Mike Asperheim | Page 49

Customer Service Our experience purchasing our new Explorer was excellent from start to finish. The sales team was very receptive to our requests for information and a Our experience purchasing our new Explorer was excellent from start to finish. The sales team was very receptive to our requests for information and also worked hard to find the exact vehicle we were looking for. As long time Ford owners, we are thoroughly satisfied with the quality of customer service from this dealership. Kolin is excellent to work with on the details of purchasing and Mike has been an excellent point of contact for our service visits, and Ferdosi was very helpful in preparing the new vehicle for us. I would highly recommend Tenvoorde to anyone looking to purchase a new vehicle or schedule service. More

by vcapelle Verified Customer Verified Customer

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car trouble I was traveling through Minnesota when my car had some major electrical issues. I was able to get off the interstate in St Cloud and find your Ford d I was traveling through Minnesota when my car had some major electrical issues. I was able to get off the interstate in St Cloud and find your Ford dealership. The service department staff (namely Mike A.) was fantastic. He listened to what I had to say and then got right on trying to troubleshoot the problem. When it was determined that my car needed repairs that required it to stay in St Cloud, Mike was great about getting me setup with a rental car. Throughout the next couple of days he kept me up to date on the status of my car through texts. When I returned the following Monday, the part was suppose to be arriving shortly. Mike made sure that as soon as it got there the technician got it put in and my car was ready to go. A very unfortunate and anxiety-ridden situation was made not so bad by the attitude and concern shown to me by Mike and the service crew. Thanks so much!!! More

by caschopper Verified Customer Verified Customer

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Great personal service. I have full confidence in Tenvorde service center. One day my low tire light came on while driving to St Cloud. I stopped in & they filled my air & ch I have full confidence in Tenvorde service center. One day my low tire light came on while driving to St Cloud. I stopped in & they filled my air & checked the other tires to make sure I could get around town & back home safely! I really appreciated their help because a regular gas station wouldnt be able to help me! More

by fisherhaven92 Verified Customer Verified Customer

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Still waiting to hear back from them. I have had my truck in for previous recall work and it was a disaster. They told me I would get a call in a couple weeks so they could finish the reca I have had my truck in for previous recall work and it was a disaster. They told me I would get a call in a couple weeks so they could finish the recall work and haven’t heard nothing from them since. A friend of mine brought his truck in for the same work and it was done all in one day! I feel like these probate nice and all but really aren’t prepared for recall services. I have to drive 120 miles round trip and feel like they could care less about that. Maybe I should just buy local..... More

by gbuy4now Verified Customer Verified Customer

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Great Service I am fortunate to get my vehicle serviced when I go to Tenvoorde's. I only come home every 2 weeks and put a lot of miles on the vehicle driving back I am fortunate to get my vehicle serviced when I go to Tenvoorde's. I only come home every 2 weeks and put a lot of miles on the vehicle driving back and forth from North Dakota so when I need service on my vehicle, it's nice to be able get in without much trouble at all. More

by MAGGIE.MAE.PLANTE Verified Customer Verified Customer

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Great Service Manager Mike Asperhiem is a honest and asset to your company. I have complete confidence in him. I trust his ability to relay what the mechanic has diagnosed Mike Asperhiem is a honest and asset to your company. I have complete confidence in him. I trust his ability to relay what the mechanic has diagnosed and explain it to me in a comprehensible way. More

by dannel8900 Verified Customer Verified Customer

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Excellent Mike will always squeeze my truck in to get repaired and will do anything he can to make sure we get our trucks back in a timely fashion Mike will always squeeze my truck in to get repaired and will do anything he can to make sure we get our trucks back in a timely fashion More

by chuck.theel Verified Customer Verified Customer

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Painless recall Literally every employee I encountered was courteous and enthusiastic. They were considerate of my time, and took care of my truck like it was their o Literally every employee I encountered was courteous and enthusiastic. They were considerate of my time, and took care of my truck like it was their own. Very impressed with Tenvoorde's staff! More

by SZADOO Verified Customer Verified Customer

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They were able to get my car fixed without an appointment. Great service! Very friendly customer service and quality work. I would recommend it to anyone who has a ford vehicle. Thank you for good work. Great service! Very friendly customer service and quality work. I would recommend it to anyone who has a ford vehicle. Thank you for good work. More

by lcjane Verified Customer Verified Customer

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My personal experience I purchased a used 2014 for Focus and the experience was very easy! All were friendly and helpful..we had some anxiety coming in but left feeling we w I purchased a used 2014 for Focus and the experience was very easy! All were friendly and helpful..we had some anxiety coming in but left feeling we were treated well and are happy with our car...got good service, good warranty and good service after purchase..Tenvoorde replaced battery free of charge all was good...buying next car at Tenvoorde Ford More

by DOSOBRIEN Verified Customer Verified Customer

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