Mike Haverl | Page 13

Another successful and timely service from Kia Napoli. The staff was helpful, the service was quality and I will continue to come back! The staff was helpful, the service was quality and I will continue to come back! More

by pastor3 Verified Customer Verified Customer

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Made an appointment and dropped off car for recall notice on brakes. David was service rep. After 3.5 hours of waiting in lounge I went to service area and David said it would be another 20 min. When he fina on brakes. David was service rep. After 3.5 hours of waiting in lounge I went to service area and David said it would be another 20 min. When he finally told me car was finished, he was apologetic and said he had no idea why it took so long. When I asked what time it went into the shop he had no idea. When I asked what they did to car, he explained they sprayed 3 can of sealant on brake lines. As part of service recovery, he gave me 2 business cards for free oil changes. However, when I dropped off car I had a check engine light on, but I told David I wasn't willing to pay the $170 charge to check engine. What's the point of having a service rep handle your service experience if he has no idea what is going on with your car and why it's taking so long. I had to drive 30 minutes to get to dealership to handle the recall, so why would I repeat that in the future for a free oil change and have to endure another long wait. A better service recovery would have been to look and what was causing the check engine light to go on. David missed an opportunity to inform me what was causing the problem and I probably would have paid to have it fixed there. I wound up going to AutoZone and had it diagnosed for free, so I know I'm dealing with a misfire on cylinders 3 and 4. Overall a very poor experience. I did not meet Mike Haveri, but I had to select someone to submit the review. More

by NSGKENT Verified Customer Verified Customer

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Great service the employees are very helpful friendly and courteous… the wait time is not long courteous… the wait time is not long More

by PABRAHAM22 Verified Customer Verified Customer

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I have been continuously for the past 3 years having my vehicle serviced here, the crews are courteous professional and prompt, going over details of completed work. Waiting room is brightly lit,clean and vehicle serviced here, the crews are courteous professional and prompt, going over details of completed work. Waiting room is brightly lit,clean and stacked with refreshments and comfortable chairs. Making every visit pleasurable. More

by Roman519 Verified Customer Verified Customer

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Professional service crew that gives you the feeling that they care about you and your car. they care about you and your car. More

by AHCCDC Verified Customer Verified Customer

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Fast and very informative about the vehicle. I received my car updates in a timely manner.Great customer service. I received my car updates in a timely manner.Great customer service. More

by KIESHAKESH Verified Customer Verified Customer

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Everyone was very nice. I was told it would take 1 1/2 hours and it did. I appreciated the honesty I was told it would take 1 1/2 hours and it did. I appreciated the honesty More

by Irene Verified Customer Verified Customer

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I have used Napoli Kia numerous times, I have always been satisfied. Scheduling is easy, they’re generally pretty quick, and I find the prices to be reasonable in comparison to others. satisfied. Scheduling is easy, they’re generally pretty quick, and I find the prices to be reasonable in comparison to others. More

by RACHELCROSBY9 Verified Customer Verified Customer

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Josh is the best, he is excellent with follow ups and extremely polite and customer focused. He is very knowledgeable about his function. extremely polite and customer focused. He is very knowledgeable about his function. More

by TCAC Verified Customer Verified Customer

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I told the person who made my appointment that I had to be somewhere by 11:30. He gave me an 8:30 appointment and said I would be out in 1 hour. It took 2 hours and instead of being able to go home before be somewhere by 11:30. He gave me an 8:30 appointment and said I would be out in 1 hour. It took 2 hours and instead of being able to go home before my next appointment, I had to wait around in the parking lot. More

by SALLIE0 Verified Customer Verified Customer

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