Mick Schott
Mick Schott at Toyota of Rockwall
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Mick Schott | Page 3

Assistant Service Advisor

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.7
522 Reviews
4.7

522 Reviews

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522 Reviews of Mick Schott

March 08, 2024

Dealership Rating
Employee Rating

We love Toyota of Rickwzl! We love our 2022 RAV 4. Everyone so attentive to their customers and their needs! Everyone is always so nice in sales, customer service and service c More

by linda.white_elmo
Service Price Transparency
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Recommend Dealer
Yes
Mar 08, 2024

Toyota of Rockwall responded

Thank you, Linda! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

March 05, 2024

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I have worked with Mick for the last several years. He has always taken good care of our cars. I have worked with Kasey as well for the last few years. She is awesome too. I have come to This dealershi More

by WINTROM
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Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw , Alfred Pinedo

Mar 05, 2024

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

March 05, 2024

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The waiting room was overcrowded. I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept t More

by alonzo1207
Service Price Transparency
Workmanship
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Recommend Dealer
No
Mar 08, 2024

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 02, 2024

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Fast and excellent customer service. I was in and out for an oil change and tire rotation in less than one hour, More

by Lynne Rowlett
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Workmanship
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Recommend Dealer
Yes
Mar 03, 2024

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, Lynne, and we hope to see you again!

March 01, 2024

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Although it’s convenient, it is not the quickest service center. I am also disappointed they do not offer a complimentary car wash. Even if they were to give you a voucher at a local car wash would be nice. More

by melissa.busch5
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 01, 2024

Toyota of Rockwall responded

We're sorry to hear about your experience, Melissa, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

February 29, 2024

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Employee Rating

Awesome Facility and Awesome Staff. Will NOT disappoint! I've been shopping here since 2018. More

by powc1965
Recommend Dealer
Yes
Mar 01, 2024

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

February 24, 2024

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great guy to work. he handled my request with prudence and also provided me shuttle. he was also giving heads up during the time service More

by charlesosakwe
Service Price Transparency
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Recommend Dealer
Yes
Feb 25, 2024

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business, Charles, and hope to see you again soon!

February 20, 2024

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Employee Rating

The service writer and the porter were very helpful. As well as the parts giy More

by HagerRD2911
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Stephanie service

Feb 20, 2024

Toyota of Rockwall responded

Thank you so much for your kind words for Mick and Stephanie, and for taking the time to leave us this wonderful feedback!

February 14, 2024

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Employee Rating

Very courteous staff. Extremely customer service oriented! Very helpful. I have never had a bad experience with the service department! More

by Tclearman
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Recommend Dealer
Yes
Feb 15, 2024

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

February 09, 2024

Dealership Rating
Employee Rating

It was great and on time. No complaints on my end keep up good work More

by valheru96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2024

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

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