Mike Goldberg | Page 7

I purchased a 2010 Jeep Wrangler Unlimited Sahara from Mike Goldberg in July of 2010. To be fair, Mike did a great job and was easy to work with. I had two trades which they were very fair with. While Mike Goldberg in July of 2010. To be fair, Mike did a great job and was easy to work with. I had two trades which they were very fair with. While I paid over invoice for the Jeep I was okay with it since Mike was great to work with, knew his product, etc. The issues started after the first three months. The NAV radio would freeze up and there was a knocking noise comming from the pillar between the driver and rear door. I don't put alot of miles on my car so I waited until its first scheduled service (December) to bring her in. Issue #1. Drop the car off and Mike is writing it up. I mention the knocking noise. His answer; "It's a Wrangler". Just what a customer wants to hear! So I leave the car on December 22. Now granted we had a major snow storm in between but it took about a week to get the car back and they did nothing but change the oil. They had to order the radio and some special grease for the doors. In the meantime there have been bulletins put out by Jeep on the design flaw of the door latches. They fix it with grease!! In the week they had the car not once did they call me. I had to call them. Whenever I followed up with them to see if my car was ready their attitude was "well you have a loaner". Nice!! I wanted my car....not a loaner. So I pick my car up on December 29 knowing they ordered the new radio and would call me when the radio was in. On December 30 my Sirius radio goes out. I call Sirius. They tell me my account was assigned to a new radio on the 29th! Looks like they actually had the radio the whole time but had me pick my car up only to have to return!! So again, I have to call them....nothing proactive from Service. Now I'm involving Joel Sporn, the owner. Joel gets involved and I get a call from Jake apologizing. He says the radio is in, etc. I drop the car off on a Thursday. Its ready the next day. I go to pick it up and the heat doesn't work. They never reconnected some cable when they took the dash apart. So they apologize, yet again, and I have to leave the car there, again. Mid following week I don't hear a thing, as usual, so I call them. Jake apologizes, again, because my car 'fell through the cracks.' He had no idea it was there!! So about another week goes by and they call me that it's ready. I go to pick it up, once again, and make it out of their lot when I find the microphone for the bluetooth phone doesn't work!! So I turn around and have to leave the car yet again! This time Tim Doyle and Joel are involved. They have to order yet another radio! So in the end my car went into service on December 22 and it wasn't ready and completely fixed until January 25th. Bottom line for the service department.....these guys are the Keystone Cops. The operation is too big and they don't have people running it that have the ability to actually run a business. Their communication, quality control and overall customer service is horrendous! Stay away at all costs!! Now...as far as the design flaw is concerned with the door latches, I let both my salesperson (Mike Goldberg) and Joel Sporn (owner) know I would like to get out of this car and into a Grand Cherokee. Mike prices a new one above invoice for me...nice huh? After all that. So I email Joel. Joel asks me to pick out a car and he will give me his final price. So Mike calls me again with the same price he gave me the first time....over invoice!! Bottom line....they don't care. No help whatsoever!! So there is no way I'm keepin this car after all this. I go to Town and Country Jeep in Levittown. Walk in off the street and they beat Joel's price by one thousand dollars (give or take). Nice, huh?? In the end I traded the car at Smithtown Nissan for a Pathfinder since there was a $2,000 rebate on it. They gave me the same $28K for my Wrangler that Mike Goldberg at Westbury offered and priced their car $200 below invoice. It was a better deal all around. Bottom line; avoid Westbury. They are too big. Joel Sporn is a super nice guy and I totally believe he's good people. I just don't think he has any control over what goes on at his own dealership. As for the Service, re-read what I wrote above. Westbury Service is the biggest joke of a Service department I've ever encountered, and I've encountered many as we turn cars pretty often at my house. No one there has a clue. More

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As you know buying or leasing a new car can be very unnerving for most people. Micheal Goldberg a Salesman at Westbuy Jeep removes that uncomfortable feeling of negotiating the purchase or lease of a n unnerving for most people. Micheal Goldberg a Salesman at Westbuy Jeep removes that uncomfortable feeling of negotiating the purchase or lease of a new car. He is friendly, warm and honest which is a rare combination for most salesman.I would highly recommend both Westbury Jeep and especially Micheal Goldberg if your thinking of buying or leasing a New Jeep. More

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After researching the car I wanted, I went to Westbury Jeep because I didn't want the stereotypical "car dealer" experience. Working with Michael Goldberg & Arnie Price was even better than I hoped. I g Jeep because I didn't want the stereotypical "car dealer" experience. Working with Michael Goldberg & Arnie Price was even better than I hoped. I got a great deal on a new car, and they gave me a great offer on my trade-in. I've never felt more comfortable buying a car. Their patience & professionalism really eliminated all the usual anxiety with making such a big purchase. I'll be going there again when my wife is ready to buy her car. More

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Michael did a good job of determining my needs and then explaining the merits of the car that I ultimately purchased. There was never any undue pressure. He understood that I didn't want to get involved w explaining the merits of the car that I ultimately purchased. There was never any undue pressure. He understood that I didn't want to get involved with the 'Games" of having the sales manager come out and talk with me etc. and that never happened. This was one of themore pleasant experiences of purchasing a vehicle. More

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Today I picked up a 2011 Jeep Grand Cherokee Laredo 26x Today I picked up a 2011 Jeep Grand Cherokee Laredo 26x package with a panorama roof. This is the 6th Jeep Grand Cherokee that I have leased ,the la Today I picked up a 2011 Jeep Grand Cherokee Laredo 26x package with a panorama roof. This is the 6th Jeep Grand Cherokee that I have leased ,the last 3 from Michael Goldberg at Westbury Jeep. I do a ton a of intenet research before I visit Michael, and sometimes give him a somewhat hard time, but he is always patient and a gentleman to deal with, and I always leave there happy. I would recommend Westbury and Michael to anyone interested in a Chrysler product. More

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I had no idea what I was doing when I went into the dealership. Originally I sent in to get a quote over the internet and quickly got a response from their internet representatives. I then went and met dealership. Originally I sent in to get a quote over the internet and quickly got a response from their internet representatives. I then went and met with Michael and he was very helpful in educating me on the car and the process. He worked with me throughout the entire process to get me the best price for what I wanted, a 2010 challenger. When I picked up my car the other day, he made the process very quick and easy. I strongly suggest this dealer and especially Michael because they are not lying on their slogan, I left satisfied! More

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My husband and I were extemely pleased with the excellent salesmanship of Michael Goldberg who sold us our jeep and also of Arnie who was the business manager. We would definitely return to this dealership salesmanship of Michael Goldberg who sold us our jeep and also of Arnie who was the business manager. We would definitely return to this dealership in the future. Mr. Goldberg was very helpful and patient is showing us the car's features. Mr. & Mrs A. Azzaro More

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I had the pleasure of doing business with Mr. Goldberg in late January of 2010. He answered all my questions and went over every minor detail with me very thoroughly. The price was well in line with what I c late January of 2010. He answered all my questions and went over every minor detail with me very thoroughly. The price was well in line with what I could afford. I had many choices of dealerships where I could purchase a new Jeep, but Westbury Jeep is a cut above the rest. I was treated very well and endured no pressure. I would definitely recommend anyone to Westbury and to Mr. Goldberg for a purchase of a new Chrysler, Dodge, or Jeep. More

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I never had such a wonderful experience purchasing a new car. They treated me with respect and never talked down to me. They gave me the best price from the beginning without any back and forth games. car. They treated me with respect and never talked down to me. They gave me the best price from the beginning without any back and forth games. They gave me the best interest rate and price for the extended warranty without a hard sell. I would highly recommend this dealership. More

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Michael Goldberg was AWESOME. He is so knowledgeable about the Jeeps and especially the one I bought, the Jeep Liberty. He made it seem like it was the best car at the dealership. He took us though the about the Jeeps and especially the one I bought, the Jeep Liberty. He made it seem like it was the best car at the dealership. He took us though the whole process step by step, although it took a little longer then I expected. Not a problem. He really made buying the car a pleasant experience. Arnie Price, our finance guy, was just as good.He made the process painless w/his knowledge and organization. We will definitely be back to this dealership as well as recommend it. More

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