Mike Cramer

Easiest and most pleasant car purchase experience of my life. Very professional, knowledgeable and great to deal with. Should I decide on purchasing another vehicle, will definitely go back. life. Very professional, knowledgeable and great to deal with. Should I decide on purchasing another vehicle, will definitely go back. More

by JMMJKM Verified Customer Verified Customer

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We traded in a 2020 mini Cooper for a 2026 mini Cooper S countryman We bought the first one from Mike Cramer and had a flawless experience. Everything went smooth, they washed and cleaned the new one and pu countryman We bought the first one from Mike Cramer and had a flawless experience. Everything went smooth, they washed and cleaned the new one and put a big bow on it and had it side by side with the 2020 both red with white top and mirrors. My girlfriend life partner absolutely loves her new mini, everyone was pleasant the whole experience, Mike was not pushy and took us through the whole process, I met the owner Jim Kelly and wanted to ask him what it was like to make it to four Super Bowls and lose all four, of course he was a different Kelly and a lot younger but he stopped and introduced himself. Mike Cramer really enjoys his job and has developed a new car experience for us , we will be back for our third red mini and probably leasing able x1 also. Couldn’t ask for a better experience than what we had with BMW of Fort Wayne More

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Our first time at BMW of Ft Wayne everyone is very professional. We didn’t feel pressured into buying . Mike Cramer took very good care of us…of course we did buy and have been very pleased with our professional. We didn’t feel pressured into buying . Mike Cramer took very good care of us…of course we did buy and have been very pleased with our x3. Thanks again Mike ,Brenda and John More

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First and foremost, it has been a pleasure working with Mike Cramer for the last five years. Mike has been very knowledgeable and helpful during each one of our three BMW purchases. We have never felt any Mike Cramer for the last five years. Mike has been very knowledgeable and helpful during each one of our three BMW purchases. We have never felt any sales pressure. Mike has been very thorough in explaining all of the features of each vehicle we have purchased. We highly recommend Mike without hesitation, and we look forward to our next BMW purchase. He makes the entire buying experience beyond pleasurable. Kudos to Mike! More

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Everyone we have encountered at the dealership has been beyond professional, courteous and a joy with which to work. beyond professional, courteous and a joy with which to work. More

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You start with the people and then go onward with the facility. Every person that my wife and I deal with has left a good impression of their professionalism and their personability. We have purchased facility. Every person that my wife and I deal with has left a good impression of their professionalism and their personability. We have purchased three new vehicles since 2023. Each has been a great experience with superb BMW vehicles; an X3, M240i, and a Z4. We dealt with a great client advisor, Mike Cramer on each occasion. He knows his product well and by the time you have asked all your questions, you do to. No question is too trivial for Mike. He makes you feel like he is there for you no matter the time required. Pricing is always a time for trepidation, with Mike and general sales manager Scott Brooks that too flowed easily. The day of picking up the new vehicle was made easy also by Mike and the BMW genius Tyler. Again all the time that was needed for our learning experience was given without pushing us to move on. When service has been needed on our vehicles, we have an established relationship with service advisor Brian Dorsett. He is very knowledgeable, professional, and easy to talk and work with. The service and parts department have been very responsive and do quality work. The facility is top of the line and spotless. Great customer amenities, including a loaner vehicle if needed. We would recommend the BMW experience to anyone who is looking for a new or slightly used vehicle. Every employee who we have dealt with or have met, just in passing, go out of their way to make you feel welcome. More

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Allowed us to come in on very short notice and we walked out with the car on the same day a couple hours later. Made the whole experience very smooth and made sure to show me the proper way of how buying a out with the car on the same day a couple hours later. Made the whole experience very smooth and made sure to show me the proper way of how buying a car should go More

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We really enjoyed working with Mike. He helped guide us through specific features we wanted and made sure we got exactly what we were looking for. He kept us updated as we awaited delive He helped guide us through specific features we wanted and made sure we got exactly what we were looking for. He kept us updated as we awaited delivery and was super easy to work with. Also, one of the reasons I keep coming back is because of the quality of the Service Dept. More

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Couldn't be more pleased with Mike. Very professional, did not hound me into buying a vehicle, he did his job exceptionally by answering what needed answered and after deciding what I w Very professional, did not hound me into buying a vehicle, he did his job exceptionally by answering what needed answered and after deciding what I wanted, he made the purchase smooth as silk!! Thank you all you did! More

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We came to the dealership to look at a used vehicle, but walked out with a new Mini Countryman...and I couldn't be happier! Not knowing anything about the Mini's, and assuming they would be way too small fo walked out with a new Mini Countryman...and I couldn't be happier! Not knowing anything about the Mini's, and assuming they would be way too small for my husband who is 6'3", we stopped by to look at a Lincoln Corsair used car with only 1200 miles on it that I had located on the internet. We walked into the dealership and Mike began helping us by introducing himself and asking why we stopped in. There was a new Countryman on the floor that I was looking at, so he assumed that was what I was looking for, and asked me about it. I said I wasn't interested because I knew my husband would not be comfortable riding in it. He grinned, opened the front door, adjusted the seat and asked Jim to try it. We were amazed! We spent the next hour or so talking and learning about the Mini's, which I had always admired but never seriously considered. Mike answered every question and was incredibly considerate and patient. Long story short, we purchased a new Countryman, and after two weeks of driving it, I am very very pleased. I come from a long line of family-owned dealerships, and have heard every story imaginable about dealerships' customer service...the good, the bad and the ugly. My father was a friend of Jim Kelley, Tom's father. Mike Cramer and the entire Kelley team at the BMW dealership could not rank higher in my book. From the manager, Scott to the sales team, to Tyler who spent an hour orienting me to the new car and the finance team, Tom Kelley has put together an extraordinary, cooperative, knowledgable and gracious team at this dealership. I will definitely search out Mike Cramer if/when I am once again in the market for a car! You had better hang onto him, Mr. Kelley!! More

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