Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Mike Falconeri
Mike Falconeri at Executive Dodge Jeep RAM

Mike Falconeri | Page 23

Service Advisor

Executive Dodge Jeep RAM

406 S Orchard St
Wallingford, CT 06492

4.9
315 Reviews
4.9

315 Reviews

Write a Review

315 Reviews of Mike Falconeri

November 07, 2022

Dealership Rating
Employee Rating

Quick and fast service receptionist was so nice and attended to my schedule on time More

by rod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Marie Kramkou

Report | Print
Nov 07, 2022

Executive Dodge Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Dodge Jeep RAM, we look forward to having you as one of our valued customers for many more years to come! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

November 05, 2022

Dealership Rating
Employee Rating

Daniel Brennan & Mike Falconeri made dropping off my vehicle a smooth and easy process. They were super nice and answered all my questions thoroughly. I will definitely be returning to Wallingford Execu More

by GJF250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan

Report | Print
Nov 07, 2022

Executive Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

November 01, 2022

Dealership Rating
Employee Rating

The service and employees here is great. My car is always done fast and clean. More

by ZENONM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Miller , John Nguyen, CJ Smith, John Vallejo

Report | Print
Nov 02, 2022

Executive Dodge Jeep RAM responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Dodge Jeep RAM! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 31, 2022

Dealership Rating
Employee Rating

Mike falconer I is a fantastic service advisor. Reliable, courteous, knowledgeable and professional. On time More

by DD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan

Report | Print
Oct 31, 2022

Executive Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 30, 2022

Dealership Rating
Employee Rating

$1700 and three weeks plus and the issue still exists. They are supposed to be the experts, I can throw parts at it for a lot less than $156/hr. More

by Damonbrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Daniel Brennan , Marie Kramkou

Report | Print
Nov 01, 2022

Executive Dodge Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Nov 01, 2022

Damonbrooks responded

What remedy can you offer?? I took it to the dealer and they were rude and didn't fix my problem. I need my vehicle and can't just leave it indefinitely.

Nov 02, 2022

Executive Dodge Jeep RAM responded

I will have to pull all of your repair records and get you a better answer tomorrow. Please contact me directly at 203-678-6608. I will speak to our service manager and our foreman and come up with a solution for you. Have a great bight

Nov 02, 2022

Damonbrooks responded

I would like to know what your solution would entail. When I first came in to your dealership I was interested in having my oil pump, water pump, and timing chain replaced. The shop foreman Jamon talked me into bringing it in and let them take a look at it. I told them that the cam shaft sensor had already been replaced. I dropped off my vehicle and left it for a week before calling about the status. I was told that the sensor was bad along with the connector and that would take care of the codes. After another week with no update I called to check on the status. Mike the service manager told me that they were sure it was in the motor because the code came back and that would be $1000 dollars to diagnose the issue. After another week with no update I went to the dealership to see what is going on in person. Mike informed me that they were doing me a favor by working on my vehicle and now the problem was in the power train control module and that would be another $900. We proceeded down this path after another week still no update. On October 22, 2022 I received a call saying that my vehicle was fixed and could pick it up. I came and picked it up and was surprised that the bill was only $1688.93 since we had agreed to more. I was happy to have my vehicle back and was happy with the charge. I took my vehicle for a little test run and within an hour the code came back once again. Not happy to pay almost $1700 to have the same issue once again. The other fixes that I originally wanted were never addressed. If you cannot see why I am upset with the service that I received I don't know what to tell you. You have informed me that you would like to resolve my dissatisfaction but that would require me leaving my vehicle for an undetermined time with no guarantee that I won't be told that it is something else and I will need to cover that cost. It is an older Jeep Grand Cherokee that is only worth $10000 at best. Not going to sink $20000 trying to get it fixed. I can do the work that I originally wanted in one day for a lot less than what you will charge me. So again, why would I bring it back??

October 29, 2022

Dealership Rating
Employee Rating

Fast service and great communication. Texting option is very convenient. Best Jeep location in CT. More

by lisafilarsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Marie Kramkou

Report | Print
Oct 30, 2022

Executive Dodge Jeep RAM responded

Thank you, Lisa, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 29, 2022

Dealership Rating
Employee Rating

It was fairly quick and easy to park my car, ask for an annual oil change and checkup, then be on my way. There wasn’t much conversation (and I guess there was no “construction sale” as the signs outside s More

by Preston Evans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marie Kramkou

Report | Print
Oct 30, 2022

Executive Dodge Jeep RAM responded

Thank you for choosing Executive Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 29, 2022

Dealership Rating
Employee Rating

Great experience having my oil change and tire rotation done . Service was great and it was done in a timely manner. More

by The4peppers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marie Kramkou

Report | Print
Oct 30, 2022

Executive Dodge Jeep RAM responded

Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Dodge Jeep RAM! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 29, 2022

Dealership Rating
Employee Rating

Very pleased, waited for service to be completed, everything was as per scheduled, personnel very polite More

by HFUNK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 30, 2022

Executive Dodge Jeep RAM responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Dodge Jeep RAM! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 28, 2022

Dealership Rating
Employee Rating

These guys are amazing, super nice, super fast, and perfect service, Executive service has been flawless over 2 trucks and 280,000 miles, so far More

by AMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Marie Kramkou

Report | Print
Oct 30, 2022

Executive Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Executive Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

1
...
22
23
24
...
32

Dealership Inventory (161 Vehicles)

used 2022 Ram 1500 car, priced at $41,899
2022 Ram 1500
used
Delmonico Red Pearlcoat exterior
Automatic
Four-wheel Drive
$41,899
View Details
used 2023 Dodge Durango car, priced at $35,894
2023 Dodge Durango
used
DB Black Clearcoat exterior
Automatic
All-wheel Drive
$35,894
View Details
used 2021 Jeep Grand Cherokee car, priced at $25,978
2021 Jeep Grand Cherokee
used
Bright White Clearcoat exterior
Automatic
Four-wheel Drive
$25,978
View Details
new 2026 Dodge Charger car, priced at $61,205
2026 Dodge Charger
new
White Knuckle exterior
Automatic
All-wheel Drive
$61,205
View Details
used 2023 Jeep Grand Cherokee car, priced at $32,943
2023 Jeep Grand Cherokee
used
Baltic Gray Metallic Clearcoat exterior
Automatic
Four-wheel Drive
$32,943
View Details
new 2026 Jeep Grand Cherokee car, priced at $48,725
2026 Jeep Grand Cherokee
new
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
$48,725
View Details
View All Inventory