Courteous, polite and clean.
Service was explained and using the text app outstanding on timing - thank you again for on time and excellent service.
Service was explained and using the text app outstanding on timing - thank you again for on time and excellent service.
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by bretncyndiz
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2025 -
Toyota of Rockwall responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!
Good customer service with a quick waiting period.
I will definitely recommend this dealership to others
I will definitely recommend this dealership to others
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by philmlip
Verified Customer
Verified Customer
Service Price Transparency
Jun 10, 2025 -
Toyota of Rockwall responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
This is by far the best and fastest dealership for
service around. Would highly recommend to anyone.
service around. Would highly recommend to anyone.
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by derekhawthorne16
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2025 -
Toyota of Rockwall responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I waited almost a hour for an oil change
never got a
answer about sensor
answer about sensor
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by cooperkyle
Verified Customer
Verified Customer
Service Price Transparency
Jun 11, 2025 -
Toyota of Rockwall responded
Providing a positive experience is our top priority, Kyle, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Everyone was professional and courteous.
Service Advisor was great. Toyota of Rockwall is fantastic. Staff is fantastic.
Service Advisor was great. Toyota of Rockwall is fantastic. Staff is fantastic.
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by tdarter80
Verified Customer
Verified Customer
Service Price Transparency
Jun 07, 2025 -
Toyota of Rockwall responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.
The overall service was good.
I had an appointment for an oil change, and the wait time was about an hour. I had a coupon which they honored which was great. However, when I went
I had an appointment for an oil change, and the wait time was about an hour. I had a coupon which they honored which was great. However, when I went to pay, they had done a tire rotation, that I did not ask for, for an extra expense, which I was not expecting to pay. Which bothered me. I am old school, so my daddy always taught me to look at the bill to make sure the expenses are correct BEFORE I pay! Probably, a lost art, however a good skill to possess and pass on, so people are not taken advantage of. I went ahead and paid the bill without any exception, because he also taught me that a workman is worthy of his wages. However, with respect If I want my tires rotated, I will ask and pay for that service because I asked for it. I would NOT like for it to be assumed. Thank you for your time.
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by rosebutler777
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2025 -
Toyota of Rockwall responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Mostly good!
Waited 10 minutes upon my appointment for someone to help me. I was only customer there. Greasy hand print on my right front seat bottom when I pick
Waited 10 minutes upon my appointment for someone to help me. I was only customer there. Greasy hand print on my right front seat bottom when I picked up, a/c not in for me. Everything else as expected. Staff super nice.
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by kandsmiles
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2025 -
Toyota of Rockwall responded
Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon!
They didn’t text me about updates nor even told me when
my car was ready for pick up
my car was ready for pick up
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by fannypaccot9333
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2025 -
Toyota of Rockwall responded
Thank you for bringing this to our attention, Fanny, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Everyone was friendly and professional.
While my vehicle was there updated frequently. Thanks appreciate Mick.
While my vehicle was there updated frequently. Thanks appreciate Mick.
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by Sweetie
Service Price Transparency
May 30, 2025 -
Toyota of Rockwall responded
Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!
Mick is the man!
Great service,
I only use Mick for my Toyota service advisor
Great service,
I only use Mick for my Toyota service advisor
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by reynahunter1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Carl David
May 27, 2025 -
Toyota of Rockwall responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.