Mike Hehl | Page 6

I’ve been a client of Mike’s since 2008. He has always has taken excellent care of me! Any issues I had with my car he took care of them right away! He always has been a pleasure to work with!!! I would has taken excellent care of me! Any issues I had with my car he took care of them right away! He always has been a pleasure to work with!!! I would recommend anyone to him! More

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Mike Hehl, understood a particular service problem I was having and dealt with it very professionaly. I will be loyal to Yark and recommend you to friends and family going forward. Mikes service personnel a having and dealt with it very professionaly. I will be loyal to Yark and recommend you to friends and family going forward. Mikes service personnel are very courteous and helpful as many of Yark staff are More

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Great experience Grant was great to work with. He test drove a bunch of cars with me in the wind and rain! I had no idea what I wanted either so he got me into a handf Grant was great to work with. He test drove a bunch of cars with me in the wind and rain! I had no idea what I wanted either so he got me into a handful of things. Ended up getting and awesome Alfa Romeo Giulia! More

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Amazing Service Dept. Always friendly and accountable service manager runs a great dept. (Mike H) Consistent. Service Advisor Zach was great as well Terrance brought ca Always friendly and accountable service manager runs a great dept. (Mike H) Consistent. Service Advisor Zach was great as well Terrance brought car around made sure all was ok too More

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Top Notch Service and Body Shop Mike Hehl, Jeep Service Manager, and Tom Davies, Collision Center Director are fantastic! The service as well as the body shop do nothing but outstan Mike Hehl, Jeep Service Manager, and Tom Davies, Collision Center Director are fantastic! The service as well as the body shop do nothing but outstanding work! Will never go anywhere else for service or for body work. More

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Messed up I took our Jeep in for my last free oil change and tire rotation through the Jeep Wave Program. I was told that I have 2 tire rotations left??? I as I took our Jeep in for my last free oil change and tire rotation through the Jeep Wave Program. I was told that I have 2 tire rotations left??? I asked do I get the same amount of tire rotations as my oil changes and was told-yes. That is upsetting because that means that 2 of my oil changes DID NOT get tire rotations! If I get uneven tire wear due to Yark's neglect I will not be happy! On top of that when I got my vehicle back I realized that the tire lock that I gave them had not been returned. Had to go back and get that as well. I know it is a Monday but come on-when does it end? More

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Always Customer First! The Service Department and Body Shop are outstanding! Efficient, knowledgeable service representatives and technicians. Customer care and service are The Service Department and Body Shop are outstanding! Efficient, knowledgeable service representatives and technicians. Customer care and service are #1. Kudos to Zach Stokes, Chris, Eric, Chad, and Erica. ?????????? More

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Horrible experience with this dealership I bought a Certified Pre Owned Jeep Wrangler on Dec 8 from Yard CDJR with the intent of surprising my wife at Christmas time. We live out of state in I bought a Certified Pre Owned Jeep Wrangler on Dec 8 from Yard CDJR with the intent of surprising my wife at Christmas time. We live out of state in Indiana, near the south side of Indianapolis. I went over to Yark for a few reasons: They had the specific Jeep I was looking for, it was certified pre owned and Yark had many positive online reviews with an apparent commitment to customer service and satisfaction. Based on that, I decided to make the trek over and get the Jeep. After surprising my wife with the Jeep on Christmas morning, we discovered it apparently had leaking with, a foul odor coming from the carpet. I spoke with our sales person, Josh Lawrence, and he stated since it was certified, to simply take it to our local Jeep dealer and they would take care of it. We also were told he had talked to his manager, Jason Miller, and he stated that even if there were items not covered on warranty, Yark would take care of it since a certified pre owned vehicle should not have left the lot in that condition. Upon further inspection, the dealer also discovered the navigation did not work, so that needed changed out also. Yark contacted our local dealer and let them know to do the work needed. To make a long story short, once the work had been done, Yark suddenly decides they will not cover the expenses for the items not covered on warranty, although they stated they would. Further, they will not call me back after I asked them to call me. Josh, our sales person, left me a voice mail telling me they would not pay and did not return my calls or even respond to me emails. I sent an email to Jason Miller, used car manger and Joe Papalexis their GM, and no one ever called me back. This process took three months there are a lot more details for instance, I spent 2 hrs on the phone one day myself with Chrysler trying to understand the warranty. I went ahead and filed a complaint on the dealership while I was at it. If I had not been kept things moving, nothing would have been done. This is the worst car buying experience I have ever had, bar none. I was stuck with a bill over $2500 because Yark let a car, certified pre owned no less, off the lot that had no business leaving the lot and then they did not stand by their word or the product. I would not recommend this dealer to anyone. More

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Repeat customer If you're a car "guy" or "girl" Jerry is the salesman for you. Like Jerry, I love ALL cars and trucks so we usually talk about and celebrate them for If you're a car "guy" or "girl" Jerry is the salesman for you. Like Jerry, I love ALL cars and trucks so we usually talk about and celebrate them for a while before the lease process begins. In addition, I walk away completely satisfied after EVERY purchase through Jerry. However, I usually get an itch to get out of my lease early so I can drive the next new thing. Jerry always does his best to get me in a new vehicle without rolling in a ton of negative equity for my new payment. If he can't do it he will explain why and calmly talk me off of the "I am so eager to get a new car I can't breathe" bridge. Jerry for president 2020. More

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Thanks Jerry Jerry was great to work with! He's not over bearing and he listens to customer concerns and needs. Although I've bought multiple, multiple vehicles Jerry was great to work with! He's not over bearing and he listens to customer concerns and needs. Although I've bought multiple, multiple vehicles from Yark over the years this was the first time that I've purchased from Jerry and it won't be the last! Jerry was very personable and relatable. Made my experience worth the time! Eric Whitman More

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