Mike Kline | Page 3

I returned to Lexus of Sarasota and Jeff Serensky after not being able to purchase from him in the spring. While I was able to get what I thought was a fair pricing (based on an offer to purchase at a dif not being able to purchase from him in the spring. While I was able to get what I thought was a fair pricing (based on an offer to purchase at a different Lexus dealership), I was surprised by the additional coverage packages that I was presented with that greatly altered my bottom line to get my car. While I reviewed all the options meticulously when I got home and read each piece, it was disconcerting at first to have one number in my head and a much larger one as my total owed. I had three LoS employees answer all my questions two days later and review each item I questioned. I chose to keep all but one of those options on further evaluation, but after over 4 hours in the showroom, I had obligations to leave that pushed me to sign without being totally comfortable with what I was signing for. More

by doktacee Verified Customer Verified Customer

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Excellent service. Jeff and Mike were great, all good and fast transaction. Very good customer service. Jeff and Mike were great, all good and fast transaction. Very good customer service. More

by info@sunandstarsoulsinc.com Verified Customer Verified Customer

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They made the process super easy and were efficient in each phase of the process. I recommend this dealership highly. each phase of the process. I recommend this dealership highly. More

by jrdweck Verified Customer Verified Customer

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They've made what I deem a horrible experience (car shopping), simple & pleasant. Mark Brown was wonderful to work with. shopping), simple & pleasant. Mark Brown was wonderful to work with. More

by sharonsieradzki Verified Customer Verified Customer

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Got what we were trying to accomplish. Help us do just that. Easy to buy a car. Help us do just that. Easy to buy a car. More

by mikeroach Verified Customer Verified Customer

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Buying was an absolute pleasure, from the bottom to the top! Couldn’t have asked for a better experience top! Couldn’t have asked for a better experience More

by macc771 Verified Customer Verified Customer

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This dealership and Mike Klein scammed me when financing my new vehicle. They added a package for $6,000.00 more than I agreed to. This is a material misrepresentation and an unauthorized financial charge. my new vehicle. They added a package for $6,000.00 more than I agreed to. This is a material misrepresentation and an unauthorized financial charge. This dealership is deceptive and in violation of fair consumer practices. Be aware! More

by reagan.messick Verified Customer Verified Customer

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Awful customer outreach. Can't get someone to get back to you and confirm or finalize important details. Been waiting 3 days for a response related to my tags and getting my Can't get someone to get back to you and confirm or finalize important details. Been waiting 3 days for a response related to my tags and getting my social security card back. An awful experience top to bottom. More

by justin.golak Verified Customer Verified Customer

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Easy to deal with; pricing was transparent and they added some nice touches within their process (bottle of wine, brownies, and had the car cooled when we arrived for test drive) some nice touches within their process (bottle of wine, brownies, and had the car cooled when we arrived for test drive) More

by Kjordanfbc1 Verified Customer Verified Customer

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Everyone was so welcoming and helpful. Even after we purchased our car we are getting follow up calls to help with any questions. We are very happy with our experience Even after we purchased our car we are getting follow up calls to help with any questions. We are very happy with our experience More

by Lssc1011 Verified Customer Verified Customer

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