Mike Calhoun | Page 2

I am the spouse of Randolph Raulerson, Annie Reed, I am who brings in our vehicles to be serviced. Your waiting area is very uncomfortable. Whoever selects the furniture for the waiting area does not think who brings in our vehicles to be serviced. Your waiting area is very uncomfortable. Whoever selects the furniture for the waiting area does not think about short people. I am 5’1” and I have short legs. I’m 66yrs. Old and my feet and ankles swell very much while dangling from the seat. So very irritating. I do have a complaint about my service also, my tires were over inflated. Toyota RAV4 2008, should have 32 psi, they put 38 psi. Can’t remember who it was that worked with me. More

by trebrtn123.asr Verified Customer Verified Customer

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All was great. I was in and out within an hour. However, the car wash was only available to new car purchases. That was disappointing. However, the car wash was only available to new car purchases. That was disappointing. More

by KLANGAN Verified Customer Verified Customer

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Terrible service. I waited 3 hours for a tire rotation and terrible car wash and vacuum. Zero pride in their work. Was not happy at all. and terrible car wash and vacuum. Zero pride in their work. Was not happy at all. More

by jtexan101 Verified Customer Verified Customer

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The service was fast, friendly, easy, and the waiting area was very clean and well kept. I had no issue with the overall experience while I got my car fixed. area was very clean and well kept. I had no issue with the overall experience while I got my car fixed. More

by SYDNEYMCDADE68 Verified Customer Verified Customer

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EVERY MEMBER OF YOUR SERVICE STAFF THROUGHLY SUBSCRIBES TO THE LONG SOUGHT AFTER-HARDLY EVER ACHEIVED BUSINESS CREDO OF "CUSTOMER FIRST IN ALL THINGS". I CAN, FROM YEARS OF EXPERIENCE, ASSURE YOU THAT TH TO THE LONG SOUGHT AFTER-HARDLY EVER ACHEIVED BUSINESS CREDO OF "CUSTOMER FIRST IN ALL THINGS". I CAN, FROM YEARS OF EXPERIENCE, ASSURE YOU THAT THIS IS NOT ALWAYS THE CASE WITHIN THE RANKS OF YOUR COMPETITIORS (SPENT 16 YEARS WITH A SINGLE POINT MEGA-DEALER HAVING MULTI FRANCHISES LIKE FORD,PEUGOT,JEEP,MERCEDES, NISSAN AND LOTUS JUST TO NAME SOME. TO NOTE - THE FIRST IMAGE A CUSTOMER RECEIVES IS YOUR PHONE OPERATORS WHOMEVER THEY REPRESENT. THIS FEAT IS SOUNDLY USED AT YOUR DEALSHIP. HATS OFF !! More

by rvnpkg Verified Customer Verified Customer

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Car buying experience at Arlington Toyota Since we walked into the dealership my husband and I experienced the best Shriner service without feeling pressure into buying any car.. friendly and Since we walked into the dealership my husband and I experienced the best Shriner service without feeling pressure into buying any car.. friendly and knowledgeable More

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terrible experience This was a terrible experience for me and Toyota Corp added to the dealer issues. You have my complaint to the BBB for more details. But it comes down This was a terrible experience for me and Toyota Corp added to the dealer issues. You have my complaint to the BBB for more details. But it comes down to 5 visits to get the gas gauge problem properly addressed. The first 3 visits ended when I arrived with the gauge showing about 3/4 tank full ( very slightly less) and putting 8.5 gallons of fuel into the tank. I told the Arlington Toyota rep that my research indicated a 16 gallon tank and he corrected me twice saying 14.7 gallon tank ( which I am told today that it is 16 gallons). So the tank should have read 1/2 tank or a tad less when it was reading a tad less than 3/4 and yet the rep said, " all is fine and tried to send me home, Service rep said that he had 4.5 gallons of gas into it and the gauge moved". Wrong answer, wrong analysis and already the 4th trip for this problem. I then left and added another 4 gallons of gas for a total of 8.5 when it was reading 3/4 full- clearly it should have been reading 1/2 tank. He was supposed to get right back to me and did not until I forced the issue with Toyota Corp. USA. My 4th visit was marred when I turned in my vehicle for this problem on a SUnday and then tried to get a loaner vehicle. The rental manager said I had to sign the gas was full and the car perfect without seeing the rental vehicle. I said that I would gladly sign but I wanted to see the vehicle first. He said he refused to show me the vehicle unless I signed all was perfect first ( fuel and condition of car- no problems). The rental manger insisted that I had to falsify the contract or he would never let me see the car. He didn't allow me to see the car before signing off so he refused to rent me the car- no joke. I had to get my 2019 Camry back from the service dept and go home. See the BBB complaint. The GM never apologized or indicated how he was going to prevent future fraud as I had requested in writing with my BBB complaint. On the 5th visit, I told that they could have calibrated the gas gauge at the first visit but they did not and created problems with multiple service calls. Toyota Corp. should have immediately moved to protect their reputation against fraud, dishonest dealing, falsification of rental contracts associated with a warranty call on a 2019 vehicle and did nothing to address the situation other than help arrange another ( the 5th) warranty visit for this issue. I can only say this was a terrible experience and I do not believe Toyota Corp really cares or they would have addressed the fraud/ strong arm falsification of a contract and refusing warranty service unless I falsified a legal document. More

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Service to 3018 prius due to a recall Everyone has been very helpful, attentive, knowledgeable, and courteous. Alexis Jarrett helped us with our 5000 mile service, and informed us with a Everyone has been very helpful, attentive, knowledgeable, and courteous. Alexis Jarrett helped us with our 5000 mile service, and informed us with a recall situation. She was very nice and helpful. Mr. Calhoun was helpful and nice getting the loaner rental car for us while the evall work was done. More

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Good service System of making appointment, shuttle service, maintenance performed were all good. However, I have not received one discount coupon that usually go t System of making appointment, shuttle service, maintenance performed were all good. However, I have not received one discount coupon that usually go to Srlington customers since I bought my car from you in 2017. I would like to receive them, please. More

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Mike S is great Mike is the only person I will touch my 3 Toyota’s. I have tried other dealers in the past but Mike always reminds me why I keep coming back. He is al Mike is the only person I will touch my 3 Toyota’s. I have tried other dealers in the past but Mike always reminds me why I keep coming back. He is always there for my appointment and has always giving me accurate estimate of wait times. I have such a tight schedule and Mike understands how important it is that I can’t sit around waiting for no reason. Keep up the great service, you have earned a customer for life! More

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