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Mike Constantine
Mike Constantine | Page 12
Service Advisor
George Moore Chevrolet
10979 Atlantic Boulevard
Jacksonville, FL 32225
470 Reviews
470 Reviews
Write a Review470 Reviews of Mike Constantine
Verified CustomerOctober 05, 2025
Made appointment for 12 noon for oil change (no tire rotation or wash). The service advisor taking my info said he was not going back into my service request to delete the tire rotation and wash. S/A sa rotation or wash). The service advisor taking my info said he was not going back into my service request to delete the tire rotation and wash. S/A said he would write it on the paper service request. The S/A said told they were backed up and it would be 1.5 to 2 hours. I agreed and received text at 11:40 (I arrived early) to review status us service. At 1:41 (almost 1.75 hours past my appointment), I checked with S/A Mike. S/A Mike said normal time for an oil change is 1.5 to 2.0 hours. I told S/A Mike all I wanted was an oil change. S/A Mike said that was not on my service request. I told him the other S/A wrote did not want to update the service request and he wrote it on the paper service request. S/A Mike checked on my vehicle and said the tires were being rotated. S/A mike confirmed the intake S/A wrote no rotation on the S/R. S/A Mike said he had the Service Tech put the tires back on as they were originally. S/A Mike said they had been waiting for a lift for the tire rotation. I expressed my unhappiness with waiting 2 hours for a simple oil change. S/A Mike said that 1.5 to 2.0 hours is an industry standard turnaround time. I'm unhappy because I was given 3 different reasons for a 2.0 hour oil change. 1. Backed up 2. Waiting for a lift 3. 2.0 hours is an industry standard S/A Mike provided me a very weak I'M SORRY (I heard - I'm NOT sorry for poor service you received - I'm sorry you are not willing to accept our poor service without commenting). I asked to speak with a manager. S/A Mike said the manager was sitting beside him during our conversation. Manager said 1.5 to 2.0 hours was industry standard. I told manager I would be taking my business elsewhere. S/A Manager provided another weak I'M SORRY and seemed to be intimidated by resolving conflict. The Service Advisor area appears to be disorganized. It is difficult for customers and employees to navigate. A drink and a snack are appropriate in the S/A area, however I find it unprofessional for S/As have their meal spread out in that very tight customer/employee area. The two S/As I dealt with appeared to be coasting and displayed low concern regarding their job or customer satisfaction. S/A Manager was just there letting the S/As run the place. I noticed one S/A (a young man at the workstation near the front of the building) who was very engaged with his customers and seemed to be providing good service and wanting the customer to be satisfied. I have brought my vehicle to George Moore for service and repairs since I moved to Jax several years ago. I'm sure the loss of my business will not be missed. I'm retired and have time to wait. I understand things happen that are out of one's control and I pride myself on being patient. Other than one review, I always leave an outstanding review. If I receive poor service, I mark that up to people or circumstances on that day and I don't judge that one experience. My experience at George Moore service department did not seem to be one off. FYI - I have been considering buying a new vehicle. Even though I liked Dodge trucks and had minimum problems, I stopped buying them due to extremely poor dealer service. More
by pb32301
October 04, 2025
Came in for service and they were super friendly and fast. Had a deadline to leave and they used two techs and Mike C also helped. It’s rare to be blown away by people that care anymore. Very gratefu fast. Had a deadline to leave and they used two techs and Mike C also helped. It’s rare to be blown away by people that care anymore. Very grateful! More
by billy.wagner
September 27, 2025
It took a little longer to fix my truck then they said it would but it was the fact that I needed a loaner vehicle and I was told it was first come first served, as I was dropping off my truck a loaner came would but it was the fact that I needed a loaner vehicle and I was told it was first come first served, as I was dropping off my truck a loaner came in but I was told I couldn’t have it because it was for someone who needed it later… doesn’t sound like first come first served to me. Felt like I was being lied to since there wasn’t anyone else dropping off a vehicle at that time. Mike was my service rep. He always kept me informed on the status of my truck and I really appreciate that! Mike was not the person who was there when I dropped off my truck by the way. More
by briansbowen
September 26, 2025
My vehicle was taken back for shortly after my appointment time and finished in about one hour. I was impressed with the quick turnaround. The service advisor (Mike) was very knowledgeable and exp appointment time and finished in about one hour. I was impressed with the quick turnaround. The service advisor (Mike) was very knowledgeable and explained everything concerning my next scheduled service. More
by baldwch
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