Miguel Lopez
Miguel Lopez at Fort's Toyota of Pekin

Miguel Lopez | Page 16

Service Advisor

Fort's Toyota of Pekin

120 Radio City Dr
North Pekin, IL 61554

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4.9
162 Reviews

Languages Spoken

English English

4.9

162 Reviews

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162 Reviews of Miguel Lopez

August 12, 2022

Dealership Rating
Employee Rating

Very professional, friendly, prompt. This is the dealership I will take my car. Thank You!!! More

by ken.workman60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 11, 2022

Dealership Rating
Employee Rating

We have dealt with Forts for many years now. Everyone is always welcoming and courteous. Forts is our home for service and vehicle purchases. More

by rcochran59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 10, 2022

Dealership Rating
Employee Rating

Miquesl was very friendly and welcoming. The waiting room was clean and comfortable as well as clean restrooms. Checking out was fast and friendly. As usual the service done to my car was More

by EARLENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Stahl , Chad Terlinde

August 10, 2022

Dealership Rating
Employee Rating

Forts has always taken great care of me since I bought my truck from them in 2013. Thank you Forts!! More

by ryangerrietts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Stahl , Chad Terlinde

August 08, 2022

Dealership Rating
Employee Rating

Miguel was very helpful and professional. I got my van in and out quickly for the 30,000 mile service. The only slight issue was that after the tires were rotated, the amount of tread on one More

by BETCSBIRDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Analisa Pallardy

August 07, 2022

Dealership Rating
Employee Rating

Miguel was very courteous and knowledgeable. I was met for my service appointment as soon as I arrived. More

by RICHAUG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 02, 2022

Dealership Rating
Employee Rating

Very professional, courteous and insightful. Glad to be of service. They look for potential problems. More

by ILLINOISFISK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Terlinde

July 29, 2022

Dealership Rating
Employee Rating

Correctly diagnosed the problem I was having with my FJ Cruiser. They were able to get the part and repair it quickly at a fair price. Thnak you. More

by JONES344
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Analisa Pallardy

July 22, 2022

Dealership Rating
Employee Rating

Had an oil change, tire rotation and battery replaced. All was well except I believe the battery cables could have been cleaned a little better. Ended up doing it myself. Also the miles to go in the displ More

by A24FAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 21, 2022

Dealership Rating
Employee Rating

Did get things done but needed 2 trips. Supposedly last service they rotated tires wife gave them spline key for lugs and they returned it. Came in this time and spline key not correct size More

by derek.mcneely
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Tyler Penovich

Jul 28, 2022

Fort's Toyota of Pekin responded

No reason to set a trap! Wheel keys are a general nightmare. There are too many styles and they get worn down by age. And, a lot of customers don't even know what that socket is when they see it in the car so they get chucked. We keep a master set of Toyota locks, so, if we don't find a customer's key, we generally go to our kit. I do get your thought process on the young kids... Obviously, that's a battle, but anyone who doesn't do their job will get called out by my other guys in the shop. Over my years of being here, I have been witness to a few guys who thought they could skip or cheat the job, it doesn't last long. When all else fails though, I do have cameras on the lube rack and tech stalls. If it's within a few weeks, we can go back and look at the service completed. Let me know if there is every anything I can do, Eric Stahl, Service Manager

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