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Mike Asatryan
Mike Asatryan at Van Nuys Chrysler Dodge Jeep Ram

Mike Asatryan | Page 26

Director Of Fixed Operations

Van Nuys Chrysler Dodge Jeep Ram

6110 Van Nuys Boulevard
Van Nuys, CA 91401

Contact Me
4.3
1,345 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

19 yrs, 2 mos

4.3

1,345 Reviews

Write a Review

1345 Reviews of Mike Asatryan

March 21, 2023

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Employee Rating

They can never fix your car when it has a recall. They will say they will call you, but they will never do. More

by SARAH91406
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Recommend Dealer
No
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Mar 23, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

I am so sorry to hear that we have let you down. I'd like to step in right away so that I may address your concerns directly and see if I can help make things right. If you are willing, please consider giving me a call. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 20, 2023

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Employee Rating

Communication was terrible. My repair was not handed off to another service advisor while mine was out for days. More

by brianflavell
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 21, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Your review is disappointing to read. We do our best to provide thorough communication and service and I'm very for any mix-up in regard to attending to your maintenance needs. We appreciate you sharing this feedback and will use it to make improvements going forward. If there are any other details you can include that might help us in the future, please reach out to me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 19, 2023

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Employee Rating

Great customer service. That tell you with details what you Service you need next time More

by Edgar
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Service Communication
Recommend Dealer
Yes
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Mar 20, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Edgar, thank you for the review! We are so glad to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 19, 2023

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Employee Rating

It was great service I’m very happy with the service and would likely go there again. Thank you! More

by josephabajian33
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Workmanship
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Recommend Dealer
Yes
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Mar 20, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review, Joseph! We are so glad to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 19, 2023

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Very unorganized, lost my paperwork multiple times and couldn’t find my car. Took them nearly 30 mins to find it and another 20 to get it out because they lost the keys to the car that was parked in front More

by moe flaih
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Recommend Dealer
No
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Mar 20, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Moe, I sincerely apologize if your recent experience working with our team was not as seamless as we typically strive for. I'd appreciate the opportunity to learn more about the details of your experience and see if there's anything I can do to help here. Please consider contacting me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 19, 2023

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I am very grateful to have all the work in dealerships thanks so much everyone . More

by p.dorraji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armenak Galstyan, Badie Audish , Walid Benterki, Juan Del Rio, Alex Klaumenzer, Raed Malaeb, Rayan Saab, Jonathan Schwartz

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Mar 20, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your business and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

March 19, 2023

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GREAT SERVICE, KNOWLEDGEABLE AND FAST SERVICE. Very attentive personnel. Will definetly be back in the future More

by aguilas123
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 20, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 19, 2023

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Employee Rating

I purchased my car in January 2023 but the second key hadn’t been programmed yet at the time of purchase so I only received one car key. I called to set up an appointment to come and I eventually had to More

by Rcocolo79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Klaumenzer

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Mar 20, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to hear this feedback. We strive to deliver professional and accommodating service for our guests, and we never intend to inconvenience them. I apologize for the lack of communication with regard to your second key and assure you that we will work towards improving our practices in the future. If there is anything more we can do to assist you or anything else you would like to share, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 18, 2023

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Employee Rating

Muy bueno. Excelente servicio rápido organizado. El trato al cliente muy bueno y la idoneidad también. More

by viscontitango
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Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 20, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Russell Westbrook Chrysler Dodge Jeep RAM. Apreciamos el apoyo y esperamos volver a verle en el futuro!

March 18, 2023

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Employee Rating

Shat shnorhakalutyun amen inchi hamar hatkapes Armenin , es urax em vor hamagorcakcum em dzer het . More

by SARGISGRIGORYAN2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Armenak Galstyan

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Mar 20, 2023

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the 5-star review of Russell Westbrook Chrysler Dodge Jeep RAM!

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