Mike Haverl | Page 12

We brought our car in two times for an oil leak paid a lot of money, had to bring it in a third time cause oil was leaking out quickly. They admitted screwing it up! lot of money, had to bring it in a third time cause oil was leaking out quickly. They admitted screwing it up! More

by donnietg63 Verified Customer Verified Customer

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The very best in quality and service, thank you for everything. See you next time everything. See you next time More

by stuartwalls Verified Customer Verified Customer

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Great customer service and was very help and was able to answer my questions I will be let in my friends know about your car, please answer my questions I will be let in my friends know about your car, please More

by Shantellepugh Verified Customer Verified Customer

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Prompt friendly service. Drop off service was good and helpful. Will be back next service requirements Drop off service was good and helpful. Will be back next service requirements More

by jservilla Verified Customer Verified Customer

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Very professional and pleasant. Didn’t give 5 stars because it’s a bit of a long wait but they do let you know ahead of time about how long it’s going to take. Staff is very friendl Didn’t give 5 stars because it’s a bit of a long wait but they do let you know ahead of time about how long it’s going to take. Staff is very friendly More

by CCSCS36 Verified Customer Verified Customer

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Another successful and timely service from Kia Napoli. The staff was helpful, the service was quality and I will continue to come back! The staff was helpful, the service was quality and I will continue to come back! More

by pastor3 Verified Customer Verified Customer

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Made an appointment and dropped off car for recall notice on brakes. David was service rep. After 3.5 hours of waiting in lounge I went to service area and David said it would be another 20 min. When he fina on brakes. David was service rep. After 3.5 hours of waiting in lounge I went to service area and David said it would be another 20 min. When he finally told me car was finished, he was apologetic and said he had no idea why it took so long. When I asked what time it went into the shop he had no idea. When I asked what they did to car, he explained they sprayed 3 can of sealant on brake lines. As part of service recovery, he gave me 2 business cards for free oil changes. However, when I dropped off car I had a check engine light on, but I told David I wasn't willing to pay the $170 charge to check engine. What's the point of having a service rep handle your service experience if he has no idea what is going on with your car and why it's taking so long. I had to drive 30 minutes to get to dealership to handle the recall, so why would I repeat that in the future for a free oil change and have to endure another long wait. A better service recovery would have been to look and what was causing the check engine light to go on. David missed an opportunity to inform me what was causing the problem and I probably would have paid to have it fixed there. I wound up going to AutoZone and had it diagnosed for free, so I know I'm dealing with a misfire on cylinders 3 and 4. Overall a very poor experience. I did not meet Mike Haveri, but I had to select someone to submit the review. More

by NSGKENT Verified Customer Verified Customer

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Great service the employees are very helpful friendly and courteous… the wait time is not long courteous… the wait time is not long More

by PABRAHAM22 Verified Customer Verified Customer

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I have been continuously for the past 3 years having my vehicle serviced here, the crews are courteous professional and prompt, going over details of completed work. Waiting room is brightly lit,clean and vehicle serviced here, the crews are courteous professional and prompt, going over details of completed work. Waiting room is brightly lit,clean and stacked with refreshments and comfortable chairs. Making every visit pleasurable. More

by Roman519 Verified Customer Verified Customer

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Professional service crew that gives you the feeling that they care about you and your car. they care about you and your car. More

by AHCCDC Verified Customer Verified Customer

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