Mick Schott
Mick Schott at Toyota of Rockwall

Mick Schott | Page 21

Assistant Service Advisor

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
925 Reviews
4.8

925 Reviews

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925 Reviews of Mick Schott

August 03, 2025

Dealership Rating
Employee Rating

Customer care is always priority to each team member. . it’s very important to have just as good service AFTER the sale too. More

by sjtucker985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Aug 03, 2025

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

August 03, 2025

Dealership Rating
Employee Rating

We weren't immediately greeted however when we were the tech was very warm and welcoming. He was informative and helpful of what was needed. I'd visit this location again. The team is very helpful More

by dayoneal4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel

Aug 03, 2025

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 01, 2025

Dealership Rating
Employee Rating

I went for my 5000 mile oil change and I believe they did the recall. Everything seem to be very good there. More

by roksstar2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kasey Boysaw

Aug 01, 2025

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

July 30, 2025

Dealership Rating
Employee Rating

Bonito lugar. Profesionales trabajando. Me sentí relajado al dejar mi auto en manos expertas. Y ahora mejor con personas bilingue More

by rafael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 30, 2025

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 26, 2025

Dealership Rating
Employee Rating

I waited in my car for 45 minutes after my appointment time just to get someone to start the service process. I find that to be unreasonable. The service itself was good and timely. More

by brendaktip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 02, 2025

Toyota of Rockwall responded

Thank you, Brenda, for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 26, 2025

Dealership Rating
Employee Rating

I was greeted in a friendly and prompt manner. I was kept updated and service was prompt. More

by watson.clifforda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2025

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 24, 2025

Dealership Rating
Employee Rating

every time i take in my car for service it is super quick and easy More

by laurie_meintel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 24, 2025

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 22, 2025

Dealership Rating
Employee Rating

I purchased my Highlander new from another dealer in 2013 but have had all my maintenance done at this dealership. Their customer service is excellent, waiting room is comfortable and coupons make prices dec More

by Bluindallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

July 21, 2025

Dealership Rating
Employee Rating

Everyone is so courteous and answers all your questions. When you drive up they are right there to greet you. You can’t ask for better service. More

by patbranson1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 20, 2025

Dealership Rating
Employee Rating

Service staff were grate treated me like family a member. and did a grate job.on my Highlander look over the vehicle and gave me a thumbs up on it. More

by hildebrand.diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 20, 2025

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

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