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Mike Asatryan
Mike Asatryan at Van Nuys Chrysler Dodge Jeep Ram

Mike Asatryan | Page 23

Director Of Fixed Operations

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

Contact Me
4.3
1,345 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

19 yrs, 2 mos

4.3

1,345 Reviews

Write a Review

1345 Reviews of Mike Asatryan

April 24, 2023

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Employee Rating

They told me to come back when my issue gets worse. Imagine a doctor saying that. I won't be returning. More

by lcrs79
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 26, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry to hear that you received less-than-satisfactory service. That is not the level of care we aim to provide to our customers. I would like to make this right and ensure that your issue is resolved. Please give us a call so we can address your concerns and help you get back on the road. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Apr 26, 2023

lcrs79 responded

Hi Mike, I can only assume your dealership does not honor Dodge factory warranties. Why else would you not provide service. My Challenger was at the dealership for 8 days and nothing was done. No courtesy vehicle was offered. And at one point I was asked if the mechinic could take my car to his house. Huh? I drove the so-called shop foreman around so he could hear and feel the issue with the transmission. He did in fact hear and feel the issue! Then I was told the next day by the service department that the issue could not be replicated. And my car was ready for pickup. Thats a lie. My next email will be to Dodge Corporate to see why my car under warranty was not properly taken care of at the dealership. I was literally told to "come back when it gets worse" In that statement alone you acknowledge there is an issue. But it needs to be worse for you to fix it? That make no sense. Sorry Mike but I'll be going to another dealership.

April 19, 2023

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Employee Rating

Benny was amazing he assisted me with all my service needs and even managed to get my cars recall taken care of all at once so I wouldn’t have to come in at another time . More

by debra2125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 20, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We are so happy to hear that Benny went above and beyond to assist you with your service needs, Debra! Thank you for taking the time to share your positive experience at Russell Westbrook Chrysler Dodge Jeep RAM.

April 19, 2023

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Employee Rating

I had a very positive experience good customer service The team was very helpful, efficient and prompt. They made my experience easy. More

by asmar.desi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 19, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience at Russell Westbrook Chrysler Dodge Jeep RAM! We're glad to hear that our team provided you with attentive service and made your visit go smoothly. We appreciate your business and hope to see you back again down the road!

April 08, 2023

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Employee Rating

The service department was great. I dropped my car off at 8am and they called me at 9am that it was ready for pick up. I have never had that before. They were kind, helpful and respon More

by kgoldman1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 18, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Your feedback makes our day! The Russell Westbrook Chrysler Dodge Jeep RAM team is here to help with any of your future service needs.

April 07, 2023

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Employee Rating

Service representative lacks customer service , never available to answer calls or texts messages until you complain to corporate. More

by Fanni
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hector Jr

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Apr 18, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

It's very disappointing to learn that you have not received the top-quality and responsive care that we pride ourselves on. I'd like to step in right away to learn more about your experience and ensure that any outstanding concerns you may have are addressed. Unfortunately, it can be difficult to locate contact information without a last name. If you are willing, please reach out to me at your earliest convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 07, 2023

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Employee Rating

The service and experience was exceptional. I don’t regret choosing to do business here. More

by herreralorena21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rogelio

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Apr 18, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that Jayce and the team provided exemplary support. Thank you for choosing Lexus of Henderson.

April 07, 2023

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Employee Rating

Lack of communication, no rental car available. Longer delays l, parts on back order. Will not be returning More

by Carlos Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ben

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Apr 18, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Carlos, our goal is to deliver a seamless experience, and it's very disappointing to learn that we let you down. We use feedback to grow and would appreciate the chance to learn more about your visit. If you are willing, please give us a call when you are available. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 07, 2023

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Employee Rating

Fast and reliable service. Never have any issues when it comes to my cars oil changes. More

by dcpadilla85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 18, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We are always happy to receive five-star reviews! Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM for your oil changes. See you next time!

April 06, 2023

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Employee Rating

The dealer took great care of me ! By making sure a qualified to get the car. And making sure I'm satisfied. More

by vivianadkins58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rayan Saab

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Apr 06, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that you felt taken care of by our team, Viviana!

April 04, 2023

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Employee Rating

Your service just greate! especially your service advisor Payman Arjang! He always friendly and helpful. More

by ZHANAT.KARATAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armenak Galstyan, Badie Audish , Walid Benterki, Juan Del Rio, Alex Klaumenzer, Raed Malaeb, Rayan Saab, Jonathan Schwartz, Payman Arjang

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Apr 04, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

We love hearing Payman takes great care of you, Zhanat. Thank you for trusting Russell Westbrook Chrysler Dodge Jeep RAM, we look forward to seeing you for your next service!

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