Mike Cramer

Couldn't be more pleased with Mike. Very professional, did not hound me into buying a vehicle, he did his job exceptionally by answering what needed answered and after deciding what I w Very professional, did not hound me into buying a vehicle, he did his job exceptionally by answering what needed answered and after deciding what I wanted, he made the purchase smooth as silk!! Thank you all you did! More

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We came to the dealership to look at a used vehicle, but walked out with a new Mini Countryman...and I couldn't be happier! Not knowing anything about the Mini's, and assuming they would be way too small fo walked out with a new Mini Countryman...and I couldn't be happier! Not knowing anything about the Mini's, and assuming they would be way too small for my husband who is 6'3", we stopped by to look at a Lincoln Corsair used car with only 1200 miles on it that I had located on the internet. We walked into the dealership and Mike began helping us by introducing himself and asking why we stopped in. There was a new Countryman on the floor that I was looking at, so he assumed that was what I was looking for, and asked me about it. I said I wasn't interested because I knew my husband would not be comfortable riding in it. He grinned, opened the front door, adjusted the seat and asked Jim to try it. We were amazed! We spent the next hour or so talking and learning about the Mini's, which I had always admired but never seriously considered. Mike answered every question and was incredibly considerate and patient. Long story short, we purchased a new Countryman, and after two weeks of driving it, I am very very pleased. I come from a long line of family-owned dealerships, and have heard every story imaginable about dealerships' customer service...the good, the bad and the ugly. My father was a friend of Jim Kelley, Tom's father. Mike Cramer and the entire Kelley team at the BMW dealership could not rank higher in my book. From the manager, Scott to the sales team, to Tyler who spent an hour orienting me to the new car and the finance team, Tom Kelley has put together an extraordinary, cooperative, knowledgable and gracious team at this dealership. I will definitely search out Mike Cramer if/when I am once again in the market for a car! You had better hang onto him, Mr. Kelley!! More

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Dealership was nice and clean. Let us drive the car. We enjoyed our time there. Everyone was nice. Let us drive the car. We enjoyed our time there. Everyone was nice. More

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Mike was very patient with us throughout the entire purchasing process. This is our first BMW and he took the time to answer and explain all of our questions. He was extremely knowledgeable with regard purchasing process. This is our first BMW and he took the time to answer and explain all of our questions. He was extremely knowledgeable with regard to our selected model and was not a pushy salesman that you sometimes encounter. I would definitely buy from him again and recommend him to anyone that’s in the market for a BMW! More

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Mike Cramer, Thank you for helping us buying our BMW, Mike was very attentive and responsive with all my questions since I was buying from out of state. I wouldn't hesitate to drive again 3.5 hrs to b Mike was very attentive and responsive with all my questions since I was buying from out of state. I wouldn't hesitate to drive again 3.5 hrs to buy my car from BMW of Fort Wayne. Thank you. More

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We had a respectful working relationship with Mike Cramer and are pleased with our new Mini. and are pleased with our new Mini. More

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I have been dealing with Mike for the past 5 years or so and let me start by saying that he has been fantastic! I have had an outstanding experience like always. Mike is very professional, extremely helpful and let me start by saying that he has been fantastic! I have had an outstanding experience like always. Mike is very professional, extremely helpful and always quick to respond when you contact him. He went above and beyond to make whole process smooth and stress free. Mike truly cares about his customers. He is really one of the best in Fort Wayne. If anyone is looking to get a BMW/mini, I highly recommend Mike! Thank you Mike for making the whole process easy! More

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Mike was very knowledgeable of the product and knew which BMW would fit my needs & wants. Their dealership did not pressure us and did not rush us. They even stayed after hours to finalize our out of state BMW would fit my needs & wants. Their dealership did not pressure us and did not rush us. They even stayed after hours to finalize our out of state transaction. More

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Pleasant, professional and very responsive. I had a somewhat complicated dealer trade and they did an excellent job with the entire process. It’s my second car from Mike Cramer and I live out o I had a somewhat complicated dealer trade and they did an excellent job with the entire process. It’s my second car from Mike Cramer and I live out of state. More

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Mike and BMW of Fort Wayne always do an amazing job and have outstanding customer service. have outstanding customer service. More

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