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Mike Ferrett
Mike Ferrett at Victory Toyota of Brook Park

Mike Ferrett | Page 13

Used Car Sales

Victory Toyota of Brook Park

13775 Brookpark Road
Brook Park, OH 44142

Contact Me
5.0
288 Reviews

Move to Cleveland from England 15 years ago and have worked at Metro for about 12 those. I've worked in the used car department for 6 years now and I’m well versed in our inventory and dealership process. I Have a very high level of customer service and try and respect every customer's time. I’m happy to help with any used car inquiries you may have. Cheers.

Dealership Experience

19 yrs, 1 mo

Industry Experience

22 yrs, 2 mos

Languages Spoken

English English

5.0

288 Reviews

Write a Review

288 Reviews of Mike Ferrett

August 18, 2022

Dealership Rating
Employee Rating

Very welcoming place. Very understanding and does not push the agenda on someone. Willingness to listen on what the buyer wants. More

by Joseph
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Aug 18, 2022

Victory Toyota of Brook Park responded

Joseph, Thank you for the business. We are happy to hear that you had a 5 star experience. Mike will be happy to help you if you should need anything else. Safe travels in the roads ahead!

August 17, 2022

Dealership Rating
Employee Rating

Very clean and organized nice autos friendly staff. Good location. Good hours. Big dealer. Nice service dept and waiting area. More

by Mikems978
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Aug 18, 2022

Victory Toyota of Brook Park responded

Here at Metro Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 11, 2022

Dealership Rating
Employee Rating

The guys in metro toyota it very friendly and have excelente service to buy your new car. More

by benjam205.bd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Aug 13, 2022

Victory Toyota of Brook Park responded

Hello Ben, We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 10, 2022

Dealership Rating
Employee Rating

Mike our salesperson was great and the whole process was fast and easy. I would definately work with them again. More

by stephv1974
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Aug 10, 2022

Victory Toyota of Brook Park responded

Congratulations on your car! We happy that you trusted us to help you with this big moment! We'll look forward to seeing you back now that you’re a part of our family! If you need anything at all please call Mike to give you a hand!

July 25, 2022

Dealership Rating
Employee Rating

MIKE, GOOD SERVICES I LOVE A NEW CAR. Friendly and fun to work with. Thanks! More

by gabrielaaguilar22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Jul 30, 2022

Victory Toyota of Brook Park responded

Gabriella, Thank you for the business. We are happy to hear that you had a 5 star experience. English Mike will be happy to help you if you should need anything else. Please enjoy your new Toyota!

July 24, 2022

Dealership Rating
Employee Rating

Very knowledgeable and friendly service. I was listened to and respected. I will recommend this Dealership to others More

by KELMOSES76
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aaron Andrews, Chad Higgins

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Jul 30, 2022

Victory Toyota of Brook Park responded

Thank you for your kind words about Aaron and mIke, and for choosing Metro Toyota. We agree theyare very pleasant and helps make the car buying process easy. Please feel free to let us know if you need any help. Congratulations on your new car! Stay safe and Happy Driving

July 13, 2022

Dealership Rating
Employee Rating

Really good customer service, and pretty fast service also. I don’t have any complaints at all, More

by Gonzalezkeven748
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brandon Sutton , Edgar Arevalo

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Jul 16, 2022

Victory Toyota of Brook Park responded

What an outstanding review! The Metro team is proud to go the extra mile for our guests, and it's wonderful to hear that this is what keeps you loyal to our dealership. Thank you tremendously for your positive feedback, and we look forward to your next visit!

July 09, 2022

Dealership Rating
Employee Rating

Mike and Metro made my car purchase easy and thoroughly enjoyable. Will highly recommend to friends and family! More

by jlkheath
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Jul 09, 2022

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

July 08, 2022

Dealership Rating
Employee Rating

Our salesman's name was "English"Mike. He was an amazing down to earth person, not your typical salesman, very easy going. He can relate to your family's needs and puts your family first. More

by KEITHBROSKY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Jul 09, 2022

Victory Toyota of Brook Park responded

Your recommendation of Mike makes our day! Thank you for choosing Metro Toyota, it is gratifying to know that your purchase experience was so successful and pressure-free. Enjoy your new car

July 02, 2022

Dealership Rating
Employee Rating

The Metro team is always amazing! I've been going there for years and everyone is so great They treat people like family and always make sure everyone leaves with a smile...and a gre More

by Chris M
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad Higgins, Ryan Schneider , Christopher Lombardo, Dan Schneider

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Jul 06, 2022

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, Thank you! I'm sure that if you need any help Mike and Chad will be glad to get it for you. Please stop by and say hello when you're in for the complimentary Toyota Care maintenance program! We'll see you soon

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