Mihui Kim | Page 5

Friendly, knowledgeable. Courteous, helpful. The people working their seem to like their jobs. That makes it a comfortable place to wait, while they complete the service Courteous, helpful. The people working their seem to like their jobs. That makes it a comfortable place to wait, while they complete the service More

by jvanderwerff Verified Customer Verified Customer

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Very efficient and honorable process. We agreed on a price over email and text, they kept me apprised on the status of my vehicle, when it arrived the purchasing process was for the exact We agreed on a price over email and text, they kept me apprised on the status of my vehicle, when it arrived the purchasing process was for the exact dollar amount we had agreed upon, and they kept it efficient, didn't try any sneaky upsells. I was pleasantly surprised by how great the experience was. More

by Mike Verified Customer Verified Customer

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Good services. The attendant was informative and answered all of my questions. No issues noted. The attendant was informative and answered all of my questions. No issues noted. More

by Dr. Rosebud Verified Customer Verified Customer

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Everyone is very friendly each time I’ve been here! Great choice to purchase a car. Great choice to purchase a car. More

by KAYLACARDONA91 Verified Customer Verified Customer

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Brett was a phenomenal salesman. He got me exactly what I needed and thanks to him. I’m back on the road again. He got me exactly what I needed and thanks to him. I’m back on the road again. More

by o.medel Verified Customer Verified Customer

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Javier was awesome. He allowed me to really test drive the cars and you can tell that he is super passionate about them. He was super respectful and was not pushy. I kno He allowed me to really test drive the cars and you can tell that he is super passionate about them. He was super respectful and was not pushy. I know he is new in the business but I think he will be one of Honda’s greatest assets More

by PATRICIACAREAU Verified Customer Verified Customer

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I was super impressed by the customer service I received during my visit! The purchase of my vehicle was easy and I got what I wanted! Big thanks to Javier and the rest of the Bell Honda Team! I will defini during my visit! The purchase of my vehicle was easy and I got what I wanted! Big thanks to Javier and the rest of the Bell Honda Team! I will definitely tell friends to check you guys out! More

by arnezmuniz2017 Verified Customer Verified Customer

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What should have been an exciting day turned into a complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. complete disaster due to poor customer service and unprofessional behavior. I left with cash in hand, in tears, feeling helpless. I was so upset. Here goes…I called ahead and spoke with Jessica, who assured me she would take care of everything for my visit. That didn’t happen. When I arrived, she did not greet me or assist me at all; I was handed off to Perla, who was fine, but that was not the issue. I made it clear from the start that I wanted to pay cash for the vehicle listed at around $31k and I had this agreement in writing—through text messages and paperwork. To make matters worse, when I got there, the car had been pulled up for me, but someone else was taking it for a test drive. I was not even able to take it for a spin, despite Jessica pulling it up just for me. I came prepared with a cashier’s check and even paid $1,100 for insurance on the vehicle. I was ready to make the purchase and drive away. Then, I was informed that the deal was no longer valid and that I would need to pay an additional $3,000. They claimed a mistake had been made online and that they wouldn’t make enough profit. This kind of dishonesty and greed is a real problem. I firmly believe that because I was a cash buyer, they were unwilling to honor the agreement. When I expressed my frustration, I felt threatened with being escorted from the dealership. This experience completely ruined my day and my excitement. I have been shopping for this car for months, and to learn that I would not be getting it because of their dishonest practices is beyond disappointing. I left the dealership feeling rejected, with my cashier’s check for me to return and my funds frozen, adding to the stress I already experience with car dealerships. Not to mention, I carry a full coverage policy on this car now, that I don’t own. Unbelievable. My experience at Bell Honda reflects a significant lack of professionalism and respect for their customers who are about to make a huge purchase. I hope you take this feedback seriously, as this treatment is completely unacceptable and EXACTLY WHY PEOPE HATE DEALERSHIPS. I will tell every soul that will listen about this experience, warning them of this kind of thing. Bell Honda is not the place to have a great experience. They were trying to squeeze extra money out of of me right at the very end. Sneaky, bad practice. Poor character. The GM should call me personally. More

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For the moment I stepped into Bell Honda I felt respected and valued as a customer. Javier was an excellent associate and showed me all the features of my new car. The manger was not pushy at all, and negoti and valued as a customer. Javier was an excellent associate and showed me all the features of my new car. The manger was not pushy at all, and negotiated with me and my Dad fairly. I would recommend this dealership to my family and friends. More

by elverdavid Verified Customer Verified Customer

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Bell Honda made is super easy and efficient from start to finish. No stress from sales Mihui Kim, to the paperwork with the business manager Robert, to delivery of new Ridgeline (Black Edition) with Griffin. finish. No stress from sales Mihui Kim, to the paperwork with the business manager Robert, to delivery of new Ridgeline (Black Edition) with Griffin. They are by far the easiest dealer in town to work with on a new car purchase! More

by sdsherman Verified Customer Verified Customer

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