Mike Bilbow | Page 10

If I could give them no stars I would. Sales department was dismissive, rude, judgmental when buying my car. Then two months after I bought it, my 2025 car had a complete malfunction of th Sales department was dismissive, rude, judgmental when buying my car. Then two months after I bought it, my 2025 car had a complete malfunction of the body control module. My car has now been in for service FIVE TIMES! The service department is completely dismissive and lacks any sort of quality customer service. Loaner cars are DIRTY with chewed off finger nails. I was made to bring loaner cars back because of mileage constraints (odometer can’t go over 2000 miles) because my car was there in service for 2 months!! And then the next car I got WAS OVER the mileage limit I was told was a requirement for their loaner cars. I got my car back after 2 months and the dealer didn’t even bother to give it a wash or anything. I spoke with Josh Elkins service manager and he told me to call him if I had any more issues with vehicle. I ran into an issue the next day! I called Josh and he was indifferent, he told me to call roadside assistance and that bringing me a loaner is not something they will do and his workers could come and pick me up so I didn’t have to ride with tow truck “but that’s not something they are going to want to do” were his exact words. I have never had worse customer service from a dealership EVER! My car is now in service for the FIFTH time and I was now told there are no loaner vehicles for me since they are all out to customers waiting on “extended parts” meaning that their whole fleet of loaners are with customers probably ALSO waiting MANY months for their cars to be repaired. I cannot warn you enough to STAY AWAY from this dealership. Take it from me if you care about how you are treated at a dealer or plan to take your car back for service at the dealer, go elsewhere. More

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First time Chevy owner and first time at Elkins. I was very impressed with the service. Santia Antrilli really went above and beyond! 5-Stars all around! I was very impressed with the service. Santia Antrilli really went above and beyond! 5-Stars all around! More

by knejat Verified Customer Verified Customer

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Mike my service advisor was very polite and professional. He also helped me access my chevy rewards points to help pay the bill. He also helped me access my chevy rewards points to help pay the bill. More

by mmcm7 Verified Customer Verified Customer

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Very friendly and courteous. Had my car done really fast and called when it was ready Had my car done really fast and called when it was ready More

by Deborahreynolds1956 Verified Customer Verified Customer

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Santia was fantastic! Made sure everything went as smoothly as could be. Can't say enough about how great the whole Elkins team was to work with. Thank you! Made sure everything went as smoothly as could be. Can't say enough about how great the whole Elkins team was to work with. Thank you! More

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Mike was great service advisor and handled my problem quickly with all the respect that I come to expect from this dealership family quickly with all the respect that I come to expect from this dealership family More

by gibbsboromike Verified Customer Verified Customer

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Santia was great as was Mike Bilbow with whom I made my original contact. I have a 1966 corvette and wanted the oil changed and cooling system flushed. Mike made sure all part used met my satisfaction an original contact. I have a 1966 corvette and wanted the oil changed and cooling system flushed. Mike made sure all part used met my satisfaction and specification. Santina introduced to Ron, the mechanic who was assigned the job. Ron talked to me about the job and provided an update as the work progressed. All were extremely courteous and professional. As this was a job out of the ordinary all at Elkins provided extra-ordinary service,..... Than you.... Ray Giannantonio More

by RJG01 Verified Customer Verified Customer

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very efficient and knowledgeable Part pricing is a little off but all said very good little off but all said very good More

by deadhead108 Verified Customer Verified Customer

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Very good everything and yes I would consider buying my next car from Elkins. I waited for my car and that could be a little faster. next car from Elkins. I waited for my car and that could be a little faster. More

by howard3681 Verified Customer Verified Customer

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Everyone was very helpful & friendly! ! They kept me informed & explained everything to me. Very happy with their service. ! They kept me informed & explained everything to me. Very happy with their service. More

by fpeters16 Verified Customer Verified Customer

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