Mike Longridge | Page 5

Service department is below par; worst customer service ever! Which there was another dealership close by! ever! Which there was another dealership close by! More

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We brought our 2017 QX50 into Infiniti of Ontario on 2/16/23 for: 1) a scheduled oil/filter change; 2) a rear compartment seat belt issue, and 3) an issue with the steering column turn indicator. The Se 2/16/23 for: 1) a scheduled oil/filter change; 2) a rear compartment seat belt issue, and 3) an issue with the steering column turn indicator. The Service Advisor was Mike Longridge, who we have dealt with previously, and once again, he provided excellent Customer Service; he has the ability to quickly establish a very comfortable level of rapport with his easygoing and friendly demeanor, professionalism and his competent knowledge of his product. Mike addressed the seat belt issue himself, corrected the problem, and took the time to show us how we could remedy the issue, should it happen again in the future. He also answered some questions we had re. possible upcoming service issues based on the vehicle's elevated miles, describing the high quality engine installed in our particular model, thus allaying our concerns. The Multi-point vehicle inspection is also much appreciated as it lets us know if other issues are present, and Mike offers recommendations without any high pressure sales pitch. The issue with the turn indicator involves a sporadic "loose-feeling accompanied with a vibration" that refused to present itself at the time of the inspection, preventing any repair, however, Mike assured us he would look at it again if it returned. Our experiences with Mike Longridge @ Infiniti of Ontario will most definitely keep us coming back as long as we own this vehicle. Thanks, Mike...we appreciate your high level of Customer Service. Ken & Elaine Baker More

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The service and sales team are all very professional and knowledgeable. Mike Longridge is an exceptional service rep and Michael Velasco, was knowledgeable, patient, and professional. knowledgeable. Mike Longridge is an exceptional service rep and Michael Velasco, was knowledgeable, patient, and professional. More

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Thank you for the great and friendly service, especially for Mike (service center) , two thumbs up , from Eric S for Mike (service center) , two thumbs up , from Eric S More

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I’m so pleased with the service that Mr. Longridge provided. He is very knowledgeable and he’ll us to solve the issues with a great outcome. Thanks to Mr. Longridge for the EXCELLENT custome Longridge provided. He is very knowledgeable and he’ll us to solve the issues with a great outcome. Thanks to Mr. Longridge for the EXCELLENT customer service. This is my 1st time with Infinity . I’m so impressed with the great service that they have . Thank you 😊 More

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Michael was awesome. He took the time to explain in detail what the service would entail. Could not be happier with my experience at Infiniti of Ontario. Thanks, Michael! He took the time to explain in detail what the service would entail. Could not be happier with my experience at Infiniti of Ontario. Thanks, Michael!! More

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What an amazing experience from the beginning to the end. Mike Longridge was very helpful and knowledgeable in everything we discussed! My car was done in a timely manner! I will always bring my Infiniti Mike Longridge was very helpful and knowledgeable in everything we discussed! My car was done in a timely manner! I will always bring my Infiniti Q50 to Infiniti of Ontario! More

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BEAUTIFUL facility (always clean and organized), lots of vehicles in stock, and lastly, friendly and accessible staff. I am currently in my 3rd car through this dealership and my experience personally ha vehicles in stock, and lastly, friendly and accessible staff. I am currently in my 3rd car through this dealership and my experience personally has been nothing but the best every time. I feel cared for and the staff works hard to keep you satisfied. Every time I didn't think I was going to be able to get into the car I wanted, because I could not afford it or the one I wanted was not in stock, Infiniti of Ontario found a way to get me driving off the lot in a new car with a smile on my face! Its a great feeling having the reliability and transportation security that an Infiniti vehicle is. Leasing a car from them has many great benefits and perks that give me piece of mind, that my amazing to drive transportation is backed up by a great team, a great dealership, and a great brand. I would recommend this dealership to anyone looking to get into a quality ride with the help of an excellent and amazing staff! More

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Went in for an oil and filter change, took about 2. 5 hours with an appointment. If you just need oil and filter change, i'd suggest going someplace else. I asked why it took so long, the reply was th 5 hours with an appointment. If you just need oil and filter change, i'd suggest going someplace else. I asked why it took so long, the reply was that they are understaffed and are looking to fill positions. As far as the service, they do attend to you when you get there quick enough, however, it can be pretty pricey. Oil and Filter was about $82.00 with coupon. Brake service they wanted about $750...found some place else where i paid about $350...so saved $400.00. More

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Just completed my October regular service visit. My service rep did a great job helping me out and getting the car serviced. Thank you My service rep did a great job helping me out and getting the car serviced. Thank you More

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