Mike Barnett | Page 7

Went in to look at a couple of Toyota Corolla LE models thinking I had found a great deal on a newer car with low miles. Alas, the deal was too good to be true, as per usual. Despite the dealerships mul thinking I had found a great deal on a newer car with low miles. Alas, the deal was too good to be true, as per usual. Despite the dealerships multiple poor reviews here, on other websites, and Reddit, plus word of mouth in the tri-city area, I disregarded the reputation and went in and took a lot at the cars anyway, hoping to prove them wrong. Upon review, the dealership provided a clean CarFax on both the 2020 Corolla and 2022 LE models that were being considered. When test driving the 2020 Corolla, the wheels were squeaking when it turned. Also, because it had higher mileage than the 2022 model, decided to go with the 2022 model for a few thousand more instead. Fortunately, I had the common sense to take the car in for a pre-purchase check up at my local, trusted mechanic of over a decade to find that the car had been in a wreck, which included suspension and body work. My mechanic pulled out a *water bottle* with paint on it that matched the exterior of the car from *under* the hood, in addition to fixing a part on it that was loose (not his job to do; he is just a kind person). My mechanic proceeded to tell me that the car was worth significantly less than its sticker price and the dealer needed to reduce the costs for it to be worth the purchase, therefore it would need to be negotiated down. Mind you, I paid $70 for this independent inspection, which was more money lost because of this dealerships deceit and/or negligence. My mechanic recommended paying no more than $13,000 for the sale; however, I was willing to pay more within reason. When I went back into the dealership and told my salesperson what happened, Mark, the manager became outraged, saying he would not reduce the price and that his service technicians, many of which are rated poorly in these and other comments, were not to be talked badly about. I was simply pointing out those reviews are what made me take my car into *my mechanic.* (Also noteworthy: Before allowing me off the lot to take the car to my mechanic, he attempted to persuade me not to, assuring me the technicians had already looked at it.) I again explained that a water bottle had been literally taken out of the engine with white paint on it from the previous repairs and he became so angry that he was confrontational to the point I thought he would become physically aggressive, telling me to leave, even though I was willing to negotiate a lower, fair price when I walked back in. Folks, there is a reason why this dealership has the reputation that it does. I can understand how a CarFax can be inaccurate and that a clean report may not be falsely written. With that said, the dealership, especially one equipped with service technicians, has a responsibility to look at the vehicle they’re selling to you if they are to do so in good faith. Take that as you will. If you are going to buy a vehicle from this dealer, please have the sense to have it checked out by an independent mechanic whom you trust that has no vested interests in your purchase. If the dealership refuses, walk away. I will say that John Harvey, the salesperson that assisted the review, was extremely kind and pleasant. He was never pushy, and he apologized deeply for the negative experience. It is a shame that good people such as John lose sales because of those in poor management, and a shame that good people cannot trust those to conduct business in good faith. I genuinely wish John the best, as it is rare to find a car salesperson who has integrity such as he does. More

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Charles was perfect in helping us with our new turck! Never thought I would ever buy something for Metro Ford or a Ted Moore store. But I was pleasantly surprised I went and armed to the teeth to have to Never thought I would ever buy something for Metro Ford or a Ted Moore store. But I was pleasantly surprised I went and armed to the teeth to have to negotiate for every penny. I was the test drive and buying experience was completely pleasant. The finance department was also a joy to work with. I would recommend Charles to anyone looking for a new or preowned vehicle. More

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Great service! Very clean facility ! And had exactly what we were looking for, will recommend to friends and family! Very clean facility ! And had exactly what we were looking for, will recommend to friends and family! More

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Mrs. Linda & Patrick were awesome. Linda answered all of my questions and help me find the Bronco that was just for me. Patrick in finance helped me find a decent rate and monthly payment. I would definitel my questions and help me find the Bronco that was just for me. Patrick in finance helped me find a decent rate and monthly payment. I would definitely recommend Metro Ford of OKC. More

by tiffanyaguilar882 Verified Customer Verified Customer

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Johnny was very professional and polite throughout the whole process. Will definitely come back for our next vehicle purchase. whole process. Will definitely come back for our next vehicle purchase. More

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Great place to get your vehicle serviced even if it’s not a Ford. Denise is great a Ford. Denise is great More

by MSTONE5 Verified Customer Verified Customer

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Great customer service and took the time to make sure I was happy with my decision. was happy with my decision. More

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We dealt business over the phone with johnny and his team at metro ford and “WOW” is all I can say!! Super easy going people and a practically effortless vehicle buying experience! Any and all questions I ha at metro ford and “WOW” is all I can say!! Super easy going people and a practically effortless vehicle buying experience! Any and all questions I had with Johnny or Gabe were answered immediately or with a return phone call in a matter of minutes. We did a one day road trip totaling over 11 hours to pick up the new truck and they had everything ready to go and sign and get us back on the road as soon as possible. Can’t say enough about Johnny Mahsetky, Gabe Tucker and the entire team over at Metro Ford of OKC, if I need another vehicle in the near future they’ll 100% have my business!! More

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This was absolutely one of the best experiences i have ever had when buying a vehicle! Johnny went above and beyond, was very knowledgeable, professional, and polite! Gabe in finance was also awesome! We ever had when buying a vehicle! Johnny went above and beyond, was very knowledgeable, professional, and polite! Gabe in finance was also awesome! We drove over 350 miles to visit this dealership and would definitely do it again! More

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Got my very first car. want to thank Mr. William for helping me and my mom find the right one want to thank Mr. William for helping me and my mom find the right one More

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