Mike Aslan | Page 14

When I called in for service, I booked the appointment for an oil change when My car was finished. I was handed a bill for an oil change and a filter in the past the service department made me aware of ad for an oil change when My car was finished. I was handed a bill for an oil change and a filter in the past the service department made me aware of additional services and charges very disappointed that this work was done, and I was not informed before hand. More

by Lfrancis1219 Verified Customer Verified Customer

Report | Print

Nothing but positive experiences with crestmont and the Genesis we purchased in April of 2024. Love the car!! Genesis we purchased in April of 2024. Love the car!! More

by awmansier Verified Customer Verified Customer

Report | Print

Could not fix the drain on battery of my new 2024 kona 1. 6turbo with several thousand miles when this issue began..Took the car in 4 times and it appears dealer performed the same parasitic electrical diagno 6turbo with several thousand miles when this issue began..Took the car in 4 times and it appears dealer performed the same parasitic electrical diagnostics and the service technicians insisted that the problem was not related to the battery since the codes indicated that the battery was recharging each time. Finally on the fourth visit I insisted they replace the battery...The dealer indicated even though all was under warranty, I would have to pay not only for the battery, but also for the labor to install...the total came to $313. None of this should be on the customer's back. I had no reliable vehicle and each time I brought the car back because of a dead battery (had to have it jumped).I felt like I was a nuisance to them. (No loaner was available and no manager attempted to help solve the issue.)Not a customer who has leased over 7 cars from this dealer over the years. The Service manager WAS MIA until I contacted corporate headquarters and asked for help...very poor effort from the dealer to satisfy a 20 year customer More

by g.georgeclos Verified Customer Verified Customer

Report | Print

Really nice service advisor it was all around a good time there they serviced my car in reasonably amount of time there they serviced my car in reasonably amount of time More

by Gurneet Singh Verified Customer Verified Customer

Report | Print

Very poor customer service. Very difficult to get service appointments in a timely manner. Waiting 2 months for an appointment is unacceptable. Very difficult to get service appointments in a timely manner. Waiting 2 months for an appointment is unacceptable. More

by jphenney Verified Customer Verified Customer

Report | Print

I leased the first Genesis in July 2024. It was totaled in a flood the beginning of August. A replacement Genesis was leased in September 2024. My experience in leasing two cars and the ser It was totaled in a flood the beginning of August. A replacement Genesis was leased in September 2024. My experience in leasing two cars and the service department was good. More

by candaceh620 Verified Customer Verified Customer

Report | Print

employees were very knoweledgeable and explained what they did. Very helpful about warranty questions and problems they did. Very helpful about warranty questions and problems More

by NROMITO567 Verified Customer Verified Customer

Report | Print

They seem to struggle at everything. Purchase of the car 5 years ago was not enjoyable and getting service done recently was a very unpleasant process. Purchase of the car 5 years ago was not enjoyable and getting service done recently was a very unpleasant process. More

by Pro327 Verified Customer Verified Customer

Report | Print

Service was on time and very quick . Waiting room was comfortable and clean. Nice to see coffee maker Waiting room was comfortable and clean. Nice to see coffee maker More

by bkbridges42 Verified Customer Verified Customer

Report | Print

Inefficient and time consuming, it took over three months to get a new transmission put in, and the dealership did not give me a rental car to use, very poor service, I would never buy a Hyundai again to get a new transmission put in, and the dealership did not give me a rental car to use, very poor service, I would never buy a Hyundai again More

by mpickens99 Verified Customer Verified Customer

Report | Print