Mike Lareau | Page 3

Longtime owner of Avalon. Appreciate the work and services that you have completed. Staff is friendly and through. Appreciate the work and services that you have completed. Staff is friendly and through. More

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My appointment was for 9:00 and was already in service area at 8:50. Oil change and inspection done in about 45 min. area at 8:50. Oil change and inspection done in about 45 min. More

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I haven’t had any luck with any Toyota dealership I have gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed was chaotic. From members of Toyota yelling at my grandmother over the phone when she was trying to figure out why the price of a part increases basically $1000 to being given the cold shoulder when I was finally able to pick up my car. To make amends of them keeping my car for 3+ weeks when it was only supposed to be one, I received a 3 month trail to Sirius XM….. I had to pay $1300 for a rental and had to keep extending it since they ordered the wrong part, and then it took a week (2 weeks) for it to come in, just for it to “get lost” and then I could finally pick up my car. I could’ve kept driving my car if I knew it would take that long for the part to come in but I was told it would be done by the next week. I have loved having my car but I will not be getting another Toyota thanks to the “customer service” I receive every time. More

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Did not have a good experience at this dealership This is where I bought my Toyota. I feel like I wasted money. where I bought my Toyota. I feel like I wasted money. More

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Good and Quick service while there. Took awhile to get an appointment which I couldn’t get before traveling for vacation but it all worked out. Took awhile to get an appointment which I couldn’t get before traveling for vacation but it all worked out. More

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Wait times are long sometimes. Overall good customer service. Would recommend over other local Toyota dealerships. Overall good customer service. Would recommend over other local Toyota dealerships. More

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They completed exactly what they said they would and at the price quoted. Very professional and courteous. the price quoted. Very professional and courteous. More

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Mike L. Is always friendly and courteous. I trust what he says and I feel he makes auto maintenance tolerable for me. I’ve referred Toyota of Louisville to Is always friendly and courteous. I trust what he says and I feel he makes auto maintenance tolerable for me. I’ve referred Toyota of Louisville to family and friends for their service dept. More

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I have been at this dealership as a customer for over 15 years. I am always treated like family. years. I am always treated like family. More

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Great experience with everyone in the service department. Work was completed a day sooner than expected Work was completed a day sooner than expected More

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