Mike Asatryan
Mike Asatryan at Van Nuys Chrysler Dodge Jeep Ram

Mike Asatryan | Page 22

Director Of Fixed Operations

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

Contact Me
4.3
1,345 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

19 yrs, 2 mos

4.3

1,345 Reviews

Write a Review

1345 Reviews of Mike Asatryan

June 14, 2023

Dealership Rating
Employee Rating

I called three times to see if I can get update on my vichile it was there more then weeks. I did not get any phone call return from the dealer with update. More

by Waheed.zazsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 16, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the inconvenience you experienced while waiting for an update on your vehicle. We strive to provide prompt and attentive service, so it is upsetting to hear that we fell short in this instance. I would like to speak with you directly about your experience and see how we can assist you moving forward. Please give me a call at your earliest convenience. Thank you, Jonathan Schwartz - General Manager - jonathans@vannuyscdjr.com - (818) 731-4893

June 11, 2023

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As always it was a great experience. This it my Jeep dealership of choice. Will come back . More

by kobidan
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 12, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your continued business and will be sure to pass on the kind words to the Russell Westbrook Chrysler Dodge Jeep RAM team!

June 07, 2023

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Employee Rating

Jon Schwartz is one of the greatest guys I've ever met. I would always trust buying a car from him. He is one of the best in the business. I would encourage others to put you faith in purchasing a vehicle More

by troyeheyman
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Josh Alvarado , Raed Malaeb, Jonathan Schwartz

Jun 07, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We are so pleased to hear about your positive experience with Jon and his team at Russell Westbrook Chrysler Dodge Jeep RAM. It is our goal to make the car-buying process as seamless as possible, and we are glad that you were satisfied with the service provided by Raed and Jon. Thank you for choosing us, and have a great day!

May 30, 2023

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Very easy process, Benny wrote down all the problems and everything got fixed except the recall which part was not available. More

by artursimonyan
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Recommend Dealer
Yes

Other Employees Tagged: Josh Alvarado , Matt Eatezadi, Rene Robles

May 31, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear that Benny made your service process go smoothly! Thank you so much for taking the time to share your experience at Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate your support and understanding regarding the recall situation and are here to help if you need anything in the future!

May 26, 2023

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Didn’t fix the problem or my concerns and didn’t inform me how at all More

by Mrtrouble818
Service Price Transparency
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Recommend Dealer
No
May 28, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We are sorry that your service experience was less than satisfactory. Our team strives to provide thorough and communicative automotive support for our clients, so we would like to speak with you further to make things right. Please give me a call at your convenience. Thank you. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 26, 2023

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Employee Rating

Quite satisfied with my service advisor and the work done. My second Jeep purchased and maintained by RW Jeep. More

by D green
Service Price Transparency
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Recommend Dealer
Yes
May 26, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back!

May 20, 2023

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Friendly staff. Huge amount of options. Quick response to queries. Thanks for the good service. More

by mj12farrell
Service Price Transparency
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Recommend Dealer
Yes
May 23, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We really appreciate your positive feedback! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Drive safely!

May 18, 2023

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Employee Rating

I took my vehicle in after it stalled on me in the middle of the road, I was told the complete fuel system was contaminated. They supposedly replaced the whole fuel system under warranty, which I’m grateful More

by Petrosianjack
Service Price Transparency
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Service Time
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Recommend Dealer
No
May 21, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We strive to provide our guests with top-notch experiences and it is disappointing to see that we missed the mark on this occasion. If you are open to it, I hope you'll give me a call at your earliest convenience so that we may discuss the matter in further detail. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

May 16, 2023

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Employee Rating

Hector was helping me. He was very professional and very helpful I don’t remember his last name but he is the supervisor at the service department. More

by Helengrigorian
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Hector

May 17, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We're grateful for your kind words and appreciate you taking the time to acknowledge Hector's work at Russell Westbrook Chrysler Dodge Jeep RAM. Thank you for your support and we look forward to seeing you at your next service.

May 10, 2023

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Worst service experience I’ve ever had. I don't remember the employee’s exact name, but he was awful. I told them I just needed my codes cleared due to an air suspension error. The servic More

by drakekemper@yahoo.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
May 10, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

It's disappointing to read about your experience with our team. We strive to provide service that is consistently accommodating and convenient to our customers, however, it seems your encounter proved to be a rare misstep. While we can't change the work that has already been completed, I would still like to rectify the trust lost in our relationship. If you're willing, I would like to discuss how we can improve things going forward and help identify precise areas for growth in our business practices. Truthfully, I believe there is still a chance to make things right. Thank you for bringing this issue to our attention. Sincerely, Mike Astrayan - Director of Fixed Operations mikea@russellwestbrookcdjr.com - (818) 423.6255

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