Mike Latham | Page 15

Best Toyota dealer in the world ! This dealer was 100% truly exceptional. I work at Maita Mazda and my expectation was more then most . All the staff was 100% genuine and treated This dealer was 100% truly exceptional. I work at Maita Mazda and my expectation was more then most . All the staff was 100% genuine and treated me well . Good job ! More

by ZCARTER Verified Customer Verified Customer

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Horribe Customer Service!! I took my car for regular warranty service, and when I picked it up, the windshield was crack across the front. They didn't tell me - I noticed as I took my car for regular warranty service, and when I picked it up, the windshield was crack across the front. They didn't tell me - I noticed as I started to drive away. I turned around in the lot, and told the employee at service. He then got the "manager on duty" who looked skeptically at my window. I said, "Check your paperwork, the windshield wasn't broken when I brought my car, and no one even bothered to let me know when I picked it up." He inspected my windshield and started to say that it could have been because of a chip or being in the hot sun. I told him that it's often parked in the sun but had never been cracked by the sun. He said he'd have to check with his manager in the morning before letting me know what will be done. That was 8 DAYS AGO. I responded to a "How's our service" survey and left 2 messages. No reply. This is hands down THE WORST SERVICE. More

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145,000 miles and still going! Passed the state smog inspection again today with 145,000 miles on my Highlander. All repair and maintenance work has been done by Maita Toyota, sinc Passed the state smog inspection again today with 145,000 miles on my Highlander. All repair and maintenance work has been done by Maita Toyota, since 2003. Thank you Maita Toyota for maintaining my "senior vehicle." More

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Love my home dealership I've been getting my car serviced at Maita for years and never had a problem. The people in the service drive and the service advisors are always very I've been getting my car serviced at Maita for years and never had a problem. The people in the service drive and the service advisors are always very helpful and friendly. I bought a new car there today. I'm a first-time financer, and the salesmen I worked with were both very helpful in navigating the process. First of all, they had to custom order the car because the interior/exterior color combination I wanted is apparently not very common. When I was in today to purchase, they made sure I got the college graduate rebate that I had no idea even existed :) While I was waiting for the finance paperwork to go through, I ran into the service manager near the cafe (such a nice addition to a waiting lounge). He asked if I was waiting for a service, and I told him I was buying a new car, but planned to bring it back to get serviced at this store, and he reminded me of the free services I get for 2 years. (I think that's something I'm getting because I'm financing through Toyota.) Moral of the story, the staff at Maita are the reason I keep coming back and will keep coming back. Thanks for my beautiful new Rav4!! More

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On 03 Feb 2014 I hit a small pile of dirt with the front bumper of my 2014 Toyota Camry while moving less than 3 mph causing the bumper to become disconnected from the passenger side of the vehicle. The bu bumper of my 2014 Toyota Camry while moving less than 3 mph causing the bumper to become disconnected from the passenger side of the vehicle. The bumper had a little bit of dirt on it which I had left on to show the advisor when I brought the car in. He said he noticed a Ding, Dent, or Scratch on the bumper where the Dirt was located. After car was taken to the back to be checked, it was brought back and they told me the Bumper Mounts were broke and would not hold the Bumper and that I needed a new Bumper and possibly paint. The car still had the dirt on the Bumper and the Bumper was still disconnected. I took the car home and cleaned the dirt away and the Bumper had no Ding, Dent, or Scratch anywhere on it. I then took a look at the Bumper mounts and was able to reconnect them with no problem at all since there is only about a 1/4 inch Lip that holds the Bumper on. It took me all of 15 minutes to fix. On about 10 Feb I took the car back and asked to talk to the Service Director Mike Latham and showed him the Bumper and asked if he could see any Damage as described on work order Invoice # 262489 and of course he could not and also could not explain why his service department did not even look at my car when they took it to the back, and why they wanted me to buy a new Bumper. No reply. I will never take this car or any car to them again. Also I have purchased 5 cars from Maita, but no more. Camry is not like it used to be. More

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