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Mike Falconeri
Mike Falconeri at Executive Dodge Jeep RAM

Mike Falconeri | Page 25

Service Advisor

Executive Dodge Jeep RAM

406 S Orchard St
Wallingford, CT 06492

4.9
315 Reviews
4.9

315 Reviews

Write a Review

315 Reviews of Mike Falconeri

October 07, 2022

Dealership Rating
Employee Rating

Was not pleased with the service received. Authorized battery test not one hour of service. Requested a refund but was denied. More

by dpaniccia76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Oct 12, 2022

Executive Dodge Jeep RAM responded

Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information, so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Oct 12, 2022

Executive Dodge Jeep RAM responded

Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information, so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Oct 12, 2022

Executive Dodge Jeep RAM responded

Hello, THis is C.J. Smith - I am the General Manager here at Executive. Can you please give me a call to discuss this? My direct line is 203-678-6608. Thank you, C.J.

Oct 12, 2022

dpaniccia76 responded

Brought my truck in for a recall. I asked the service rep to check the battery as a battery light had been coming on. Tech advised no work would be done and no charges would be incurred without speaking to me. I called to check on status of recall and was advised that I was being charged an hour labor for diagnostic efforts. I didn’t authorize this work. As a result was advised I needed a new alternator. I advised the tech to finish the recall work and not to perform any other services. Upon picking up my vehicle, I noticed that the door trim had not been fully reinstalled requiring me to perform that repair. I then brought my truck to another repair facility and was advised I did not need an alternator but simply required a new battery. A significant difference in service and price. I was charged for a service I did not authorize and then I was going to get charged for an unnecessary repair. I am still looking to have a credit issued for the unauthorized service performed and incomplete recall efforts. Completely dissatisfied with my experience.

Oct 26, 2022

dpaniccia76 responded

C.J. - just wanted to follow up and check in the status of the refund as I have not seen it hit my card. Please let me know. Thanks

October 07, 2022

Dealership Rating
Employee Rating

Was done in a reasonable amount of time and at a fair price for oem parts More

by s.lenzzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Marie Kramkou

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Oct 09, 2022

Executive Dodge Jeep RAM responded

Thank you for the great rating. We sincerely value your business. We look forward to having you as one of our valued customers for years to come. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 05, 2022

Dealership Rating
Employee Rating

Great service and fast Knowageable staff clean conditions friendly Coffee available. Wi-Fi a available. More

by ncronan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Marie Kramkou, Mark Zurlis

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Oct 07, 2022

Executive Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 04, 2022

Dealership Rating
Employee Rating

Great service-very professional and friendly Highly recommend them This is a very well run dealership More

by kramonip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 05, 2022

Executive Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 04, 2022

Dealership Rating
Employee Rating

They were able to fit my car in the same day I called. Great service deal. Very honest straightforward. More

by ericbuonfiglio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Marie Kramkou

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Oct 05, 2022

Executive Dodge Jeep RAM responded

Thank you so much for your kind words, Eric, and for taking the time to leave us this wonderful feedback! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 01, 2022

Dealership Rating
Employee Rating

Quick and accommodating service on my Wrangler. Finished sooner than promised. Got me in just a couple of days. More

by Michaelsarenas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Oct 02, 2022

Executive Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 01, 2022

Dealership Rating
Employee Rating

Excellent service department that listens to the customer. Always willing to do anything that I ask for my truck (that I'm overly protective of). I say the word and they get cracking! More

by mckenzie.kotuby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Marie Kramkou, Bryan Smart, John Vallejo

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Oct 02, 2022

Executive Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

September 30, 2022

Dealership Rating
Employee Rating

Everyone listened and was very attentive. The problems were resolved in a timely manner and I would definitely return for future maintenance and or issues More

by Laurabuonfiglio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Marie Kramkou

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Oct 02, 2022

Executive Dodge Jeep RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

September 29, 2022

Dealership Rating
Employee Rating

The service was done on time for reasonable charge Prepared assessment for future repairs and priority More

by james.vanderhoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 02, 2022

Executive Dodge Jeep RAM responded

Thanks for sharing about your experience with Executive Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

September 29, 2022

Dealership Rating
Employee Rating

I went for an oil change, tire rotation & inspection. I was in an out in about an hour. Service employees were very polite and professional. More

by b2stepin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marie Kramkou

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Oct 02, 2022

Executive Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

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