Micky Joy
Micky Joy at Volkswagen of Naples

Micky Joy | Page 19

Volkswagen General Manager

Volkswagen of Naples

601 Airport Road S
Naples, FL 34104

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4.9
250 Reviews
4.9

250 Reviews

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250 Reviews of Micky Joy

May 15, 2019

Dealership Rating
Employee Rating

Very pleasant Jay was extremely helpful and easy to work with. Highly recommend. Micky made negotiations as painless as possible. Keith was extremely fast and painl More

by BrianM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Ahearn, Jay Roden

May 17, 2019

Volkswagen of Naples responded

Brian, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new vehicle! We are so glad to hear that you enjoyed working with Jay, Micky, & Keith on your purchase! It's all about the experience at this store! We hope you will enjoy your new ride for many miles to come. We'll be looking forward to continuing your loyalty. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

May 04, 2019

Dealership Rating
Employee Rating

Classy operation VW of Naples sets the gold standard for car shopping/buying. My negotiations were done from the comfort of my home via email, text and phone. The up f More

by Bill Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Holman, Jay Roden

May 10, 2019

Volkswagen of Naples responded

Bill, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new VW! We are so glad to hear that Jay & Micky were able to help you button up everything for your purchase via phone/email to get you in and out of the dealership in record time. It's all about the experience at this store! We hope you will enjoy your new ride for many miles to come. We'll be looking forward to continuing your loyalty. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

May 03, 2019

Dealership Rating
Employee Rating

Ruben is a very new sales agent He provided a great car buying experience. He was very accomodating to some unique circumstances. When the lease is expired, we will return to VW Na More

by Katherine s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Glamyan , Alex Gonzalez

May 03, 2019

Volkswagen of Naples responded

Katherine, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new VW! We are so glad to hear that Ruben took the time to understand any accommodations to help provide you with the best experience possible. We hope you will enjoy your new ride for many miles to come. We'll be looking forward to continuing your loyalty. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

April 20, 2019

Dealership Rating
Employee Rating

Great Dealership! Sales People are Awesome! This is my 4 or 5 VW from VW Naples. Jay, Chuck, Ted Daly, Mickey are all Top Notch Guys. Very upfront and honest I wouldn’t buy a car anywhere else More

by JRW Florida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ted Daly, Jay Roden, Chuck Whitley

May 03, 2019

Volkswagen of Naples responded

John, Thank you for taking the time to share your experience & being a loyal client with us through several VWs! Congratulations on your newest one! We are so glad to hear our team continues to provide you with that 5-star experience you deserve! It's all about the experience at this store! We hope you will enjoy your new ride for many miles to come. We'll be looking forward to continuing your loyalty. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

April 13, 2019

Dealership Rating
Employee Rating

Best car buying experience Ever Alec was awesome! It was by far the best car buying experience ever. Alec listened to what I was looking for and gave me the recommendation of a car t More

by B797
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alec Saenz

Apr 19, 2019

Volkswagen of Naples responded

B797, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new car! We are so glad to hear that Alec demonstrated his fantastic car knowledge to make the perfect recommendation for you. It's all about the experience at this store! We hope you will enjoy your new ride for many miles to come. We'll be looking forward to continuing your loyalty. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

April 10, 2019

Dealership Rating
Employee Rating

Knowledgeable, friendly, helpful and highly professional My wife and I contacted 14 dealers around the country looking for a new, 2019 Alltrack SEL. We happened to be in Naples, FL for my mother's 90th Birt More

by Dr Photo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Mandell, Jay Roden

Apr 19, 2019

Volkswagen of Naples responded

Dr Photo, Thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new Alltrack! We are so glad to hear that our team found the Alltrack you were searching for with ease and followed it up with a no-hassle purchase experience. It's all about the experience at this store! We hope you will enjoy your new Alltrack for many miles to come. We'll be looking forward to continuing your loyalty. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

March 29, 2019

Dealership Rating
Employee Rating

Jay Roden was great! Jay Roden was very friendly, helpful and professional. It was a pleasure working with him as we purchased a VW Beetle convertible. Thank you! Ger More

by Glagro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Gonzalez, Jay Roden

Mar 29, 2019

Volkswagen of Naples responded

Gerry, thank you for taking the time to share your experience & for allowing us to earn your business. Congratulations on your new Beetle! It is absolutely fantastic to hear that you enjoyed working with Jay on your purchase! It's all about the experience at this store! We'll be looking forward to continuing your loyalty in the years to come. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

March 17, 2019

Dealership Rating
Employee Rating

Excellent experience. Amazing customer service! 5 STARS!! Juanpi and Mickey are the best at what they do! We had an absolutely wonderful experience buying our new SUV. Calm and comfortable, they exceeded all More

by HeatherRichard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Gonzalez, Juanpi Sapiencia

Mar 25, 2019

Volkswagen of Naples responded

Heather, thank you for taking the time to share your experience with us. Congratulations on your new Tiguan! We are very happy to hear that you had an excellent time working with our team on your new car. It's all about the experience at this store! We'll be looking forward to continuing your loyalty in the years to come. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

March 15, 2019

Dealership Rating
Employee Rating

Pleasant quick , no surprises. I spoke with Joe on the phone , described the deal I was looking for and was immediately reassured that he would do what it takes to get me to the num More

by rubeng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marty Ingesoulian, Joe Oliver

Mar 25, 2019

Volkswagen of Naples responded

Ruben, thank you for taking the time to share your experience with us. Congratulations on your new VW! We're glad to hear that Joe put his expertise and veteran knowledge to work to get you the car you wanted at the price you wanted, fulfilling his promise to make that sale. It's all about the experience at this store! We'll be looking forward to continuing your loyalty in the years to come. Best Regards, Volkswagen of Naples "Delivering the car and the experience!”

March 06, 2019

Dealership Rating
Employee Rating

MONEY COMES BEFORE SAFETY. ..leased a 2019 Tiguan SEL had two major engine stall-outs, broken door, broken blind spot monitoring within the first week..would not give me differe More

by kcc1717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brian Massoll , Joe Oliver

Mar 06, 2019

Volkswagen of Naples responded

Ms. Conroy, Our team is disappointed that this is how you are left feeling. Despite our efforts, we are aware that not every customer will walk away happy. As we discussed with you, it is impossible to pursue lemon law or buy back when your vehicle has no memory of faults and we are unable to replicate your concern. We are and were happy to take all measures to resolve a problem with your car if one could be found. It was your choice to break the lease despite our managements recommendation against it. The financial repercussions of doing so were detailed and discussed with you. We apologize that your resolution was not satisfactory. Sincerely, VW of Naples

Mar 07, 2019

kcc1717 responded

I asked for a different VW vehicle because I was very shaken up and scared to drive this car again but VW of Naples would not do that either. You claim you were, "unable to replicate your concern," but what about the concern for the customer? I know that the 6-year warranty VW has is very expensive for dealerships, but when a new owner tells you that the engine stopped working, screen went black twice and one time almost resulted in a multi-car accident...why would you want to put them back into that same vehicle that only had 400 miles on it?? Every time I got into the car I felt like I was going to have an accident with the engine stalling/lagging anytime I put my foot on the gas from a full stop.Telling me, "That's cause it is a Volkswagen," is not comforting at all and I was told that numerous times. You could have worked something out with me, but you didn't it was get back in that car or pay out the lease....after leasing 3 Audis the last 10-years, I thought you would have wanted to remedy the situation, think about the person over the money.

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