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Mike Falconeri
Mike Falconeri at Executive Dodge Jeep RAM

Mike Falconeri | Page 20

Service Advisor

Executive Dodge Jeep RAM

406 S Orchard St
Wallingford, CT 06492

4.8
322 Reviews
4.8

322 Reviews

Write a Review

322 Reviews of Mike Falconeri

December 09, 2022

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Employee Rating

Disappointed. I was told one price on the phone 80-100 and ended up being 150.00 . More

by SARA.DICICCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan

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Dec 12, 2022

Executive Dodge Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Sara, we'd love to address your concerns in detail. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 08, 2022

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Employee Rating

I feel as though the communication was barely there while getting service. The problem was also not fixed. More

by JILLIAN.CHICANO
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Brennan

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Dec 12, 2022

Executive Dodge Jeep RAM responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Jillian, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 08, 2022

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Employee Rating

Great service. Responsive and professional team. Best dealership in the area. I highly recommend it. More

by Kevin.murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2022

Executive Dodge Jeep RAM responded

Thank you, Kevin! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Dodge Jeep RAM! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 07, 2022

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Employee Rating

Service is fast and will do anything to get me in,always has the parts I need More

by Jriccardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 07, 2022

Executive Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 06, 2022

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Employee Rating

I love the detail they put into there customers! Helpful and trustworthy. Great service for me. I won’t go anywhere else. More

by abbe.w.buchanan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 07, 2022

Executive Dodge Jeep RAM responded

Abbe, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 06, 2022

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Employee Rating

Fast service and courteous service. Great waiting area with a flat screen TV and complimentary coffee. More

by Juni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan

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Dec 07, 2022

Executive Dodge Jeep RAM responded

Juni, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 03, 2022

Dealership Rating
Employee Rating

Excellent service professional not a long wait was please with service definitely will be back More

by LYJA
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Dennis Simuong, Frank Montoni, Kevin Miller, Daniel Brennan , Miranda McBride, John Nguyen, CJ Smith

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Dec 04, 2022

Executive Dodge Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 02, 2022

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Employee Rating

Good experience overall . Once we were able to figure out how my warranty worked everything went very smoothly and they actually were able to finish a job I would have had to More

by kmcarmody1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2022

Executive Dodge Jeep RAM responded

Thanks for sharing about your experience with Executive Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 02, 2022

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Employee Rating

Work was done in time frame they stated. Staff is great, easy to talk to. More

by phyllisl5573
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan

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Dec 04, 2022

Executive Dodge Jeep RAM responded

Thank you, Phyllis, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 01, 2022

Dealership Rating
Employee Rating

It is easy to schedule an appointment. There was good communication and the issues were dealt with More

by lbender17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamon Bish

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Dec 04, 2022

Executive Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

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