Mick Schott
Mick Schott at Toyota of Rockwall

Mick Schott | Page 5

Assistant Service Advisor

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

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4.8
925 Reviews
4.8

925 Reviews

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925 Reviews of Mick Schott

August 07, 2026

Dealership Rating
Employee Rating

They were gonna charge me $1200 for a $250 dollar part and an hour of labor More

by lhsmith52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Aug 11, 2026

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 06, 2026

Dealership Rating
Employee Rating

Great service very quick turnaround. Always friendly and appointments available. That is all. Thank You More

by spurs4384
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Aug 06, 2026

Toyota of Rockwall responded

Thank you for the five-star rating! We’re glad the service on your RAV4 Hybrid was fast, friendly, and easy to schedule.

August 06, 2026

Dealership Rating
Employee Rating

Mick and the whole team were wonderful, professional, prompt cordial and was always communicating with me regarding my car care. Highly recommend Toyota of Rockwall. More

by chiny315
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Aug 06, 2026

Toyota of Rockwall responded

Your praise for our prompt, professional communication during your Toyota RAV4 service reflects our commitment to keeping you informed. Your recommendation means a lot to Mick and our service department.

August 04, 2026

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Mick and his team provided the best service, and I appreciate the communication they provided throughout the service!!! More

by michellibarra29
Service Price Transparency
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Recommend Dealer
Yes
Aug 04, 2026

Toyota of Rockwall responded

Your mention of Mick’s clear communication throughout your Highlander’s service highlights how our service department prioritizes keeping you informed. Hearing that you found our updates helpful means a lot to our service department.

August 03, 2026

Dealership Rating
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The experience was a Great One and the timing was perfect . I’m Hoping I sell the car though before I have to pay that much again for a transmission fluid change. More

by Robert Harris
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Aug 04, 2026

Toyota of Rockwall responded

Your note about the perfect timing highlights how our service department values efficiency. Hearing that the overall experience was great means a lot to us. We understand maintenance costs can add up; if you decide to keep your Camry a bit longer, our team is here to help with any future service.

July 29, 2026

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Everybody very kind and good service driven always giving you updates of how is everything going on with your vehicle!!! Thanks guys!!! More

by alframorell
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 29, 2026

Toyota of Rockwall responded

We are thrilled to hear that our team’s communication and care during your Toyota Tacoma service made a positive impression. Keeping you informed every step of the way is important to us and we’re glad it helped. Thank you for trusting us with your Tacoma.

July 29, 2026

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Employee Rating

the service was excellent. They promised in and out within an hour and came through as promised More

by chuckburns2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 29, 2026

Toyota of Rockwall responded

Knowing we met our promise of completing service within an hour for your Toyota Grand Highlander makes our day. We appreciate you sharing how well that commitment was honored and look forward to assisting you again.

July 29, 2026

Dealership Rating
Employee Rating

Kasey and Toyota of Rockwall continue to provide superb customer service and maintenance. It’s always a pleasure taking my vehicle in for service. Thank you all very much!!! More

by D. Conley
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 29, 2026

Toyota of Rockwall responded

Thanks for recognizing Kasey and our team’s dedication to your Toyota Tundra maintenance. We appreciate how enjoyable it is to assist you each time. We look forward to welcoming you back.

July 27, 2026

Dealership Rating
Employee Rating

They were very quick with my oil change. They were professional and friendly. I was there less than an hour and I didn’t even have an appointment. More

by Dcswett52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 27, 2026

Toyota of Rockwall responded

It’s great to hear our team completed your Toyota Corolla oil change so quickly. We’re glad we could fit you in without an appointment and provide professional, friendly service in under an hour.

July 18, 2026

Dealership Rating
Employee Rating

I had great service on my Toyota Camry when I had it towed in for leaking oil to their service center. They were fast and kept their word when working on my vehicle and had it done quickly. Would highly More

by trevorturkaly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Heidel, Kasey Boysaw

Jul 18, 2026

Toyota of Rockwall responded

We’re glad you received prompt oil leak repair on your Toyota Camry. Thank you for recognizing our team’s reliable turnaround. We appreciate you recommending us and look forward to serving you again.

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