s great to hear Sam took excellent care of your Lexus ES 350 and delivered on his commitments. We appreciate you trusting us with your service needs. We look forward to supporting you again.

May 30, 2026

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Employee Rating

Everyone is nice and professional. Will definitely return. Mick, kasey , and sam are great advisors More

by Tuan74415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

May 30, 2026

Toyota of Rockwall responded

Delighted to hear our team provided friendly, professional service for your Toyota Highlander. Mick, Kasey, and Sam appreciate your kind words about their support. We look forward to caring for your Highlander again.

May 29, 2026

Dealership Rating
Employee Rating

Caden and Jeff did a great job helping us find a car to replace the RAV 4 I loved but had to let go of. More

by Barb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Land, Caden Kent , Marcia

May 29, 2026

Toyota of Rockwall responded

Thank you for the 5-star rating. Caden and Jeff are glad they could help you find a new Toyota Corolla Cross to succeed your beloved RAV4. We hope it brings you many great drives ahead.

May 29, 2026

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Employee Rating

The staff was very helpful. This location is much closer than the one I use to take it to. More convenient. More

by momathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

May 29, 2026

Toyota of Rockwall responded

Happy to hear our team provided such helpful service and that our closer location made things more convenient for you. We appreciate your feedback and look forward to serving you again.

May 29, 2026

Dealership Rating
Employee Rating

Russ the sales person we felt with was Amazing to deal with. Please make sure you ask for him if you are looking to buy a vehicle. This is our second purchase from in in two years. More

by mazharismail24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jun 01, 2026

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Russ and our team, and we look forward to working with you again.

May 24, 2026

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Employee Rating

Service was good no complains. Wait was a little long, but that was expected. Work was very efficient. More

by lukang8168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2026

Toyota of Rockwall responded

Thank you for your feedback on your Toyota bZ4X service. We apologize for the extended wait and appreciate your patience. Mick and our team are glad the work was efficient and look forward to helping you again.

May 15, 2026

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Employee Rating

Worst technicians . They are not diagnosed my car and they say A/C working great but it is not . More

by kebbi2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kasey Boysaw

May 20, 2026

Toyota of Rockwall responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

May 12, 2026

Dealership Rating
Employee Rating

Toyota Motor Corporation service, very professional and courteous friendly people with good customer experience and care More

by Pbrodber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AMEER AL-Hadi, PJ LE

May 12, 2026

Toyota of Rockwall responded

It’s wonderful to know our Toyota service team treated you professionally and courteously. We’re glad the care provided for your Camry Hybrid met your expectations. Thank you for trusting us with your Toyota.

May 09, 2026

Dealership Rating
Employee Rating

Russell Morgan heloed me with the purchase of another RAV4 from Toyota of Rockwall. He was able to find the one I wanted. He even came in on his day off to accommodate my husband coming to go over the More

by pmussery49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Russell Morgan, Aubrey Price

May 09, 2026

Toyota of Rockwall responded

It’s fantastic to hear that Russell located the RAV4 Hybrid you wanted and even took the extra step of coming in on his day off to walk through it with your husband. We appreciate your kind words about his expertise. We look forward to assisting you with any future vehicle needs.

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