Mike Asatryan | Page 102

This dealership provided me with the worst customer service I have ever received from a car dealership. The staff is very rude, and acted as if I was putting some massive amount of stress on them by br service I have ever received from a car dealership. The staff is very rude, and acted as if I was putting some massive amount of stress on them by bringing my buisness to this location. Upon arrival at least 6 employees were sitting at their windows on their phones.. not one of them looked up to great me or offer assistance until I said "can I please have some help". I will never bring my vehicle to the Russell Westbrook location again. More

by Jacob Hardesty Verified Customer Verified Customer

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What’s the point in taking my car to get “fixed” if it was given to me back with the same issue. Twice. Then not being helped properly by the department and always being put on hold or being clicked on. was given to me back with the same issue. Twice. Then not being helped properly by the department and always being put on hold or being clicked on. More

by aedwin0226 Verified Customer Verified Customer

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It was a very fast and easy transaction, getting in line, said what had to be done, and last but no least wait for them to finish... said what had to be done, and last but no least wait for them to finish... More

by Jose Alvarez Verified Customer Verified Customer

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Great customer service, friendly staff and the car looks great after a free wash. I know my car is taken care of. Thank you, everyone ! great after a free wash. I know my car is taken care of. Thank you, everyone ! More

by Jip Verified Customer Verified Customer

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Russell Westbrook Chrysler Dodge Jeep of Van Nuys has great service! Would come back again and again. Alex in the service department was helpful and great! great service! Would come back again and again. Alex in the service department was helpful and great! More

by DChallengerz Verified Customer Verified Customer

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What can i say Zaman from the minute i got the was very helpful and very knowledgeable of the vehicles they had would 1000 times recommend him to anyone looking for a car at russellwestbrook of Van nuys helpful and very knowledgeable of the vehicles they had would 1000 times recommend him to anyone looking for a car at russellwestbrook of Van nuys More

by Jesse.valdez562 Verified Customer Verified Customer

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One dealer told me free out of state shipping and delivery, another said he's new, so what do I expect lol! Finance manager tried to shame me into purchasing an extended warranty even after I said N delivery, another said he's new, so what do I expect lol! Finance manager tried to shame me into purchasing an extended warranty even after I said NO thank you.. But at the end of the day, I got the deal I wanted at the price advertised, thanks to Yadira.. More

by Carlos Verified Customer Verified Customer

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Scope of work was misrepresented. I came in for for several recalls on my 2011 Ram 1500. Since I was coming in for the recalls, I wanted to address other issues my truck was having. I told my service a several recalls on my 2011 Ram 1500. Since I was coming in for the recalls, I wanted to address other issues my truck was having. I told my service advisor that my engine was making some strange noises in addition to my AC control not turning on and also my tire service light was on. I was told to diagnose the tire issue, there would be no charge but for the engine and AC $200 diagnoses fee would apply for each to a total of $400, which I agreed. After several days I was told that my engine needed to be replaced because of the mileage on the truck. My engine was recently rebuilt, so the odometer has no relevance on the state of the engine. No actual diagnoses was performed, rather a conclusion was made simply because of the odometer reading. When I confronted my service advisor, he agreed to not charge for the engine diagnoses as no diagnoses was actually performed rather an inference based on mileage. Secondly, with respect to the AC I was told I needed a new ac control that would be around $600, which I declined and paid $200 for the diagnoses. After leaving the dealer, I went to autozone changed the relevant fuses and the AC control is working fine again. This service department is untrustworthy making recommendations not based on any mechanical evaluation but rather what seems to be a total replacement if something t isn’t working without a proper explanation. My concern is for the people who are not as informed about the inter workings of a vehicle and can be fraudulently induced into paying for a service/repair that has no merit. I demand a refund of the phony diagnoses of my AC, as it did not need to actually be replaced as stated. I have asked for the head of service to call me now and I have been waiting for weeks. I have even texted my service advisor to which my messages continue to be ignored. I was in the market for a new Ram but because of this experience I will be looking to another brand. If this dealership is representative of the experience a customer should expect when owning a Ram vehicle, I advise the public to carefully rethink their choice. More

by Yanivyasmeh Verified Customer Verified Customer

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The day I left my truck for diagnostic $220. They only fixed some recalls but the reset never was Done no indication why the problem we the light was on he only told me $7000. To fixed and transmission ch fixed some recalls but the reset never was Done no indication why the problem we the light was on he only told me $7000. To fixed and transmission changed $500. I don’t have that kind money More

by Salsedo09 Verified Customer Verified Customer

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They took my Ram in without question while traveling to LA due to an engine light issue. They were not able to resolve the issue with the warning light due to it going out during their diagnostics. The l LA due to an engine light issue. They were not able to resolve the issue with the warning light due to it going out during their diagnostics. The light did come back on around Needles, CA on our way back to Michigan, but went back out around Oklahoma City. The only issue I had was some sort of debris (tree buds or something like that) all over the floor and in the center council when I picked it up, which was not in the truck when I dropped it off. More

by Dan M Verified Customer Verified Customer

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