Mike Kline | Page 4

Damond my salesman was the best! No so sure about dealership being the best in Florida No so sure about dealership being the best in Florida More

by STANLEYD180 Verified Customer Verified Customer

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My recent experience with Lexus of Sarasota was nothing short of outstanding. I was purchasing a vehicle for my mother, and from start to finish the team provided exceptional service. Every department—from short of outstanding. I was purchasing a vehicle for my mother, and from start to finish the team provided exceptional service. Every department—from sales to management to finance—worked seamlessly to ensure the process was smooth, transparent, and stress-free. More

by Cazo Verified Customer Verified Customer

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Salesman was very good and helpful after the sale. Poor communication of sale price and trade allowance caused some issues which were discussed and resolved but not to my favor. Have to always be care Poor communication of sale price and trade allowance caused some issues which were discussed and resolved but not to my favor. Have to always be careful when buying anything. We'll see how the servicing of the car will go. The technology specialist was excellent !! More

by YKOLY Verified Customer Verified Customer

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We were treated very well the salesman answered all our questions and helped us pick the lexus best for us questions and helped us pick the lexus best for us More

by Osterburgw Verified Customer Verified Customer

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Edit*** after reading my review, Maurice called me within 5 minutes, he was quite aggressive and borderline yelling before I told him to never call me again and I hung up!!! I called the dealership an within 5 minutes, he was quite aggressive and borderline yelling before I told him to never call me again and I hung up!!! I called the dealership and spoke to Sales manager Randy whom was very nice and assured me this would be handled. ** end edit*** Maurice was my salesman, a poor communicator and not very knowledgeable. The dealership has absurd fees, and fees on top of fees. Then, they failed to complete the documents properly resulting in multiple repeat calls and emails for me to sign/re-sign. I would not do business here again. I would like to note that Mr Lima, the GM, and Randy, sales Manager, were helpful in dealing with these issues. With that said, I still would not do business here. More

by ran.schroeder Verified Customer Verified Customer

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The purchase was the only contact I had at the dealership. Originally John Taylor was more than accommodating, bringing the vehicle to my home & initiating the purchase. He set the appointment tim dealership. Originally John Taylor was more than accommodating, bringing the vehicle to my home & initiating the purchase. He set the appointment time for me to come to the dealership for delivery. It was on a Sunday at 11, which was the opening time. I waited an 1 1/2 hrs. The vehicle was not ready. I gladly would have accepted a later time to insure a timely delivery. Upon returning home I immediately texted a photo of the dent that was not repaired. The vehicle was backed in for delivery and I was never offered nor did I do a walk around. John Taylor assured me he would get it scheduled and repaired. That was 3 weeks ago and he has not responded to emails or texts. Very disappointing to be completely ignored. I am aware that part of the certification requires that any body damaged be corrected. More

by karen.terry Verified Customer Verified Customer

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My experience with Ana and Lexus from start to finish was top-notch. Ana was able to answer all of my questions courteously and professionally. She successfully got me into a beautiful 2025 ES 300 hybrid a top-notch. Ana was able to answer all of my questions courteously and professionally. She successfully got me into a beautiful 2025 ES 300 hybrid at a payment within my budget. I’m would highly recommend working with her and the dealership. I am absolutely loving my new car! More

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Easiest car buying process I've ever had. They delivered the car to my door and were very pleasant throughout the entire process. Will do business again! They delivered the car to my door and were very pleasant throughout the entire process. Will do business again! More

by blk2016 Verified Customer Verified Customer

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Poor communication throughout the entire process. Initially talked with Mark about seeing the car, and when I arrived was handed off to Casey. Casey was about the only highlight in the process. Spec Initially talked with Mark about seeing the car, and when I arrived was handed off to Casey. Casey was about the only highlight in the process. Spec sheet had incorrect mileage and listed the vehicle as CPO. During the signing, we find out the car is not CPO. The finance team utilizes the sales team as an intermediary for negotiations, making the process as arduous as possible. Talk to a financial manager, get an extended warranty included, as they admit the lack of CPO is their mistake. Fine, satisfied with the price and with the compensatory extended warranty offer. They ask if we have financing, we say yes, and that we prefer to go through our bank, sales team, and finance team up front, stating, "let us pull some numbers, we guarantee we can beat the bank's rate". Go to the last finance person, Mike. Starts adding additional dealer "coverages" and add-ons without asking for approval, shows total price (which is higher than what was negotiated with the previous finance person). After having to tell him to remove all non-previously agreed to additions repeatedly, I ask how much better a rate they can offer than my bank. Mike states the negotiated price is contingent on the loan being through them. I tell him that was not part of the agreement, and he states that he has the final say. With the rate being the same as our bank offered, I begrudgingly agree to the rate. To add final insult to injury, the dealership charged the tax for the extended warranty they offered to include due to their error. We get in the car to leave, the experience taking over 5 hours from arriving to closing, and come to find out the car is missing the owner's manual. Again, the only positive in the whole experience was Casey, who offered to replace the missing book. OTD price being over $60k with a luxury brand, the entire experience was way off the mark, would only shop here again under dire circumstances, and frankly would pay a higher APR not to deal with the finance department again. More

by John Smith Verified Customer Verified Customer

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Mark was extremely helpful and very professional. I have been in the market looking for a specific car and Mark stuck with me and found exactly what I was looking for. We sat down and put together wh I have been in the market looking for a specific car and Mark stuck with me and found exactly what I was looking for. We sat down and put together what I feel was a fair deal for both me and the dealership. Mark has followed up several times making sure I am completely satisfied with the car and the dealership. Strongly consider working with MArk to find you what you are looking for, you will not be disappointed! Thanks Mark! More

by ralph.triompo Verified Customer Verified Customer

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