"Wonderful Buying Experience"
My husband and I purchased a new Subaru Ascent and our car buying experience was amazing. We were able to work with Brad Lunar and Mike Kaminski who were just a joy to work with. They were thorough and patient with all of our questions. We never felt pressure to make a decision which we appreciated as when you walk into most dealerships you feel the pressure right away. Their number one goal was to make us happy and get us the car we wanted and not try to push us into a different trim that we did not need. We are hoping to have our Ascent for a long time, but when it is time for a new car we will definitely be back at Ganley Subaru East. Thank you again for making our experience seemless.
-Randy and Allison
We had a great experience. James went over all the options and prices. Showed us all the different cars we were interested in. Went over the different models features The management treated us great in our dealing with them. DJ set us up perfect. Definitely say go and see what you can get into.
The 2019 WRX was our second purchase from Ganley Subaru East in the past year. The team was great to work with from a test drive to determining the purchase price, changing the color, having tires & rims switched out...just a great experience from a team that truly knows the product they are selling. Oh by the way, the WRX with winer tires has been awesome in the snow in Cleveland this winter!
Having spent my career in sales and sales management, I know the importance of customer service, and Ganley East personifies the term. It is the best dealership I have done business with in my 70 years, and I would recommend you to anyone.
There was a problem with delivery date promises, but I don't fault the dealership for that. You're at the mercy of Subaru and the trucking companies.
Overall, another great car buying experience.
"Professional, informative and pleasnt"
- viral mehta
Had approached dealership for a new forester purchase. Right from first interaction to test driver to negotiations and final delivery, met various folks who were professional/courteous. We worked with james who explained the outback and forester products and took us out for informative test rides. Interacted with Mike as we finalized pricing amd delivery- he was extremely professional, full of candor in what was achievable vs not and very prompt with his communications. during final documentation met with jim at finance who while reviewed all available after sales service/warranty options was always careful not to be over-bearing though at the same time very informative and knowledgeable about the services products.
Overall a very pleasant experience that i would be inclined to refer my friends to- indeed a refreshing change from my prior car dealership experience. Also received a post delivery call from james to see how if things were going fine and if i needed help with amy product feature. Well done Ganley East 👍
Everybody that I worked with was an absolute pleasure, and they couldn't have made the whole process any easier or more enjoyable. Thanks again!
"A customer focused dealership!"
The sales and finance staffs where friendly and accommodating. They asked questions instead of talking at me. James went out of his way to make me feel comfortable in the dealership and with my purchase.
Mike and Colin made the process easy. They were responsive and accessible, and there were no surprises along the way. I was in and out of the dealer in under two hours, start to finish.
Brad was very respectful and knowledgeable. He answered all our questions and explained all aspects of the car. He treated us as equals and was very gracious of our business. He went out of his way to see that we were satisfied with his explanations.
"Friendly, Professional, and Helpful"
- Aunt Moie
Brandon Miles did everything he could to help us find what I wanted. He was very courteous and did everything in his power to make us happy... He even had the radio set to MY station when he brought the car around for me to see. Kudos to Brandon and Mike Kaminski for making it as "painless" as possible.