Mike Burden | Page 2

Service review Always too notch at Brilliance Would recommend strongly! Employees are knowledgable, helpful, and willing to go the extra mile. Many care dealership Always too notch at Brilliance Would recommend strongly! Employees are knowledgable, helpful, and willing to go the extra mile. Many care dealerships are just about the sale but Brilliance is about long term relationships. More

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Purchased a 2010 Nissan Rogue. The experience was one of the better experiences I had a dealership except for one issue. The sales rep, Chad, was professional, clear and concise al The experience was one of the better experiences I had a dealership except for one issue. The sales rep, Chad, was professional, clear and concise along with the finance guy (probably Jason) but I don't really remember his name. During the purchase (5/9/19) process I asked if I could get the CVT transmission fluid changed and was told that it would cost $100.00 which is less then the $189.00 regular price. So Chad and I set the appointment with the service department for around 6:30pm on Monday, 5/13. So on Monday I drove back out which takes 35 minutes and was told by a different services mechanic that they could not change the transmission fluid since they didn't have the necessary Nissan computer to clear the settings. Again I was treated well but would have rather been told this at the very beginning rather than wasting an hour and 10 minutes plus gas driving back and forth. I really think everyone did a great job but hope that next time you will truly verify if you can and can't service a non-Subaru vehicle. One other note, I traded in my old 2003 Mazda MPV and forgot both of my garage door openers in it and both Chad and Mike made sure that I got them back. I truly appreciate the extra effort for that. Chad gave both my wife and I his card but I can't even find one. Again thank you. More

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