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Mike Falconeri
Mike Falconeri at Executive Dodge Jeep RAM

Mike Falconeri | Page 4

Service Advisor

Executive Dodge Jeep RAM

406 S Orchard St
Wallingford, CT 06492

4.9
315 Reviews
4.9

315 Reviews

Write a Review

315 Reviews of Mike Falconeri

December 28, 2023

Dealership Rating
Employee Rating

The Service has really improved and the staff does a great job keeping you informed about your vehicle. More

by Tony476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Hector Quinones

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Dec 29, 2023

Executive Dodge Jeep RAM responded

Thank you, Tony, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 05, 2023

Dealership Rating
Employee Rating

The team was on schedule and the service was completed under the estimated time. No issues, thanks More

by TONE.BARGHOUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Hector Quinones

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Dec 05, 2023

Executive Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

December 02, 2023

Dealership Rating
Employee Rating

Missed several crucial points on my last inspection. They never called me back after speaking to them about the issues. Missed the front brakes and rotors. They needed replaced immediately and they fail More

by Emerson
Workmanship
Recommend Dealer
No
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Dec 04, 2023

Executive Dodge Jeep RAM responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Dec 05, 2023

Executive Dodge Jeep RAM responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 01, 2023

Dealership Rating
Employee Rating

My service advisor was very professional and excellent customer service kept me updated on everything that was going on and my vehicle was ready in a timely manner Thank you More

by RENYERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2023

Executive Dodge Jeep RAM responded

Thank you for choosing Executive Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

November 28, 2023

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Employee Rating

Everytime I bring my truck to this dealership, they are quick, very professional and stay in contact with you in every process while they r making repairs. Honest as well More

by fishcrash44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 29, 2023

Executive Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with Mike and our team. We're glad to hear we delivered such a great experience! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

November 28, 2023

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Employee Rating

Sucked waste oh my time. Will never come again. Will not buy any more new vehicles. And not buy anymore parts for my business More

by pavlinko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Brennan , Hector Quinones

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Dec 02, 2023

Executive Dodge Jeep RAM responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Dec 02, 2023

Executive Dodge Jeep RAM responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 20, 2023

Dealership Rating
Employee Rating

Dealer found the problem with my truck and fixed it. Truck runs perfectly now after repairs More

by bakchrys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2023

Executive Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

November 17, 2023

Dealership Rating
Employee Rating

The place is very good nice and clean and great service. I would recommend you guys to everyone I know More

by rosariow225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan

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Nov 19, 2023

Executive Dodge Jeep RAM responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Dodge Jeep RAM! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

November 16, 2023

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Employee Rating

Michael went above and beyond to get my door panels warranted keep up the great work I would recommend your service department to everyone I know that owns a Chrysler dodge or jeep vechicle keep your g More

by Bri bri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Hector Quinones

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Nov 16, 2023

Executive Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

November 14, 2023

Dealership Rating
Employee Rating

They service department took my Jeep in for oil& tire rotation service and was completely done with in about 1 hour. Fast & great service thanks More

by AKOKOSZKA1216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Brennan , Hector Quinones

Report | Print
Nov 15, 2023

Executive Dodge Jeep RAM responded

Thanks for sharing about your experience with Executive Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

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