Mike Asatryan
Mike Asatryan at Van Nuys Chrysler Dodge Jeep Ram

Mike Asatryan | Page 123

Director Of Fixed Operations

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

Contact Me
4.3
1,345 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

19 yrs, 2 mos

4.3

1,345 Reviews

Write a Review

1345 Reviews of Mike Asatryan

July 30, 2020

Dealership Rating
Employee Rating

I had an unsatisfactory appointment at the Service center, but Mike got in touch with me directly and was able to help me out. Started out bad, but ended up good. I’m not sure if I’d recommend the sho More

by sarahmilger
Recommend Dealer
Yes

Other Employees Tagged: Benny - Service

Jul 30, 2020

Van Nuys Chrysler Dodge Jeep Ram responded

Hello Sarah, Hope all is well. I am sorry to hear about your recent visit here with us. Please call or email me when time allows. Thank You Mike A 818.423.6255 mikea@russellwestbrookcdjr.com

July 29, 2020

Dealership Rating
Employee Rating

Horrible wait time, no care for attending or greeting customers, very disappointed!! I brought both my cars and was asked by two different people to see two other people. Then the person I needed to se More

by Not happy with your customer service.
Recommend Dealer
No

Other Employees Tagged: The other employee deals with ram trucks and sits in the middle on the right side.

Jul 29, 2020

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, I am sorry to hear about you experience here with us. I would like to learn more on who you were working with and gather more information. When time allow please reach out to me via Email or Cell. Thank You Mike A 818.423.6255 mikea@russellwestbrookcdjr,com

Jul 31, 2020

Not happy with your customer service. responded

It’s not about the person, it’s about the processes and culture. Instead of looking to find out who attended me you should be focused on how to fix this. 1, Greet and attend to every customer who enters your service dept. 2. Any service employee should be able to take a customer who is waiting, assigning individual people to specific customers is inefficient and will always lead to poor customer satisfaction. 3. When you say the car is ready you better mean it and walk the customer to their vehicle. 4. The check in process is way too slow, make it faster. 5. Don’t second guess 1-4 above, I’m right and your current method of doing things is wrong, period. If you fail to see this, prepare for more bad reviews and less business. Institute a culture change and focus on customer obsession and work backwards from the customer needs and not your own and you will see something extraordinary happen in your shop. Don’t just talk about my comments hear, have a bias for action and implement change and hire people who actually have the work ethic to support your customer service goals. This is the last time you will here from me, it’s all on you now.

July 28, 2020

Dealership Rating
Employee Rating

I had great service done very fast the guy told us it would be an hour an 1/2 and it was way quicker than that under 40 mins happy the wait wasn't bad thanks for your service Alex More

by Martinez_bryan23
Recommend Dealer
Yes

Other Employees Tagged: Alex

July 28, 2020

Dealership Rating
Employee Rating

Yes I will recomend cuz the service was pretty good, the people from there. are pretty nice and friendly of course will recommend to my friends More

by PABLOA818
Recommend Dealer
Yes

July 23, 2020

Dealership Rating
Employee Rating

Service was amazing!! Loving my new window. Hector my advisor was so helpful and attentive. Definitely coming back for my regular maintenance and future services. More

by Lily Vega
Recommend Dealer
Yes

Other Employees Tagged: Hector Herrera

July 22, 2020

Dealership Rating
Employee Rating

The service there is great. was very helpful and they took care of my Issue. Thanks for the rental it got me to work and back. More

by ROXANEFASICK
Recommend Dealer
Yes

July 21, 2020

Dealership Rating
Employee Rating

I had a bad experience with Toyota I’m Norwalk i was giving up until came to Westbrook Rodrigo one the person who help me get a car he got me into a brand new car my daughter is happy enjoying the vehic More

by DRACOITZ
Recommend Dealer
Yes

Other Employees Tagged: Rodrigo Mancilla, Nate Saab

July 16, 2020

Dealership Rating

"Backed Up" "1 1/2 to 2 hours tops" I was told to do the oil change. 4 hours of sitting in the lobby with absolutely awful music blasting was torture. They also More

by GREVIE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Jul 22, 2020

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We know your time is valuable, and are sorry if you felt it was wasted. We always recommend  booking an appointment to minimize wait times. On rare occasions, scheduled work can exceed the estimated time due to unforeseen circumstances. We'd like to look further into your visit with us. Please reach out to us when you find the time. Regards, Russell Westbrook CDJR

July 16, 2020

Dealership Rating
Employee Rating

From purchase to maintenance all of my visits to Russell Westbrook have been good experiences. I have always been treated as if I matter as a person and felt welcome,. All of the services My truck required More

by Rhuntington1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Armenak Galstyan , Juan Del Rio, Michelle Kandilian

July 12, 2020

Dealership Rating
Employee Rating

Mike was communicated well at first, gave me his cell number. The repair for my car was completed on a Friday but I didn’t learn about that until I called the office to inquire on the following Monday, 3 More

by perlaljosalfur
Recommend Dealer
Yes
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