Mike Herris | Page 34

best dealer in the state!!!! Jennifer has the greatest customer service approach highest recommendation!!! My family is part of their family now and forever. Excited for my new trucks!!! customer service approach highest recommendation!!! My family is part of their family now and forever. Excited for my new trucks!!! More

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Excellent and Expedient! Covid 19 crisis deal Sale was done over the phone, Mike Herris asked what we were looking for in our choice of vehicle . Sent us some stock numbers Covid 19 crisis deal Sale was done over the phone, Mike Herris asked what we were looking for in our choice of vehicle . Sent us some stock numbers to view and we chose the vehicle. Mike and Chris Baxendale worked the deal, were always in contact even offered to bring the vehicle and deal to us at home and to take our lease return. We went in, Chris was 100% prepared for us, we test drove and signed the deal. Like the burger chain,,,,In n Out,,,in an hour. Cannot say enough about these guys or this Dealership. More

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Wow I was truly blessed today. I came to Phillip's because of my checking engine light. I was thinking about buying out my lease and was introduced to Mike Herris who teamed me up with Jarrell who was because of my checking engine light. I was thinking about buying out my lease and was introduced to Mike Herris who teamed me up with Jarrell who was AWESOME! Him and Mike! They were able to help with my service issues and buy out my Traverse and everything is even better lowered my payment and got a warranty I should have gotten the first time anyways. Thank you so much Mike Herris and Jarrell Greer More

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This was the worst car buying experience my wife and I have ever had. This is the first review I’ve ever taken the time to write but I find it important people know how terrible the the customer service w have ever had. This is the first review I’ve ever taken the time to write but I find it important people know how terrible the the customer service was. As soon as we signed the deal they moved on as if we didn’t matter anymore. Even though they not only miss calculated our taxes, misplaced our title, and issued new plates although we paid for a plate transfer. They also failed to followup or follow through on their repeated promises to rectify their mistakes. It is currently 92 days since we purchased the vehicle and we still don’t have our title. My wife and I have made several calls enquiring about the whereabouts of our title and problems with the plates but yet we are still in this predicament. When we first noticed we couldn’t license the vehicle I reached out to the salesman who sold us the car who brushed us off and stopped taking our calls and ignored my text. Unfortunately from our experience that trend continues through the entire company including the GM who never did return my calls or emails with one exception being Matt the finance coordinator. This has been truly a less than desirable experience with the most incompetent management I’ve ever dealt with professionally. I’d strongly recommend another dealer if at all possible. More

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I truly dont know where to start! I came to Phillips hoping i could buy a car and Jarrell took away all the pain and nervousness making the process sooooo smooth and easy. I am confident he got me the b hoping i could buy a car and Jarrell took away all the pain and nervousness making the process sooooo smooth and easy. I am confident he got me the best deal he could him and Mike Herris!! Jarrell and Mike were a blessing in disguise! More

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First I would like to say that this will be my 3rd purchase from Phillip's. 2008 Cobalt, 2011 Malibu and now 2020 Malibu. Every purchase was outstanding. The employees ate always friendly/professi purchase from Phillip's. 2008 Cobalt, 2011 Malibu and now 2020 Malibu. Every purchase was outstanding. The employees ate always friendly/professional. Niko Kalpakidis was great. He handle everything straight to the point, professionally and at the same time he treated me and my family like frien6not just a customer. I will definitely keep coming back for future service and another vehicle when that time comes.. Thank you again Phillip's. Carl McDonald Jr. More

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I would recommend anyone to shop at Phillips Chevrolet. Customer service is outstanding, Mike and Jarrell worked extremely hard to get me close to my desired amount. They’re awesome and I will definitely r Customer service is outstanding, Mike and Jarrell worked extremely hard to get me close to my desired amount. They’re awesome and I will definitely return. More

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These guys are the definition of used car salesman jokers. I called them with interest in a car but told them repeatedly that it hinged on the trade in for my current vehicle. Understandably, they tol jokers. I called them with interest in a car but told them repeatedly that it hinged on the trade in for my current vehicle. Understandably, they told me they cant promise anything until they see the car. So, I moved on and began searching closer to home.Then they called me back and said that the sales manager thought the other offer seemed low, obviously a lie to get me in the door. So when I do finally go up there, they hit me with an offer 5k under what I told them I needed to make a deal. I laughed at this blatant waste of my time and left. I understand their tactics and dilema, I just wish they wouldnt have wasted my time and lied to get me in the door. I dont care how nice your car is, if it isnt the right bottom line I am not buying it.When I left the dealership the check engine light came on unexplainably. I called the dealer and of course theyd scan it for free but couldnt promise theyd fix it. But never fear, I was assured their lowball offer would stand "CEL or not" So I get home and scan the code and discover an EVAP large leak code. THEY LOOSENED THE GAS CAP. Used car salesman special folks. As if me getting a check engine light is gonna coax me into thinking I should accept their lowball offer. Yeah Right. And no I technically cant prove this and im kicking myself for not taking pictures or a video but I wish I did so I could complain to the BBB. And yes folks, I filled the car with gas before making the 1.5 Hour drive and I know for a fact I fully tightened the gas cap.Bottom line is 0/5 stars. Beware of shady business practices here folks. Phillips Chevy: you can not make this right and I will not remove my review. You cannot "earn my business". Even if you paid me to take the car I wanted I would not be satisfied.P.S. The salesman Stefan was very kind and I liked him. He is excluded from my review. More

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Everyone we dealt with made the car purchasing process very pleasant! I would definitely recommend Jarrell to anyone in the search of a vehicle! He was very personable and not pushy. very pleasant! I would definitely recommend Jarrell to anyone in the search of a vehicle! He was very personable and not pushy. More

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Nicholas is an excellent salesman. Purchasing a vehicle through him was a great experience and i would recommend him to anyone in the market for a vehicle. through him was a great experience and i would recommend him to anyone in the market for a vehicle. More

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